Videos Stuck in Pending

I have uploaded videos via the module but they stay in the Pending section. I have checked that the cron job is running and it is. I have also tried running it manually. I cannot get the email though. I do have other system generated emails that get sent out to me and others but not the cron job results. Strange...but does anyone know what may be holding them up? I have my max upload and post max at 350M and it accepted all the videos I uploaded. I have 4 videos up there that are around 3mb each.

Not really sure if I am doing something wrong or if there is more I need to do. I have read Zarcon's post about trouble with video processing as well as some others on here but no luck as of yet.

Thanks

Anyone have any ideas? Or some direction? I have read a lot of posts on here regarding this problem but found no real solution.

Thanks.

If you haven't any of 3d party modules for video, create ticket on support page please

You can also check to make sure your RMS settings are A/V enabled and that all the details of that are entered into the admin>flash apps> settings (including the easy-to-ignore check box to enable RMS, thanks to ray for pointing that one out!). I had the endless loading issues and they were shuttled into pending instead of uploaded and that solved it for me.

Unfortunately ggsinc, I am not that lucky for it to be that easy. RMS is installed and working….its checked off to use RMS….video chat and all works.

Check your Crone job again, if your not receiving the e-mail, remove this from the end of the crone line, then you will get the e-mails.

>/dev/null 2>&1 This is what runs the function silent, no mail.


I would make sure your folder permissions are set correctly..

look for the media that has been uploaded here.. flash/modules/video/files/ you should see some files here if folder permissions are set correct.

Each video will have four different files associated with it AFTER encoding has taken place.

• 1.jpg (main snap of video beginning)
• 1.m4v or 1.flv (video)
• 1.mp4 (audio)
• 1._small.jpg (thumbnail)

If your seeing just one file, then your cron is most likely the problem, or ffmpeg is not setup on your server.

Are you getting cron mail?

I am not getting any emails. ffmpeg is setup on the server…there is only one file in the files folder when I upload it so I can see that it's not going much farther than that. Where can I see a valid cron job script for the video processing? The only thing I have seen is the one that you see during install...

mailto=emailaddy@something.com

* * * * * /usr/local/bin/php5 -q /home/sitedir/public_html/periodic/cron.php

Zacron mentioned that the line you get at the install is the one you need to use as the command.

I have my cron setup to run every minute. I see 3 files in there now when I uploaded a new video. I see 2   2. jpg   2_small.jpg. The system is still telling me I have a video not processed. I get emails when new members join, but that's about it.

Not sure why the videos aren't processing. I have tried reinstalling dolphin a few times but to no avail, it is not working. Has to be something  server side....not software (dolphin).

My hosting company is checking this issue right now. I hope they will find the reason for that processing thing.

Problem solved!!

My hosting company moved my site to the correct Dolphin server and my videos are being processed and displayed on the wall.

They also set up my Cron Job and everything is working great now.

Well, thats good…but how does that help me? lol

What's strange…is my video chat button came back in the actions box for profiles who show an online status….and now the videos show up the preview picture on the profile that uploaded the video…but they state video is being processed when you try and click on the video to play. I checked the video section and it's in the pending section…not processed. So…back to sitting around in the pending section again. Any other ideas anyone?

Thanks

The immediate response here lately seems to be to 'submit a support ticket'. All you need to do is search these forums. This question has been answered, ad nauseum, for the last 2 years on this site.

I have seen the many posts…I have followed the instructions…I have RMS running and video chat and all works…just can't seem to nail the video processing….have cron setup and emailing me but doing nothing for video. ffmpeg4 installed but running out of options.

Will keep researching till I get it. Eventually I will.

Ok, have you checked to make sure your RMS is running? Everything you describe tells me it's not. Are you on a VPS or a shared account and if so, with whom?

Sky…I am on a dedicated server. RMS is running as Video chat works fine. I was having a problem with the video chat button disappearing but I could still go to Chat Home and video chat with others just fine. Just not sure why the videos aren't processing. Everything looks right to me but there's always that possibility of my overlooking something.

Back to the drawing board...

Anyone have any ideas? My video chat is working great. All else on the site works fine. I just cannot get the video out of pending into processing and then eventually in the video albums. I have used Webmin on my server to setup the cron job...it is as so

@hourly /usr/bin/php5 -c /opt/lampp/etc/php.ini -q /opt/lampp/htdocs/dolphin/periodic/cron.php

I don't get any errors after I run it manually in my log. It's like it doesn't do anything with it. I checked the location and looked at the actual scripting that's contained in the cron.php file but still no luck.

Thanks

could you post your phpinfo?

does your server actually have ffmpeg installed?

I have setup a VPS server b4 and had to get that on there first..

You have ffmpeg.exe in the /flash/bla bla folder; but on a VPS you would have to have it installed separately too.

does this show up in your phpinfo under your http://www.yoursite.com/administration/host_tools.php

ffmpeg

My server is a dedicated server at my office building. Not a VPS. I host it myself. ffmpeg is installed on it. I am running php 5.3.1 and here is the info you asked for....

As you can see...that's not the issue. My server is all setup and working. I have video chat working flawlessly. My RMS server is dedicated at my building as well and working great. Cron job setup properly. Just no processing of videos. All my folder permissions are setup to be able to write to the folders as well. I even went crazy and chmod -R 777 on the modules folders.

As you stated from another post "I am not getting any emails. ffmpeg is setup on the server…"

If your not getting emails, the cron job is not running.

