I am having problems with chatroom. The problems are that i am limited in how many rooms to create. I searched in Rayz admin settings and its set to 50. If i create a room it automatically replaces a room that's already there. If a visitors joins my site and they want to create a room, they can, but it replaces an existing room. My chatrooms have vanished several times, and i had to replace them. If i were to click on one of my own profile videos and then click on one below it, it will play over the previous song, in other words two different songs playing at same time. I contacted the hosting company and this is what they told me, below
Hello,
You are using the shared RMS service and access to the same will not be allowed. If the configuration or the RMS is not suitable for your needs you may:
1. Upgrade your package to a dedicated server.
2. Use the RMS as it is right now.
The issue as it seems is not related with the RMS but the database of the application. I have emptied the chatrooms table and created two extra rooms along with the 4 you already had added.
Here is another response from them below.
Hello,
The issue is not caused as I mentioned from the RMS and upgrading to a different VPS will not make any difference. If you would like however to have dedicated RMS which your developer may modify you may upgrade to a dedicated server as mentioned a few times in your previous tickets.
As for the chatroom modifications you may need to review the documentation of the script for details.
Here is another response, below
Hello,
I completely understand that but as I mentioned in your previous two tickets the issue is not with the RMS service but the coding of your application. You may request from your developer to review the coding. If s/he will need custom RMS setup this options was also mentioned in your previous tickets.
Should you have any further questions or comments please do not hesitate to contact us.
Here is another response, below
Hello,
>> That is why i was asking about the VPS cause i remember that things were different.
All the VPS packages we offer are with identical OS and WHM/cPanel including the php configurations and any extra settings. The RMS service before and now is absolutely the same and has not changed.
>> What i am trying to do is to figure out what would be the best plan that i can get that at least functions can be quicker and the chat room will be better then now.
1. You may consider the dedicated server upgrade which you stated is not an option for the moment.
2. You may contact expert local web developer to optimize your website and patch it where needed. We do not offer development services to create custom coding patches for you.
Here is another, response, below
Hello,
The shared account and the VPSes are using the same RMS service. Also note that your current VPS package configuration is identical with the shared server except that only your account is hosted on the VPS server which is not the case on the shared environment.
You may request from the developers who need RMS access to check your website coding and if they are confident the RMS requires changes this will be an option if you upgrade your package to a dedicated server.
I am confused and i need help ASAP, this has been going on for several years and i can't get proper help.
Everyday is a new beginning.
