It looks like previous upgrade wasn't successfully completed. You can see the versions difference in inc/version.inc.php file and in the database: 'sys_modules' table, 'version' field for 'system' module.

Did you get any errors by email from the previous upgrade ?

_{thanks for replying .its fixed now tmd hosting guys did..}

how can I upgrade from Version: 8.0.0-DEV17 ?

If I try to install 8.0.0-RC nothing happen I'm stuck in /install/index.php?action=site_config and don't get any error message like I do when I install the DEV17 but the DEV17 install goes well

I did also try 

• Trident released 2015.12.18

but stuck at /install/index.php?action=site_config

I'm getting crazy here.

since I don't know how many hours I try to install Trident released 2015.12.18 and I don't get further as /install/index.php?action=site_config  and I do everything according to online.me Install directions.

The only Trident version I can install is the 8.0.0-DEV17 and this I can not upgrade please help :-)

hi, i got this problem . but tmd hosting guys fix that ..and i never asked how ..

i guess they used patch or something ..

if I know from where to start then I'm happy. It feels strange and my brain is burning now cos trident DEV17 is working nicely and any other Trident I try to install simply gives me just the.

I only get to the Site Configuration and click on save and the page reloads and that's it. I can click it a million times and I don't even get an error_log on that it just reloads.

let boonex team step in ..and give some advice..thats the only way..

or tmd hosting guys can also reply ..that would be better..

I like to learn :-)

at least now I got to this error 

Notice: Array to string conversion in /home/xxxxxxxxx/public_html/inc/utils.inc.php on line 1117

which is

1116       foreach ($aMarkers as $sKey => $sValue)

1117            $mixed = str_replace('{' . $sKey . '}', $sValue, $mixed);

but what I really don't understand why I can not install Trident released 2015.12.18 and this is actually my bigest question now cos then I wouldn't have this issue :-)

We've made small fix, please try to instal 8.0.1 version:

http://www.online.me/page/download

Hello everyone, sorry to make this post, but it's the closest forum that i was able to find in which is somewhat related to my issue. If i follow this instructions(Studio > Dashboard > Version) which was provided to me as i attempted to perform upgrades to all mods. My current versions is: Version: 8.0.1 Installed: 24 May 2016. Was hoping i could upgrade, but if i follow above instruction, i don't see any "upgrade option" Any advise ?

The following is the complete message:      

Check the script version for compatibility: The new version of Contact module isn't compatible with your version of Trident. Please upgrade Trident first (Studio > Dashboard > Version) and then try to upgrade the module.

 You might have overlooked this process.

Since this is a Beta version your current site should stay intact. You would need to "force upgrade" to try the Beta version (later it will be upgraded to Beta 2, RC and finally Release). 

To do it, you need to change the following line in inc/classes/BxDolUpgrader.php file:

protected $_sUrlVersionCheck = 'http://rss.boonex.com/trident/';

to:

protected $_sUrlVersionCheck = 'http://rss.boonex.com/trident-beta/';

Before upgrading to Beta version, go to Apps > Storefront and login to your Boonex account, where Key&Secret pair is stored.

Then go to Apps > Purchases. 

This is needed to properly update paid modules.

 Hey newton, thanks bro! I'm going to do a fresh install with the latest version. Once it's complete, i will test everything and see what happens. Hopefully it will all work. Thanks again!

 Why?

Were you not able to manually upgrade what you had?

He mentioned in another thread that his admin account to Trident had disappeared.  He said it was a new site without members so I asked about just starting over with a fresh install since it now requires repairing.

 Hey newton thanks a lot for providing me with info, but yep, like GG mentioned, i don't have much on the Trident site...so my best bet is to install the latest version of Trident. Thanks bro!

 hi, need help ..i try to follow the process to upgrade to version 9 beta ..from 8.0.1

after changing trident to trident-beta .. i clicked on upgrade button ..then it says site will upgrade within a minute ..

but now i think after upgrade i am not able to open my website ..it saying http error 500..

please advice what to do .

do i have to edit .htaccess ..below is what i got from edit this file ..any modification i need ..

