Web Presence

I clicked on web presence and popup white blanked screen. What went wrong? Thanks.

Hello,

I think I have a related problem, though I'm using a firefox browser with no google toolbar.   I downloaded Dolphin-v.6.1.4-AdFree.zip, opened the archive, and put it in the root of my html directory.  When I use my browser to go to that location, I get a brief flash of text, something along the lines of "not installed, redirecting" or something like that.  Then it takes me to the install directory where it then goes blank.  I'm running Fedora 9, PHP 5.3.6, mySQL, and Apache 2.2.9.

I had gone ahead and set up a database and user account in mySQL, but that shouldn't be necesesary just to kick off the install should it?

Anyway, I'm getting nowhere fast with this.  PHP is definitely RUNNING as I put in an info.php file and that dumps information correctly.

Any ideas?

Regards,

Frank

Thanks sammie. I did not know the google toolbar was the problem. I do know the spell checker in the google toobar messes up most tinymce text areas in dolphin which i also don't like.

I hope these things are fixed in dolphin 7. Lots of people have the google toolbar installed.

My site is running great on terabyte BTW.

Last time i did a install on fedora i had no problems. But i always install everything for PHP. If this is your own box, then do a yum install php*

Once everything for php is in, try it again. As i said. I normally do this anyway, so i am just guessing not everything dolphin needs for php is installed. Just something you can try.

OK, I had run yum install to make sure that PHP itself was up to date, but the wildcard (php*) doesn't seem to be recoginzed by yum.  It just gives me the listing of command line arguments.  I'm working with a virtual host but I do have root access to the VM.  I then ran yum list to see what-all was there and there was quite a bit listed out:

php

php-cli

php-common

php-mbstring

php-mysql

php-pdo

phpMyadmin

All are current but I don't know if I'm missing anything.

I have what may be a basic question; if php was working and mySQL was set up incorrectly (a likleyhood given that I'm a noobie), would I get the blank screen?

It could be if a php error occured and display errors are turned off. Which they are by default in most cases.

You may need to set display_errors=On in php.ini temeporally to see if php is bombing with any errors.

And the wildcard php* for yum should have worked as long as there was no space between php and the *

EDIT: Oh and how was dolphin uploaded to the server. Was the zip file unpacked directly on the server or did you unpack it on a windows machine and transfer it with ftp or something. I ask because i have had stupid things such as linux vs windows line breaks mess things up.

I'm not sure that I'm doing this correctly but here's what I've done:

I set display_errors to 'on' in php.ini.  Didn't see anything different when I accessed the site through a browser.

I then set it to dump errors to an error log.  Then I tried it again.  It doesn't seem that the log was created which doesn't make any sense.  Even if there were no errors, the log should have been created.  Where is the default location for these things?  I'm using find to track them down so a negative result always leaves me with the feeling that I've mistyped something in my find command (find . -name errorlog.txt).

On the other question, I'd used PSFTP to ftp the zip file to the hosting maching, and unzipped it there.

I'm an idiot.  I hadn't restarted apache so the edited php.ini hadn't been read by php.  I now have something on the screen.  A happy smiling Dolphin...a big honkin "install" button....Hey...here's an idea...I'm going to PUSH the big honkin' "install" button.

Thanks for the help!  We'll see what breaks next....

Hi guys

Firstly thanks Sammie, but I tried this and it didn't work for me. It does work in Safari though no problems at all, so I'd say it appears to be a Web Presence bug (I'm building it on a Mac using FF3), has anyone spoken to/logged a ticket with Boonex about this? Seems quite a critical bug to me - basically the way I see it we just paid for a beta if it doesn't work properly!

Anyone have any news on what else the solution may be, if its not Google Toolbar related? I'm not convinced it would be merely a setting in FF seeing as there's quite a few posts on the same subject in this forum, and I doubt anyone's got a FF installation the same as mine. Also I'm not even going to entertain telling my members to uninstall things to get our site working properly, obviously for professional reasons. I would never release a site with a Firefox bug in it I wrote myself, and I'm not about to start now...lol.

So, can anyone post a link to Web Presence in a working state on *any* FF3 install? I would be grateful so I can compare, and fill me in on what did the trick before I log anything with the system. If I don't see a working link in a day or so, fair enough - I'll just presume it can't be done and try speaking to the support staff with a view to getting a refund for the Web Presence plugin until its been tested in all major browsers.

Any help would be much appreciated people, thank you all in advance.

Removeing the google toolbar has fixed the issue for most everyone. Your issue appears to be different one.

Oh. You wanted a link. http://www.efriendsrock.com. It works on my site. And i run FF3. But if it don't work for you then its still a issue with your browser or something.

You would need to create an account of course to test the web presence.

Cool, thanks Deano I'll join up and check the situ, could even be a server setting I suppose.

Nice for the rapid response, I neeed some sleep, haha!

John

nah, same old problem. I'll ask one of my users, make sure its not a different toolbar, for example web developer, greasemonkey or something like that. I can't really live without those though, arrghhh!!

Thanks - and any more info from anyone thats fixed this anywhere would be much appreciated.

Just one more thing Deano - are you using Firefox 3 for Mac like me or PC? Sorry for the pestering, I'm just tryng to nail it down a bit.

No. I am running the windows version, but i do have a mac. I can run a test with mine.

Ok. Just tested on Mac OSX version 10.4.11 with Firefox Version 3.0.7.

Web Presence worked fine.

Just so you know, web presence is not the only thing that was affected by this google toolbar thing. Other ray modules are as well although not the normal function of them. Thumbnailing videos i had problems with before and a couple of other minor glitches as well. I am still trying to document them all.

At first i thought ray was incompatable with the firefox version of the google toolbar. The new theory is a bug in the firefox version of flash that does not agree with the google toolbar.

The exact cause is still unknown, but there are a few documented cases of similar problems with other flash applications other then ray. So the problem is not just with this software.

Boonex is at least partially aware of this. I made them aware of it. But what they will do is unknown. It's listed in one of the dolphin 6.1.5 update release tickets that has been closed.

My theory is a specific flash function that is not functioning if the google toolbar is installed. It it may be other toolbars could be just as troublesome. I am not a flash developer. Although i will be learning it soon. Perhaps one day i will see if i can narrow down the exact cause.