[EDIT] your site will run and process videos without an RMS server..

Thats cool. I am not getting because I don't have sendmail setup on it. I can get the messages that it sticks in the var/mail folder for root though. It's weird. I cannot figure it out why the videos aren't processing. I even tried changing the cron to point to flash/modules/video/classes/BxDolCronVideo.php file to see if that would do anything. I also ran the cron jobs manually as well but got nothing.

I would check the persmission's on that ffmpeg file........make sure "IT" is 777.  I had two issues last night a cron job issue and the permissions set to 755.......on that file........After correcting the cron job and changing the permissions it worked..........good luck.......

It is 777. Thanks.

Who is your hosting company?

hosting dont matter  its a dedicated server.  if you need a hand with it let me know and ill take a look.

I am hosting it myself on my dedicated server at my office. I have 5mb upload and 16 down....so bandwith and server is not an issue.

 if your getting messages for "root" then you should have one from the processed video, if it is processing.

for my home server that is where mine are set to go as well.

have to ask..lol- your updating the server?

Am I updating the server? What do you mean?  I run updates on it if that's what you asking...as far as the hardware is concerned...no I am not updating it. Its at my place of business and is quite adequate for now. Especially considering I only have 17 members. LOL

As far as messages goes...there are only messages stating email couldnt go through...so I took of the mailto line from the cron jobs so it wont fill up the box.

about the updates.. just trying to help in all aspects.

email is important for figuring out alot of problems..maybe one of the administrators here knows of an error log you could see.

I know you are trying to help. I was just asking what exactly were you referring to. Hopefully it will get resolved one of these days. LOL

Appreciate ya Newt

Boy, I feel your pain Jmonroe.
I've been trying to figure out what's been going on with our videos for days now.
Before the upgrade to 7.06 we had no video upload issues ... now the problem is identical to yours.
Nothing on our server has changed since our upgrade to 7.03 several months ago.
What I don't get is ... why can't a pending video be approved by the admin ???

.

Be patient,

And if on my side I have some anwser for the same proble I have on 3 different site built by boonex dolphin 7.0.6 I let you know!!!

Okay...its been 4 days since your post danro32...patience you received. Now...whats the answer?

The problem was resolved for me today by our server admin. It was in the settings for the cron jobs, something wasn't set up correctly there, but it's finally working now. Shame on Boonex though, 9 hours earlier I paid the required 5.00 dollars to open up a paid for support ticket. I have no idea what I paid 5 bucks for because other than the auto-generated email ...

We have received your enquiry and someone should respond shortly. You may track and
continue the correspondence by following this link:
http://www.boonex.com/h/video-uploads-stuck-in-pending-as-of-7-06-upgrade

... I received exactly NOTHING in a 9 hour period. Not even a question about how to get access to my site.

I had the same problem; videos being stuck in pending.  the ffmpeg and cron jobs were configured correctly.  My hosting provider just restarted Crond for my domain and that did the trick ;-)

I had the same issue with videos stuck in 'pending'. Permission all correct and ffmpeg working fine and RMS setup correctly (A/V chat working fine).

Cron was entered properly and firing off every minute. However emails contained :

===

<font color="red">short_open_tag is Off (must be On!)<b>Warning!</b> Dolphin cannot work without <b>short_open_tag</b>.</font> <br />

Please go to the <br />

<a href="http://www.boonex.com/trac/dolphin/wiki/GenDolTShooter">Dolphin Troubleshooter</a> <br />

==

It seems the cron was only accessing the global php.ini . I have a separate php.ini (similar to shared hosting environments), which contains the proper setting for 'short_open_tag'.

SOLUTION: edit the crontab to include the -c (or --php-ini) /path/to/the/new/php.ini, Example:

==

MAILTO=someemail@address.com

* * * * * cd /home/web/domain/public_html/periodic; /usr/bin/php -q -c /home/web/domain/php.ini cron.php

==

The actual filepath is Admin/modules/flash apps/settings.....  (this confused me for a minute).

I am having this same problem...    My RMS was NOT checked, so I clicked the check box, unfortunately I got a red screen with an error that says "Cannot Connect To RMS".

Mine was 755 too...  I am having the same problem..  Arvixe Servers.

My video is still stuck in processing!  Do I need to cancel the video and re-load it?

Also, I have NO idea what so ever where the "Cronjob" stuff is, what it is or how to change it...  (just encase you suggest) - don't be vague.

thanks in advance.

try this: go into the periodic folder on your website, and change the name of the .htaccess file to htaccess.txt.

Then go to: your-domain.com/periodic/cron.php

This will manually run the cron job. If your videos process after this is done, then you will need to contact your hosting company on where and how to add cron jobs in your cpanel. the typical cron command is every minute - /usr/local/bin/php -q /home/user/public_html/periodic/cron.php

(item in blue would be replaced with your account name)

This is the command I am getting in my host tools..

sh: crontab: command not found

I have the exact same thing in mine, but my cron is working perfectly

 Kevin, in your cPanel towards the bottom. That is where you will find the "cron" icon, your cron job is set to run.

This is your cron job command right now, 

/usr/local/bin/php -q /home/******man/public_html/*****.com/periodic/cron.php

and is set properly.

Also with your host Arvixe, your on shared hosting; they will supply you with RMS IP and ports, contact them.

http://www.boonex.com/mscott is the community liaison for them here..