Options -MultiViews -Indexes

<IfModule mod_php5.c>

    php_flag allow_url_include Off

    php_flag register_globals Off

</IfModule>

<IfModule mod_rewrite.c>

    RewriteEngine on

RewriteRule ^forum/(.*)$   / [QSA,L]

RewriteRule ^blogs/(.*)$   / [QSA,L]

RewriteRule ^m/poll(.*)$   / [QSA,L]

RewriteRule ^m/sounds(.*)$   / [QSA,L]

RewriteRule ^m/photos(.*)$   / [QSA,L]

RewriteRule ^m/videos(.*)$   / [QSA,L]

RewriteRule ^m/board(.*)$   / [QSA,L]

RewriteRule ^m/wall(.*)$   / [QSA,L]

RewriteRule ^m/spy(.*)$   / [QSA,L]

RewriteRule ^m/groups(.*)$   / [QSA,L]

    RewriteRule ^m/(.*)$  modules/index.php?r=$1 [QSA,L]

    RewriteRule ^page/(.*)$  page.php?i=$1 [QSA,L]

    RewriteRule ^storage/([a-zA-Z0-9]+)/([a-zA-Z0-9\.]+)  storage.php?o=$1&f=$2   [QSA,L]

</IfModule>

AddType image/svg+xml svg

received below message in my email..but still not able to access website ..

Site was successfully upgraded to 9.0.0.B1.

Important info:

Old "Lagoon" template was replaced with new "Protean" template. Please install "Protean" template from Apps -> Downloaded.

hi. i ask my hosting provider to revert to last working backup..but after that it upgrade again automatically i think..

now its version 9 beta 1 ..but new issue i am facing .

i am not able to upgrade my modules ..and not able to open setting app.

these are apps showing in updates..but after clicking on install button ..its say too many files were modified.

What version shows in the /studio/dashboard.php?

 it was version 9 beta 1...what could be the issue.

 What version is showing now in the dashboard?

It seems if your backup was done, you may have had this checked in the "Settings" "SITE SETTINGS"

Force site and module auto-update, even if some files were modified

I think that is causing you some problems. It may have downloaded files right after the restore. Not really sure.

Is it a live site?

 setting app in studio was giving error code 500 ..i mention in previous post..because of this i was not able to do force update ..

but when i update my site from 8.0.1 to version 9 ..that time force update was checked.

also other apps like oauth , acl these apps were not working too.. when i clicked on these apps i was getting blank page ..

also in homepage ..menu bar , header was not showing ..i suspect because of protean template ..but again since i cant access setting app ..i was not able to select protean template there..

right now we roll back to version 8.0.1 again..now its ok ..

yes my site is live ..but i can try to update again .. but i don't know how to fix that issue ..

 Your following the directions on online.me post correct?

 hi. yes exactly same steps..i tried once and my tmdhosting guy also tried once ..both time site was not working properly..

i change trident to trident-beta in that .php file ..then i got update button in dashboard ..i clicked then i waited ..

i took long time for website to update ..and after that we got these problem..like module were not updating , setting app was not accessable , header in homepage was not showing , oauth module after install ..was not opening ..

also i want to state that my php version is not 5.6 ..its 5.4.45 ..

below is my current server audit .output ..i did from dashboard.

Requirements

PHP:

• version = 5.4.45 - OK
• allow_url_fopen = On - OK
• allow_url_include = Off - OK
• magic_quotes_gpc = Off - OK
• memory_limit = 268435456 - OK
• post_max_size = 134217728 - OK
• upload_max_filesize = 268435456 - OK
• register_globals = Off - OK
• safe_mode = Off - OK
• disable_functions - OK
• php module: mysql = mysql - OK
• php module: curl = curl - OK
• php module: gd = gd - OK
• php module: mbstring = mbstring - OK
• php module: json = json - OK
• php module: fileinfo = fileinfo - OK
• php module: zip = zip - OK
• php module: openssl = openssl - OK
• php module: exif = exif - OK

MySQL:

• version = 10.0.20 - OK

Web-server: Apache/2.4.18 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4

• rewrite_module - OK

OS:

• Linux node01.tmdhosting610.com 2.6.32-604.30.3.lve1.3.63.el6.x86_64 #1 SMP Sun Sep 27 06:34:10 EDT 2015 x86_64

Hardware:

• Hardware requirements can not be determined automatically - manual server audit may be required.

