member.php page : Account Sub Menu Does Not Appear

When I click on my 'Account' link the member.php page appears but without the sub menu.

I have attached an example snapshot and highlighted the area of the page that does not appear in red.

Is it clean setup ? Have you changed main menu somehow ? particularly if you added new item to main menu with link to member.php, it could cause problems.

Alex

I have the same problem but not in member.php but in some boonex modules:

Sub-Menu-not-displaying-in-some-modules.htm

Richard

This is an upgrade from 7.0.9.  The only changes I made in 7.0.9 were to the navigation menu (removal and additions of blocks). The dashboard remains the same which I believe is now the 'account' link. Once I upgraded and realized the account sub menu was not appearing I reverted the dashboard to mimic that of the boonex demo set up but still the sub menu does not appear. This is hurting my site because members are limited in access to their account. I am having no problem with any other submenu (for example the 'profile' submenu appears fine). It is just the submenu to the 'account' page. Should I re-install one of the template files or css script? If so, which one?

As AlexT said. Please check your menu builder carefully for any duplicate that points to same member.php link.

 To confirm. There is no duplicate of member.php in the menu builder.

Can you provide screenshot of your account page and screenshot of menu in main menu builder ?

Here is a screenshot of my account page and screenshot of menu in main menu builder (members details blocked by red to protect identity).

You have save link multiple times in the menu builder "View Profile" and thats the part of acount sub menu if i am not wrong.

You my friend are an absolute GENIUS. When I first experienced this problem I compared my menu set up to the boonex demo (see attached for boonex demo) which shows the set up that I adopted (thinking it would help). However, this was the cause of my 'account' page sub menu not showing. A huge sigh of relief. Enormous Gratitude. Thank you Prashank25 and Thank you
AlexT for your help and attention.

Happy to help :D

I've just updated another of my communities (the headache continues) and I'm experiencing similar problems (even worse).

1) sub menu does not appears left justified on 'profile' link (see attached)

2) sub menu does not appear at all on the 'account' link (see attached)

3) you will also notice on the above 2 issues that the main menu is not centered on the page.

I'm trying to look for duplicated menu items in the menu builder and I've tried to mimic the suggestions you made earlier but I'm getting nowhere and I'm now into the early hours of the morning. Arghhh! Please Help!

Can you send me your site address with a login please.

I looked at your site.

hmmm!!! check your templates/base/css/top_menu.css is there in place and if it is, disable cache and compression for further checks.

EDIT: Please tell me that you didn't put 7.0.9 top_menu.css in your 7.1 site. lol

Yes the    templates/base/css/top_menu.css    is in place. Just to be sure I replaced it with a fresh copy from the 7.1 upgrade patch. I can see how to compress the cache but I don't know how to disable it.

Ok upload this fresh copy of the file and go to www.yoursite.com/administration/cache.php and click "All" to clear the cache.

OK. Followed your instructions but still no change to menu Any other ideas?

Well, it corrected the problem for me. Hit crtl+F5 several times.

STOP PRESS !!!

I have some success !  Now I only have the sub menu that does not appear when I click on 'Account'

I'm trying to see if I have duplicated links in the menu builder (see attached)

I must really be blond. I just can't see why my sub menu is not appearing when I click on the 'account' link.

can you give the admin access to the account you send me. I could check it if you want.

definately... how do I do that ?

You have deanos tools? You can do it from there.

If not run this query in phpmyadmin

UPDATE `Profiles` SET `Role` = '3' WHERE `ID` = '340';

and clear there cache again. 

Don't have Deano's Tool. But I've run the query and you are good to go my friend !

I think something is messed up in DB for "Dashboard" submenu. Its a system item so can't edit it. I need phpmyadmin access now lol

Is this something I can do with instructions from you?

If you are not able to instruct me. How do I give you php access ?

Alternatively I can upload screen shots of the table you wish to see.

Its hard to instruct what to do because, i don't know what is wrong. Thats what i need to find out. I will need your cpanel login.

Ah, a screenshot should be good probably.
Take a screenshot of sys_menu_top and row ID 118.

Is there a particular table that I can export and send to you?

If not, what is the best way to give you access?

 Ok, export sys_menu_top table and attach here.

Here we go Prashank25, I've attached it.

Try running this query. We have the backup :D

UPDATE `sys_menu_top` SET `Visible` = 'memb' WHERE `ID` = '118';

Clear cache.

Oh my goodness gracious me. I wish you were here in person so I could personally say THANK YOU.

THANK YOU   THANK YOU    THANK YOU

Now I only have 2 more communities to upgrade

But for now my friend, you have rescued me. Sure I have some minor issues and bugs... for example.... why do the forum links on the home page not link directly to the article but link right back to the home page? But what the heck... that is for another day. Tonight is for celebration!

Glad to help. Remove the attached file if you can still edit the topic.

DONE!  Thanks again my friend. 

Hello again Prashank25. Thanks for all your help with my menu and sub menu configuration. I have one remaining issue regarding menus. When I click on the 'account' link, the bottom menu bar does not appear. However, it does appear when I click on the 'profile' link. Any ideas as to what might be causing the disappearance of the bottom menu bar from the account page?

 Resolved: A block needs to be permanently present in the right hand column of the account page for the bottom menu bar to appear.