smackhunt contacts

Smackhunt is my host. I have sent messages to them but no response. Is anyone having other contact details I could reach them on?

Do they even have an account here? Searching for that name on here only yields this thread.

http://smackhunt.com/

Phone: +1 617 341 8030

SmackHunt is having bad issues right now and clients servers are down! I have been trying to get work done for one of my client's who is moving away from smackhunt to my own company due to all issues this month. 80% of today my client's SmackHunt server has been down and there is no support available  ...

A reseller going down the tubes... now there's a surprise.

Not everyone can afford to have in house servers and a fibre optic connection to the internet backbone, I looked at a connection to the backbone and it was more than I could afford; datacentres can spread that cost among the customers.  Plus, some would prefer offloading such things as IT to the datacentre where they can afford to hire more than one tech to monitor things.  Some people are working 8 to 5 jobs and would rather offload such things as hardware maintenance; we don't want to stock parts for a server; we would rather rent the server and let the datacentre take care of repairs.  This happened to someone recently in which the server went off-line.  The motherboard in the server had to be replaced and the datacentre handled the work order, replaced the board and got the server back on-line.

Yes, there are pros and cons to renting a server versus owning a server.  It is up to each of us to determine which route we want to take.  Renting a server is not a bad thing, there are many pluses to renting a server and using a datacentre.  I don't have to worry about the cooling costs; the datacentre handles that for me, I don't have to hire an IT tech, the datacentre does that for me.  I don't have to worry about repairs costs. I don't have to worry about a whole lot of things.

AS they go down; I rise up! End of story ....Their failure is causing clients to come my way.

People are looking for reliable hosting and at least an answer when things do go wrong; and going back to what I was saying a few weeks back >>> Not all hosts / resellers are the same! I work damn hard at my businesses and have happy clients who would not put me anywhere near the same level as these companies that's leaving clients stuck and with no support.

edit: I'm not claiming to be prefect and not make small mistakes at times but I'm there whatever, always supporting and ready to get things resolved .

SmackHunt is having major hardware failures from what I have been told and seen myself today ...

When I first saw this topic title, I thought it was going to be one of those "Porky's" type jokes..... "Who likes smackhunt?"

...never drop your aitches. 

 I am not reaching them on this line. I will keep trying though. I have sent several emails just to be updated of when the issue would be resolved. I have to visit my site each minute to check if its back online.

I'm sorry to hear that. However, I don't think anyone on here can help you or knows more than you. From what I've searched, this is the first time this host has been mentioned on BoonEx.com. A quick check on Twitter shows a few other unhappy campers.

SmackHunt made announcement on FB today saying they are again having hardware issues and will most likely be down for a number of days.

It sounds like you need to be getting you files and database off that server ASAP.

 They posted this 50  mins ago:

" An update for clients of the "Pluto" Server:

We have been able to locate a remote source where we kept the backup. Now, we have re-installed the server with new hardware and will begin restoring account. Depending on the first alphabet of your domain, it will be restored soon.

We are sorry for the trouble."

Assuming the server comes back up. I agree, and not as a competitor. A host that doesn't answer across phone, email, or ticket is a bad sign and needs serious reconsideration.

Edit: But the active Facebook updates are appreciated - I hope they're also emailing or have a notice on their client area.

From what I have seen and been told their servers has been off more than on the best part of last / this month and virtually no support. As soon as they have come back online >> off once again!

I am just hoping that they don't have a database crash and that their back-up will be up to date. I will move my files as soon as they come back.

I didn;t even know they are on facebook. No emails have been sent and no information on the client area.

 LOL ....

Well, after they used their backup I was able to grab my clients data from them which ended up with him losing 220 images!

From what I see the backup was months old.

On a busy site, even a month can mean a lot of lost member content.  I have a feeling that smackhunt's smack to their customer's faces is going to cost them some customers.

 Yeah, I was going to add this ... for really active sites this could be pretty bad ...

Well it's funny you say that .... I asked my client to contact SmackHunt and during the live chat they actually asked him if he was panning on moving away to another host after the problems he faced with them.

The backup was 23 days old. I even have difficulties creating a backup. I don't know if they have configured their system in such away that clients will not leave them. I am leaving them anyway.

Some hosts disable the account backup wizard to save resources, others not so much. From the sounds of it, they either didn't have remote backups and lost data, or didn't have them run regularly. Either way isn't a good sign.

Hummm, yeah well when I was trying to migrate my client's site away all attempts failed. He also only had jailshell access and seemed to be more limited than usual ..

The only way I was able to get his data and DBs moved over to new server was by manual move.

 I will need you to help me then. When I restored the message I am receiving is DATABASE CONNECT FAILED

Hello ... are you getting any other errors ? or just connection failed ?