Site setup

• Trident version = 8.0.1 - OK
• Files and folders permissions - please click here to find out if permissions are correct.
• ffmpeg -

  sh: /home/oolizcom/public_html/plugins/ffmpeg/ffmpeg.exe: Permission denied 

  if you don't know if output is correct then manual server audit may be required.
• Mail sending - click here to send test email
• Cron jobs -

  SHELL="/usr/local/cpanel/bin/jailshell" */20 * * * * /usr/bin/php -q /home/oolizcom/public_html/periodic/cron.php */55 * * * * /usr/bin/php /home/oolizcom/public_html/generator/runcrawl.php 

  if you are unsure if output is correct then manual server audit may be required

Site optimization

PHP:

• PHP accelerator = - WARNING (The script can be much faster if you install some PHP accelerator)
• PHP setup = litespeed - OK

MySQL:

• key_buffer_size = 67108864 - OK
• query_cache_limit = 1048576 - OK
• query_cache_size = 50331648 - OK
• query_cache_type = ON - OK
• max_heap_table_size = 67108864 - OK
• tmp_table_size = 67108864 - OK
• thread_cache_size = 16 - OK

Web-server:

• User-side caching for static content - click here to check it in Google Page Speed
  If it is not enabled then please consider implement this optimization, since it improve perceived site speed and save the bandwidth, refer to this tutorial on how to do this.
  To apply this optimization you need to have expires_module - Array
• Server-side content compression - can be checked manually or in "Page Speed" tool build-in into browser.
  If it is not enabled then please consider implement this optimization, since it improve perceived site speed and save the bandwidth, refer to this tutorial on how to do this.
  To apply this optimization you need to have deflate_module - Array

Trident:

• DB cache = Off (File based cache engine) - FAIL (please enable this cache in Studio > Settings > Cache)
• Page blocks cache = On (File based cache engine) - WARNING (installing PHP accelerator will speed-up file cache)
• Member menu cache = On ( based cache engine) - OK
• Templates Cache = Off (FileHtml based cache engine) - FAIL (please enable this cache in Studio > Settings > Cache)
• CSS files cache = Off - FAIL (please enable this cache in Studio > Settings > Cache)
• JS files cache = Off - FAIL (please enable this cache in Studio > Settings > Cache)
• Compression for CSS/JS cache = Off - FAIL (please enable this cache in Studio > Settings > Cache)

Manual Server Audit

Some things can not be determined automatically, manual server audit is required to check it. If you don't know how to do it by yourself you can submit BoonEx Server Audit Request.

 @newton27

hi..if u have time ..and would like to take a look to my website or try updating ..i can pm u my website credentials..

since u will have better idea then me ..

 Please do..

 hi.. i sent u pm just now ..please check ..

@prince64717
You have cronjobs installed incorrecly (this is the reason you waited so long for the update):

 */20 * * * *

set it to the following instead:

 * * * * *

After system upgrade, there is modules upgrade which should happen within a minute, in your case it will happen after 20 minutes. All the time between system upgrade and modules upgrade site isn't working - it's described here:

http://www.online.me/page/view-post&id=273

 */20 * * * *

 * * * * *

 Yes, your correct on that AlexT. I changed that for him and also tried the upgrade.

TMDhosing shared account and it sent the resources up so they locked the site today during the upgrade.

I think the upgrade still would not have worked as the server is not configured correct.

I ask them to look at their error logs showing the problems.

 */20 * * * *

 * * * * *

 thanks guys for helping me out .. i open one ticket with tmdhosting . still waiting for reply ..

regards,

travis k

hi, i am still getting this error in my cpanel error log..

tmdhosting is asking some advice to fix this ..

 

 

 

[Sun Jul 24 01:08:28.876204 2016] [lsapi:error] [pid 843455:tid 140237497865984] [client 5.175.189.195:54433] mod_lsapi: [host ooliz.com] [req GET /join.php HTTP/1.1]: Could not stat script filename (/home/oolizcom/public_html/join.php): errno 2, referer: http://ooliz.com

hi, tmdhosting guys are still working on website ..in the middle i got access so i took this server audit output ..

here its showing php fail . can anyone advice how to fix .

Requirements

PHP:

• version = 5.6.18 - OK
• allow_url_fopen = On - OK
• allow_url_include = Off - OK
• magic_quotes_gpc = Off - OK
• memory_limit = 268435456 - OK
• post_max_size = 8388608 - OK
• upload_max_filesize = 2097152 - OK
• register_globals = Off - OK
• safe_mode = Off - OK
• disable_functions - OK
• php module: mysql = mysql - OK
• php module: curl = curl - OK
• php module: gd = gd - OK
• php module: mbstring = mbstring - OK
• php module: json = json - OK
• php module: fileinfo - FAIL (must be module fileinfo)
• php module: zip = zip - OK
• php module: openssl = openssl - OK
• php module: exif = exif - OK

MySQL:

• version = 10.0.20 - OK

Web-server: Apache/2.4.18 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4

• rewrite_module - OK

OS:

• Linux node01.tmdhosting610.com 2.6.32-604.30.3.lve1.3.63.el6.x86_64 #1 SMP Sun Sep 27 06:34:10 EDT 2015 x86_64

Hardware:

• Hardware requirements can not be determined automatically - manual server audit may be required.

