invite friends screen problem

site set as invitation only.

when I click "invite friends" link at the footer, only "blank semi transparent" page shows without any content.  IE9, chrome, safari all the same.

can someone help?

TIA

A error is occurring. Check your servers php error logs.

This is the reason i hate ajax. Putting stuff in popup boxes makes debugging almost impossible. Yet so many people want that needless eye candy.

I checked with server.  no error messages have been generated.

FYI : hostgator, cpanel, error_log file did not update with any errors... 

tried with "not" invitation only  and "with" invitation only settings both. both case not showing any invite message window as your demo site. 

What am I missing?

I just setup the site about 3 days ago. Did not install any external modules,  or modified any files. have 2 members(admin and test user). 

Template is UNI and ALT only(not modified at all).

please help.

TIA

PM me the site URL and the test user logon credentials and I will take a look-see.

Just want to share ...

Found out why, but not sure exactly what,  I can only blame the hosting(shared) setup.

I tried at a different server at different hosting company(shared) and tested. and working fine.

server setting differences are : 

       - php version : new one is 5.3.27( old one was 5.2.17, see below)

       - no failures for the items listed below at the new hosting.

       - mysql settings failed items.

so, I guess I have to move the hosting company...

FYI : if you are using hostgator, watch out, it might not very fond of dolphin much ..., 

FYI : new hosting I used was from one of the boonex recommended hosting company that I opened about 6 months ago.

*********************************** FYI : current  server setting : *************************************************

Software requirements

• PHP: 5.2.17 - WARNING(your PHP version is probably outdated, upgrade to the latest 5.3.18 maybe required)
  • allow_url_fopen = On - OK
  • allow_url_include = Off - OK
  • magic_quotes_gpc = Off - OK
  • memory_limit = 268435456 - OK
  • post_max_size = 67108864 - OK
  • upload_max_filesize = 67108864 - OK
  • register_globals = Off - OK
  • safe_mode = Off - OK
  • short_open_tag = On - OK
  • disable_functions = dl - FAIL (must be = )
  • php module: curl = curl - OK
  • php module: gd = gd - OK
  • php module: mbstring = mbstring - OK
  • php module: xsl = xsl - OK
  • php module: json = json - OK
  • php module: openssl = openssl - OK
  • php module: zip = zip - OK
  • php module: ftp = ftp - OK
• MySQL: 5.5.33-31.1 - OK
• Web-server: Apache
  • rewrite_module - OK
• OS: Linux gator----.hostgator.com 3.2.45 #4 SMP Wed May 15 19:43:53 CDT 2013 x86_64

Site optimization

• PHP:
  • PHP accelerator = NO - WARNING (Dolphin can be much faster if you install some PHP accelerator))
  • PHP setup = cgi-fcgi - OK
• MySQL:
• • key_buffer_size = 8388608 - OK
  • query_cache_limit = 1048576 - OK
  • query_cache_size = 0 - FAIL (must be >= 16777216)
  • query_cache_type = OFF - FAIL (must be strcasecmp on)
  • max_heap_table_size = 268435456 - OK
  • tmp_table_size = 268435456 - OK
  • thread_cache_size = 64 - OK

None of whats listed should cause a problem. At least not with that.

My guess is most likely just a damaged file.

Others have run on hostgator without any problems.

Others have run on recommended hosts and have had problems.

Sometimes all it takes is just one file that became corrupt during upload to muck up the entire thing.

hostgator has fix for php version to 5.3 or 5.4

I tried to use 5.3.23 (i think) by adding a line in .htaccess file.

but still the same, invite window doesn't show.

is it just an isolated issue? any one has fix for it?

I like hostgator for their speed and support. I hope I don't have to move. 

hi,

I downloaded new zip file from boonex.(7.1.4)

re-installed from the beginning in a new folder.

tested...and  still the same problem.

no error_logs related to this issue has been generated.

bunch of php warnings about  mktime() :

[04-Dec-2013 08:32:12 America/Chicago] PHP Warning:  mktime() [<a href='function.mktime'>function.mktime</a>]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/Chicago' for 'CST/-6.0/no DST' instead in /home2/myname/public_html/comm/inc/classes/BxDolTemplate.php on line 298

hmmm...

any ideas?

thanks.

with Firefox + firebug : got this error message : 

why?

permission was set 644 for tellfriend.php. (which is from the installation. )

can someone shine light on this?

Thanks.

 Some questions.

The first times you setup Dolphin on the shared host, were these the auto install option?

You mention you now have downloaded and installed a new setup, since your on a shared host, how did you set all your file permissions?

Is there a way for you to create a phpinfo file so we could see more about your server setup?

In a Linux/Unix environment, there is the permissions settings for read, write and execute for owner, group, and world, the 644 thing.  Just for fun, set the permission of the file to 777, that gives complete rights to owner, group, and world.  It if runs then that is exactly the problem, the webserver does not have the proper rights to the file.

What webserver are you running?  Who does the webserver run as?  Who owns the website files?

We ran into this same error when installing on hostgator.  It looks like Hostgator has a Pattern match filter matching the specific terms tell email and email if within a friend\\\\.php.  It looks like you just have to message their support and ask for a whitelist for that rule.

The error in their logs was: "ModSecurity: Access denied with code 403 (phase 2). Pattern match "/(?:tell|email)(?:-|a)?friend\\\\.php" at REQUEST_URI. [file "/opt/mod_security/hg_rules.conf"] [line "1287"] [id "999112"] [rev "1"] [msg "Generic TAF Block"] [hostname "yourwebsite"] [uri "/tellfriend.php"] [unique_id "WjhUJ8C5BC0AAvWRhfoAAACR"]

Good luck!