I have no idea why but tables from my clients database backup seem to be missing also and this caused many issues I had to workout for him. I suspect modules he installed to his site was after SmackHunts own backup of Pluto server and hence why tables was missing and causing issues.

Check your /inc/header.inc.php folder and that the details inside( db name, username, password) look correct!

Also, if you are getting other errors do the following and report the error you see when it happens:-

1) go to: / inc / classes / BxDolDb.php

2) line 11: define( 'DB_FULL_DEBUG_MODE', false );

3) set to 'true' and provide the report here for us to look at etc.

4) set it back to false when you have full error report.

 below is the REPORT:

Debug backtrace:

Array
(
    [1] => Array
        (
            [file] => /home/oneskull/public_html/oneskuul.com/inc/classes/BxDolDb.php
            [line] => 68
            [function] => error
            [class] => BxDolDb
            [object] => BxDolDb Object
                (
                    [error_checking] => 1
                    [error_message] => 
                    [host] => localhost
                    [port] => 
                    [socket] => 
                    [dbname] => oneskull_dolp555
                    [user] => *****
                    [password] => *****
                    [link] => 
                    [current_res] => 
                    [current_arr_type] => 1
                    [oParams] => 
                    [oDbCacheObject] => 
                )

            [type] => ->
            [args] => Array
                (
                    [0] => Database connect failed
                    [1] => 1
                )

        )

    [2] => Array
        (
            [file] => /home/oneskull/public_html/oneskuul.com/inc/classes/BxDolDb.php
            [line] => 44
            [function] => connect
            [class] => BxDolDb
            [object] => BxDolDb Object
                (
                    [error_checking] => 1
                    [error_message] => 
                    [host] => localhost
                    [port] => 
                    [socket] => 
                    [dbname] => oneskull_dolp555
                    [user] => *****
                    [password] => *****
                    [link] => 
                    [current_res] => 
                    [current_arr_type] => 1
                    [oParams] => 
                    [oDbCacheObject] => 
                )

            [type] => ->
            [args] => Array
                (
                )

        )

    [3] => Array
        (
            [file] => /home/oneskull/public_html/oneskuul.com/inc/db.inc.php
            [line] => 12
            [function] => BxDolDb
            [class] => BxDolDb
            [object] => BxDolDb Object
                (
                    [error_checking] => 1
                    [error_message] => 
                    [host] => localhost
                    [port] => 
                    [socket] => 
                    [dbname] => oneskull_dolp555
                    [user] => *****
                    [password] => *****
                    [link] => 
                    [current_res] => 
                    [current_arr_type] => 1
                    [oParams] => 
                    [oDbCacheObject] => 
                )

            [type] => ->
            [args] => Array
                (
                )

        )

    [4] => Array
        (
            [file] => /home/oneskull/public_html/oneskuul.com/inc/classes/BxDolAlerts.php
            [line] => 7
            [args] => Array
                (
                    [0] => /home/oneskull/public_html/oneskuul.com/inc/db.inc.php
                )

            [function] => require_once
        )

    [5] => Array
        (
            [file] => /home/oneskull/public_html/oneskuul.com/inc/header.inc.php
            [line] => 167
            [args] => Array
                (
                    [0] => /home/oneskull/public_html/oneskuul.com/inc/classes/BxDolAlerts.php
                )

            [function] => require_once
        )

    [6] => Array
        (
            [file] => /home/oneskull/public_html/oneskuul.com/index.php
            [line] => 24
            [args] => Array
                (
                    [0] => /home/oneskull/public_html/oneskuul.com/inc/header.inc.php
                )

            [function] => require_once
        )

)

Called script: /index.php
Request parameters:

Array
(
    [bx-attr-hidden] => 1
    [_ga] => GA1.2.1730176199.1392387583
    [PHPSESSID] => 90bf3fdad696fb8b327185191413cfd2
    [memberSession] => BGWZkPs,U4ySC66DqKg.3BhKVbXL2wZm
    [memberID] => 9
    [memberPassword] => d98b325c0b642f36aa35e8c44dbc84e43f836be2
    [__auc] => 32170a3b143f28e586d80dc00ff

Database connect failed - Your site can't connect to the database. Make sure the database name, username, and password are correct in /inc/header.inc.php. You should also empty the /cache, /cache_public, and /tmp directories (except for the .htaccess files) after a move to make sure any old data is cleared out.

What we actually needed was what appears ABOVE the words

    Debug backtrace:


The rest of the report below it was not needed. The part that was actually needed you did not include as part of your post.

Anyhow. You are getting Database Connect Failed.

The database name, database user and database password in inc/header.inc.php does not match your new database database connection on your new host. My guess is the site path also will not be correct.

You have not edited the inc/header.inc.php file to correct for the switch to the new host which is one of the first things you were told to check.

 I was just thinking how I could explain that was the part we needed ...