Site setup

• Trident version = 9.0.0.B1 - OK
• Files and folders permissions - please click here to find out if permissions are correct.
• ffmpeg -

  sh: /home/oolizcom/public_html/plugins/ffmpeg/ffmpeg.exe: Permission denied 

  if you don't know if output is correct then manual server audit may be required.
• Mail sending - click here to send test email
• Cron jobs -

  SHELL="/usr/local/cpanel/bin/jailshell" * * * * * /usr/bin/php -q /home/oolizcom/public_html/periodic/cron.php */55 * * * * /usr/bin/php /home/oolizcom/public_html/generator/runcrawl.php 

  if you are unsure if output is correct then manual server audit may be required

Site optimization

PHP:

• PHP accelerator = - WARNING (The script can be much faster if you install some PHP accelerator)
• PHP setup = litespeed - OK

MySQL:

• key_buffer_size = 67108864 - OK
• query_cache_limit = 1048576 - OK
• query_cache_size = 50331648 - OK
• query_cache_type = ON - OK
• max_heap_table_size = 67108864 - OK
• tmp_table_size = 67108864 - OK
• thread_cache_size = 16 - OK

Web-server:

• User-side caching for static content - click here to check it in Google Page Speed
  If it is not enabled then please consider implement this optimization, since it improve perceived site speed and save the bandwidth, refer to this tutorial on how to do this.
  To apply this optimization you need to have expires_module - Array
• Server-side content compression - can be checked manually or in "Page Speed" tool build-in into browser.
  If it is not enabled then please consider implement this optimization, since it improve perceived site speed and save the bandwidth, refer to this tutorial on how to do this.
  To apply this optimization you need to have deflate_module - Array

Trident:

• DB cache = Off (File based cache engine) - FAIL (please enable this cache in Studio > Settings > Cache)
• Page blocks cache = On (File based cache engine) - WARNING (installing PHP accelerator will speed-up file cache)
• Member menu cache = On ( based cache engine) - OK
• Templates Cache = Off (FileHtml based cache engine) - FAIL (please enable this cache in Studio > Settings > Cache)
• CSS files cache = Off - FAIL (please enable this cache in Studio > Settings > Cache)
• JS files cache = Off - FAIL (please enable this cache in Studio > Settings > Cache)
• Compression for CSS/JS cache = Off - FAIL (please enable this cache in Studio > Settings > Cache)

Manual Server Audit

Some things can not be determined automatically, manual server audit is required to check it. If you don't know how to do it by yourself you can submit BoonEx Server Audit Request. 

 that is an issue.

Now you say TMDhosting downgraded your php from 5.4 to 5.3 and that won't work with Trident.

below output from server audit .

PHP:

version = 5.3.29 - WARNING (your version is outdated, upgrade to the latest 5.6.24 maybe required)

You asked for my opinion and to login and suggest how to fix..

YOU NEED TO RUN AWAY FROM TMDHOSTING NOW!

thanks a lot newton for fixing my fileinfo error..

but now setting app is not opening m getting this error ..any idea how to fix ..

Warning: require_once(/home/oolizcom/public_html/inc/classes/BxDolPayments.php): failed to open stream: No such file or directory in /home/oolizcom/public_html/inc/utils.inc.php on line 586

Fatal error: require_once(): Failed opening required '/home/oolizcom/public_html/inc/classes/BxDolPayments.php' (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in /home/oolizcom/public_html/inc/utils.inc.php on line 586

and homepage is giving this error ..

 The site cannot be fixed in the condition it is in.

Unfortunately when backups were done the site was in mid upgrade process and the "fileinfo" module was missing from your server setup; this explains all the errors.

I looked over files and some were updated, the most important update was the protean template and core files.

I tried all attempts to get the modules repaired. When you seen some say "8%" changed, that is because some files were updated to the current ones. The most important core files and scripts were never updated.

All that also leads back to the "fileinfo" module not enabled on your server, that caused the update to fail.

I set "fileinfo" on and updated the php to most current via your cPanel. 

 thanks a lot for trying ..i will ask them again if they kept any backup from last week . or before.

hi, tmdhosting guys took new backup while doing upgrade ..thats why backup is corrupt ..and they deleted all of my backups witout informing me ..

is there any other way like install fresh trident and then connect old database..

i am completely screwed at this point ..don't know why boonex recommend tmdhosting ..

i am expecting someone from boonex team to give some advice to recover my website ..

