Where is BoonEx technical/customer service team?, i have had enough with your software & services.
Early 2014 specifically early April, the company i work with needed a workable membership site for a particular project. I had already moved all budget concerning this project into my debit mastercard pending all expenses.
And as at that time, we weren't in need of no technical issues involving coding especially (since am more into international business management/development/marketing/publicity campaigns inclusive of press release) ... as a leader of this project i had to do a few research...i also bought a hosting package that supports quick open source installing inorder to test out all membership open source software currently available on the market....and that was when i encountered the boonex dolphin 7.0.4, the homepage slide caught my attention.
Representing a corporate business, i decided that a license should be purchased so in-order words I contacted the dolphin customer support.
I went through a lot of hassle to purchase this software as boonex does not accept payment directly via debit card unless through paypal, which is not eligible here i had to hire another freelancer who managed to get my payment to boonex and it didn't end there i spent $978 in total doing this. However i was given a 10% discount on boonex prime license so i pay only $719 in total to boonex for the software.
Before boonex, i use webs.com and several other quick membership solutions out there and i am still very happy with their services, i only decide to opt for something more because i needed to be in charge of bandwidth.
When i contacted boonex, i was replied back 5 days later stating that the customer support was on maternity leave. The boonex representative who contacted me back opt to do the installation. I showed him the version of boonex which I was interested in. He told me that there will be no problem and that he will also update it.
Also he recommended that I purchase another hosting package at boonex recommended hosting companies (I had no problem with this because I understood the hosting challenges) I waited patiently, later he sent me login details… I checked the live site only for me to discover that it was dolphin 7.1, I messaged him back to explain that I am not interested in the dolphin 7.1.4 homepage design but rather dolphin 7.0.4 homepage design and also for him to rectify the copyright issue on the site, the language key was nowhere to be found… note I had already tried boonex resource method.
He in turn replied that he is not specialized in design/customization he was solely into payment integration and installations but instead referred me to the boonex market and boonex members. This has nothing to do with customization, I payed for something else and got something else instead.I had already tried the boonex resource pages... Frustrated as I was, i headed for the boonex market for to look for the module that can change the design to the boonex 7.1.4 design to dolphin 7.0.4 design as instructed. I discussed with the module owner and he also confirmed that his module would change the homepage design of dolphin 7.1.4 to dolphin 7.0.4
When I asked this module owner for a live demo, he gave me a link to a youtube video demo instead. I payed for the module and also an extra $$ for him to fix the copyright to my domain name.
Module owner already knew that his module does not work with dolphin 7.1.4 and never replied my messages since then.
I decided to manage the dolphin 7.1.4 design, again I was faced with more issues: so not only was the copyright lang strings missing, some other default lang strings were missing and the modules that were installed did not work inclusive of the payment module. I didn’t know what else to do most especially since programming, design, coding, database were not my area of expertise. I had no idea concerning any of these topics so I couldn’t possibly raise any discussion.
Since early april till date, this dolphin site has been on hold pausing my entire project however since late april to date, I’ve been taking coding lessons and has advanced with coding terminologies and fixes. Now i realized that I have been played big time however I still have the courtesy to post this first anywhere online on the boonex forum itself in my quest to define “whom is playing who” in this case.
I live and work in a country where $719 for which I had spent to procure boonex dolphin license has exactly the value of $2690.86. So you can imagine my pain and how had I worked to earn that.
Not to mention the new hosting package i bought valued at $300+ / 6months which has gone to waste-- More $$$ expenditure for nothing especially for someone like me who resides in a country where $1 has the value of $3.75.
When I look back at companies like namecheap.com, and other online companies technical / customer support services that I had an encounter with, I wonder about why customers at boonex should be short of any of these?
Before I go on to revoke my commercial license and request for a refund of my hard earned cash which I had traded for the commercial license of this software, I have the following questions to ask:
1). Do all the default boonex modules actually function appropriately?, if no, why then does boonex advertise them as functional and also trade a commercial license for them?, What kind of child’s play is this?
2).Is boonex actually an independent software company or it’s also affiliated to a group/club of programmers/web designers looking to ends meet hence the dysfunctional traded software?.
3).Why are there so many security issues with all boonex software versions of dolphin which is also traded commercially?.
4).Why does each new version release of the boonex dolphin have to the do with mainly security bugs and not just value-added services, does this mean that boonex as a company keeps trading an incomplete software to customer’s/ consumers?.
5).Why does each new version of the default boonex dolphin tends to age with one urglier designs after the other?, am I the only one noticing this?.
6).Does the boonex company actually care about it’s customers?.
7).Why does a returning customer have to open support ticket for emergencies only for your to be replied after about a week+?.
8).Is this boonex company only concerned with receiving payment from customers?, if yes what kind of show is this----- a circus show?
9).For customers who purchase boonex dolphin for commercial projects , all whom decides to operate on the default boonex dolphin designs and customization, are there any possibility that they are prone to security attacks and crashes in a case where there is competition?.
10).What kind of a company is Boonex that they cannot make temporal replacement at their customer service level before granting it's employee ,a maternity leave hence halt's partial operations ( cannot address customer issues but can receive payments).
11).What happened to the ethics whereby the boonEx customer service department after it's resumption cannot simply write to client who trooped in during that period to confirm that they are satisfied with their traded merchandise for which they have already received payment?.
And lastly does my case of receiving dysfunctional modules and incomplete language strings after my prime license purchase have to do with mainly the installation itself from the technical team support?
Thanks, I look forward to hearing from you all to avoid any rational decisions.
*Note: If this post is hidden or deleted I shall make sure it finds it way on several other blogs/forums.
Signature:" And the world was built with wisdom!, Wisdom therefore resides on earth so if we can be patient enough to observe & study with keen interest & focus then perhaps you will realize that it floats surface of earth and yes it is everywhere waiting for us to recognize it's abilities in-order to utilize it efficiently"
if you have entire reason
