website down

I hope someone can help here! I have a website using Dolphin 6.1 and 3 days ago it went down! It was hosted on GoDaddy and they say that the site is fine at their end and there are no issues! My clients in the UK, Spain and here in Thailand all say my site is down! I would appreciate it if someone from here could kindly check and confirm that either the site is fine or down! GoDaddy will no longer listen to me and are adamant the site is ok! They also say it must be a regional issue!If you are unable to view my site please let me know your location.

My site is www.sweetalkme.com

Regards

Toni

Quote · 6 Apr 2009

Site  www.sweetalkme.com is viewable in London UK as at 18:55 GMT

clubbeyourself
Quote · 6 Apr 2009

The site is resolving fine here in the U.S.

Quote · 6 Apr 2009

Site is up in U.S. for me also.

Quote · 6 Apr 2009

The site is not viewable on my end in Malaysia.

Quote · 6 Apr 2009

Site is viewable for me as well in eastern US.

The next step would be to query dns for your domain and run a traceroute to your domain. My guess is a route is down somewhere. Traces will help you narrow it down. Contact your ISP for help with the traces if need be.

https://www.deanbassett.com
Quote · 6 Apr 2009

Thank you for checking. I really don't know who I am to contact about this! I sent GoDaddy a tracert and they say everything is fine. This is very frustrating as for almost 3 months there had been no problems but now I find my site simply went down and doesn't display anywhere in Asia! If this is not a GoDaddy issue what do I do? The most annoying thing with GoDaddy is having to wait 24 hours per reply from their support! Frustrating!

Quote · 7 Apr 2009

It would seem to me that if the problem was with godaddy than no one would be able to access your site. As such the only possible explanation i can think of is a routing issue. An issue that your ISP would be best to help you resolve.

I would also like to see your trace results. Could you post it here.

https://www.deanbassett.com
Quote · 7 Apr 2009

Have you blocked any IP addresses?

Quote · 7 Apr 2009

Have you blocked any IP addresses?

I hope it's not that. If he blocked his own ip range, then he will not be able to get back in to fix it.

https://www.deanbassett.com
Quote · 7 Apr 2009

Have you blocked any IP addresses?

I hope it's not that. If he blocked his own ip range, then he will not be able to get back in to fix it.

If he has blocked his own IP he can seek help from GoDaddy or someone out side the range. to fix it.

Quote · 7 Apr 2009

Thanks for your feedback. No, I haven't blocked any ip addresses! My site has now come back! My assumption was that my site went down with GoDaddy and it took 3 days to re-propagate before reaching Thailand! I am definitely looking at another host (Ubiquity Hosting) and will transfer within the next two months although hoping Dolphin 7 will be released before that!

Once again thank you all.

Toni

Quote · 7 Apr 2009

Thanks for your feedback. No, I haven't blocked any ip addresses! My site has now come back! My assumption was that my site went down with GoDaddy and it took 3 days to re-propagate before reaching Thailand! I am definitely looking at another host (Ubiquity Hosting) and will transfer within the next two months although hoping Dolphin 7 will be released before that!

Once again thank you all.

Toni

Hi Toni,

It is highly unlikely that it took 3 days for DNS to propagate anywhere, even to the North Pole.  I'm in Thailand also, and I run about 12 or so sites.  I do all of my hosting in the US, and DNS never takes more than hours to overnight to get over here.  It's been years since I remember propagation taking 2 or 3 days.

A couple of things about surfing from Thailand, is that the Internet infrastructures stinks here, and even sites right here in Bangkok timeout sometimes.  It's just that True and the other providers over here haver really crappy service, and they experience DNS issues of their own on a weekly basis.  Even if their DNS servers appear to be online, doesn't necessarily mean that the service is working.  I've seen it with my sites as well.  I might be able to resolve another site, but not my own.  It's just crappy Thai networking.

Also, latency is a huge factor in performance.  Pings to Florida from Bangkok usually take on average of about 300ms, which is completely unacceptable performance.  The route usually goes north to Hong Kong and then crosses the Pacific into Los Angeles via seabone.net, which is the main connection between Asia and the US.  That one link gets so crammed during the day with business traffic, and then at night, every Asian kid in the world is doing online gaming, and performance really goes to hell at around 6pm.

Your DNS issue was likely just a local glitch.  Not to knock the Thais, but they aren't what you would call the sharpest tools in the shed when it comes to IT.  I experienced the same attitude towards maintenance while working on a finacial network at a bank in the Dominican Republic years ago.  I remember seeing network cables running across the floor, and I asked what was up with that.  I showed them the wiring closet (pre-wireless), and how to patch one wall jack to another system.  All of the "engineers" had this look in their eyes like it was magic or something...lol  One of them even said, "You can do that?"

You're dealing with 3rd world Internet services in Thailand, that's all.

Regards,

Brian

Quote · 10 Apr 2009
 
 
Below is the legacy version of the Boonex site, maintained for Dolphin.Pro 7.x support.
The new Dolphin solution is powered by UNA Community Management System.