 Hey, it looks as though the site is restored to version 8! That is better news.

 hi guys ..some new staff came... finally they restored my website ...

i ask them to take backup of current state and provide a link for backup to download ..

also php ,cron job and fileinfo is also upto date and ok ..thanks to newton and alex.

@newton after downloading backup we can try safe upgrade one last time ..what do you think .

Right now, the error is crazy to understand.

I did find this for your cron error, you don't have an email setup so I had to find this.

PHP Warning: file_put_contents(/home/******/public_html/.bx_maintenance): failed to open stream: Permission denied in /home/******/public_html/tmp/patch_8.0.1_9.0.0-B1/Trident-Patch-v.8.0.1-to-v.9.0.0.B1/classes/BxDolUpgradeController.php on line 60

Also, if you look at line above, your directory structure is strange.

Trident is making a folder "public_html" so you see another folder..   /public_html/public_html the latter folder having permissions set at 740.

So looking at your directory, it's very confusing with all the "old public_html" folders also.

You need to clean up the directory. I think I will bow out on this one until TMD gets the directory right.

Hi, i tried to upgrade one more time . 

this time i removed that extra public_html/public_html before upgrade ..and this time after upgrade i didn't get this extra public_html folder .

now after upgrade i receive mail that upgrade was successful and soon after i got database error message ..

below is the message ..what i received ..i copied around line 63..any advice how to fix this ..

also i notice that modules were already downloaded ..before click on upgrade ..it was showing in apps downloaded.. 

Database error in OOLIZ

Query:
INSERT INTO `bx_notifications_handlers` SET `group`=?, `type`=?, `alert_unit`=?, `alert_action`=?, `content`=?, `privacy`=?

Mysql error:
Unknown column 'privacy' in 'field list'

Location:
The error was found in query function in the file /home/oolizcom/public_html/modules/base/notifications/classes/BxBaseModNotificationsDb.php at line 63.

Array
(
    [0] => Array
        (
            [file] => /home/oolizcom/public_html/inc/classes/BxDolDb.php
            [line] => 984
            [function] => execute
            [class] => PDOStatement
            [type] => ->
            [args] => Array
                (
                    [0] => 
                )

        )

    [1] => Array
        (
            [file] => /home/oolizcom/public_html/inc/classes/BxDolDb.php
            [line] => 972
            [function] => executeStatementException
            [class] => BxDolDb
            [type] => ->
            [args] => Array
                (
                    [0] => PDOStatement Object
                        (
                            [queryString] => INSERT INTO
                    `bx_notifications_handlers`
                SET
                	`group`=?,
                    `type`=?,
                    `alert_unit`=?,
                    `alert_action`=?,
                    `content`=?,
                    `privacy`=?
                        )

                    [1] => Array
                        (
                        )

                    [2] => 
                )

        )

    [2] => Array
        (
            [file] => /home/oolizcom/public_html/inc/classes/BxDolDb.php
            [line] => 469
            [function] => executeStatement
            [class] => BxDolDb
            [type] => ->
            [args] => Array
                (
                    [0] => PDOStatement Object
                        (
                            [queryString] => INSERT INTO
                    `bx_notifications_handlers`
                SET
                	`group`=?,
                    `type`=?,
                    `alert_unit`=?,
                    `alert_action`=?,
                    `content`=?,
                    `privacy`=?
                        )

                    [1] => Array
                        (
                        )

                    [2] => 
                )

        )

    [3] => Array
        (
            [file] => /home/oolizcom/public_html/inc/classes/BxDolDb.php
            [line] => 449
            [function] => res
            [class] => BxDolDb
            [type] => ->
            [args] => Array
                (
                    [0] => PDOStatement Object
                        (
                            [queryString] => INSERT INTO
                    `bx_notifications_handlers`
                SET
                	`group`=?,
                    `type`=?,
                    `alert_unit`=?,
                    `alert_action`=?,
                    `content`=?,
                    `privacy`=?
                        )

                    [1] => Array
                        (
                        )

                    [2] => 
                )

        )

    [4] => Array
        (
            [file] => /home/oolizcom/public_html/modules/base/notifications/classes/BxBaseModNotificationsDb.php
            [line] => 63
            [function] => query
            [class] => BxDolDb
            [type] => ->
            [args] => Array
                (
                    [0] => PDOStatement Object
                        (
                            [queryString] => INSERT INTO
                    `bx_notifications_handlers`
                SET
                	`group`=?,
                    `type`=?,
                    `alert_unit`=?,
                    `alert_action`=?,
                    `content`=?,
                    `privacy`=?
                        )

                )

        )

I tried to tell you; you need to switch hosting service.