Ticketing System Mod Support (Modzzz)

This is the support forum for the Ticketing System mod.

Version 2.0.1 released. (see patches/version_2.0.1 folder)

Updates made to the ticket menu for access restriction.

Version 2.0.2 released. (see patches/version_2.0.2 folder)

Added individual entries for Submitting Ticket in the Top and Bottom menu.

Version 2.0.3 released. (see patches/version_2.0.3 folder)

Several improvements have been made.

Hello Modzzz,

I have a lot of problems with this mod.

1. The links are not clickable in email notifications.

Hello,

Our staff has just replied to your ticket Question à propos des vidéos.
You can view the ticket here:
http://www.twoforlife.com/m/ticket/clientview/7DE-Z97-5322

2. Following the link in this email, I found out the ticket, but admin can not find it anywhere he disappeared suddenly for no apparent reason.

3. "Forgot tracking ID?" is not working, it produces this message: Failed to send Ticket details to Email yvan.cerf********@gmail.com. Please try again and sends the following email to the correct address.

Hello,

This email contains a list of support tickets submitted with your email address. Number of support tickets found:

Your Open Tickets:
None found

Your On-Hold Tickets:
None found

Your Resolved Tickets:
None found

I think it's for the same reason that the admin can not find the ticket anywhere as specified in Item 2.

4. When the customer answers the admin, they are redirected to the response of the admin, but did not see what he just posted, the customer asks or is the answer he just posted. it should be redirected to /m/ticket /clientview/7DE-Z97-5322

I'll let you check it before continuing ...

I will transfer errors generated via your private email.

Ok, thank you for patch 2.0.4

It is much better now there are some problems.
1. When someone changes' assigned Ticket "= Unassigned in" progession tracker that gives "Assigned to by bagheera" which is not very clear.
2. When someone changes' assigned Ticket "= missing an admin, we are two and it still offers the same. All options are "yes" for both
3. When a ticket is locked, this message appears "This ticket is Locked. Client can not reply or re-open it" but the client can answer yet.
4. I saw there a block of your module on page account when a member has submitted a ticket, nothing appears on the account page.
5. Now, frogot ID tracking affiche Successfully sent your Ticket details to Email yvan.cerfon****@gmail.com but the email received is this:
Hello,

This email contains a list of support tickets submitted with your email address. Number of support tickets found:

Your Open Tickets:
None found

Your On-Hold Tickets:
None found

Your Resolved Tickets:
None found

Yet this email address out a ticket "Resolved".

6. There are also possibilities of 5 status, should not there be 5 possibilities in the mall too?

2. When someone changes' assigned Ticket "= missing an admin, we are two and it still offers the same. All options are "yes" for both

RESPONSE : Please reword this. I do not understand what you are saying.

6. There are also possibilities of 5 status, should not there be 5 possibilities in the mall too?

RESPONSE : "Open Tickets" possibility covers "open","replied" and "waiting" statuses. I have renamed it to "Active Tickets" for better clarity.

2. I have two members of staff admin, so with equal rights.

If a ticket is assigned to Baloo Baloo can not assign it to Bagheera and vice versa.
This should not be the case?

6. Ok, I understand.

I understand the usefulness of this feature.

Can we add Staff Position?

Can we add Staff Position?

RESPONSE : Login to your Admin, go to Builders => Predefined Values and look for "TicketStaffType"

ok, that's good news :-)

7. Last Replier: is not updated, it is the first that is displayed all the time

Version 2.0.4 released. (see patches/version_2.0.4 folder)

Usability has been greatly increased with this update. Quite a few reported issues were resolved.

An issue with a warning message displayed when viewing a client ticket is resolved. The following file is updated :

modules\modzzz\ticket\classes\BxTicketModule.php

Support Ticket Module - This is now compatible with Dolphin 7.2 . For those upgrading from Dolphin 7.1, please check the upgrade folder for instructions.

Captcha has been added to Ticket submission (except for admins). The following file is updated :

modules\modzzz\ticket\classes\BxTicketFormAdd.php

I just purchased this ticket system and I dont understand how the USER gets to THEIR tickets???

They can SEND a ticket (Under help) but I dont see how they can SEE their tickets?  They DONT have a TICKET menu option like the Admin has.  Why not?  That was a little confusing to say the least.

I found it in Account at the bottom.  This system is a little confusing, but I think I have it now.

Michael

Hello.

About five days ago i asked why my daily tips is not changing from day to day. You indicated this was due to dolphin cron job must be set up correctly. You were right. However this has now been fixed and still no roll over. Please advise what next to check? Cheers!

Please note that the cron job runs once nightly. How long since you have fixed the cron configuration? Please answer in FAQ module support forum since this issue is not related to the Ticketing module

Updates have been made to the submit form and to the Tickets block on the Account page. Re-upload the module files.

Hi,

I have a question:

A member submitted a ticket, but he cannot find the ticket record in the ticket block of his account page.

@1265116616 - Is the member an Administrator or regular member ?

Hi modzzz, some questions and problems concerning the support tickets mod, which I would like to be the 'center' of all clients requests.

1. calendar view, key issue

2. empty ticket box in client account (client is not admin)

3. reply is not written to the tracker

4. last replier is not added in the last replier tab

5. notes to the ticket, key issue

6. empty side *waiting client reply*

In the meantime You know my account and setup as You helped me out of troubles, may be I messed with the support ticket sttings?

images enclosed

thx for tips and help

peter

update:

1. SOLVED  (adding 2 lang key's) - calendar view, key issue

2. empty ticket box in client account (client is not admin)

3. reply is not written to the tracker

4. last replier is not added in the last replier tab

5. notes to the ticket, key issue - I added the key _modzzz_ticket_staff_support_staff --> No Result, still not shown

6. empty side *waiting client reply*