Smackhunt has disappeared from the internet. Their website isn't working and they have closed their facebook account. I had to re-develop my dolphin site all over. I am thinking of my domain with them. Its less than 60 days and as such I couldn't transfer from them. When something like this happens, how do I renew a domain if you don't have access to client area?

Did you pay separately for this domain name and is it registered to you?

whois for smackhunt

Domain Name: SMACKHUNT.COM
Registry Domain ID: 1763455980_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.internet.bs
Registrar URL: http://www.internetbs.net
Updated Date: 2013-12-12T13:05:51Z
Creation Date: 2012-12-03T00:44:17Z
Registrar Registration Expiration Date: 2014-12-03T00:44:17Z
Registrar: Internet.bs Corp.
Registrar IANA ID: 814
Registrar Abuse Contact Email: 
Registrar Abuse Contact Phone: 
Reseller: 
Domain Status: clientTransferProhibited
Registry Registrant ID: 
Registrant Name: William Crabtree
Registrant Organization: SmackHunt Hosting
Registrant Street: 579 Ridenour Street, Miramar
Registrant City: Florida
Registrant State/Province: 
Registrant Postal Code: 33025
Registrant Country: US
Registrant Phone: +1.7863033458
Registrant Phone Ext: 
Registrant Fax: 
Registrant Fax Ext: 
Registrant Email: 
Registry Admin ID: 
Admin Name: William Crabtree
Admin Organization: SmackHunt Hosting
Admin Street: 579 Ridenour Street, Miramar
Admin City: Florida
Admin State/Province: 
Admin Postal Code: 33025
Admin Country: US
Admin Phone: +1.7863033458
Admin Phone Ext: 
Admin Fax: 
Admin Fax Ext: 
Admin Email: 
Registry Tech ID: 
Tech Name: William Crabtree
Tech Organization: SmackHunt Hosting
Tech Street: 579 Ridenour Street, Miramar
Tech City: Florida
Tech State/Province: 
Tech Postal Code: 33025
Tech Country: US
Tech Phone: +1.7863033458
Tech Phone Ext: 
Tech Fax: 
Tech Fax Ext: 
Tech Email: 

A cached copy of their Facebook showed a post of 8 hours ago at the time of the cache.

I would contact the Attorney General's office in Florida and file a complaint on Mr. Crabtree.

You need to find out who they was reselling domains from ? It's a good chance they could be selling from enom.

You can then contact them directly and confirm you are the owner of the domain. The registrar will then be able to take steps in getting you access to your domain etc.

Failing the above you will have to wait for the domain to become publicly available!

You could also contact ICANN for advice and possible assistance.

Do a whois on your domain and see what is listed.

 RE:

Why don't you contact the real hosting company behind smackhunt.  It appears to be: http://www.interserver.net/

Yes, at the risk of sounding pedantic, how come anyone would join a server named smackhunt? I mean, that sounds completely hillbilly to me...... You know what they say, a name can reveal everything about someone..... Sounds like a crack dealer lookin for a heroin source

Thats where the money went. So nothing left to keep the servers running.

If the guy took the money and ran, customers that got the dirty end of the stick should be filing complaints with the Attorney General's office in Florida; if the Whois is correct.  By the way, the twitter account was still up if the customers want to gather there.

Whew! I am so glad I moved my site from smackhunt when I did, to BoonexHosting. I want to convey publicly a huge thank you to Detective08 for the extraordinary effort and hours put in to have my site transferred to a VDS.

The funny thing is, I think that's the way he looks after all his clients, just amazing service that I have never experienced before. 

THANK YOU JOSH.

 RE;

 smackhunt.com  registered via a company called internet.bs.corp

If that's not a red flag, I don't know what is.  I wouldn't have touched that one with someone else's ten foot pole.

'smackhunt.com  registered via a company called internet.bs.corp':

roflmfaop - sounds like a spam/fishing server set up to do unearthly things - and ended up not being able to keep up with their own con.

@ Rodt

Your very welcome Rod ... It's great to see your sites online! I think we got your sites moved away from SmackHunt just in time for sure; and now you can relax knowing your sites and new server is running awesome :)

I welcome you to put something about your experience / hosting at my official thread for BoonexHosting.com here:

http://www.boonex.com/forums/topic/Dolphin-Hosting-and-Web-Project-Services.htm

I'm sure someone with the Attorney General's office in Florida is already on the way to India to straighten things out.

Yes, I saw that India thing.  However, the domain is registered to a Mr. Crabtree in Florida, so that does put it under the jurisdiction of Florida.  So yes, the Attorney General's office of Florida is where to file a complaint, passing along the details of the whois.

 Yes I paid seperately for it and its registered to me.

I have to contact enom and intersever to see if smackhunt was reselling for them.

Moved to General and Presale.