hello, can anyone tell me if there is a certain trick i'm missing?
after someone purchases in my store, i have no idea what they bought. it only says in the paypal payment. item description: "payment to admin:, and item "6"
i tried searching for this in the cart history for the admin and for members and it says "empty"
i looked in processed orders, and pending and there is nothing there.
people are able to buy but the information is not being stored anywhere, so i do not know how to locate it.
any help is appreciated.
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thanks for the reply.
everything is in order.
active
live
direct
SSL
but its still not showing items purchased. i get the notification from paypal but i do not see it in the payment admin
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thanks for the reply.
everything is in order.
active
live
direct
SSL
but its still not showing items purchased. i get the notification from paypal but i do not see it in the payment admin
Try to setup IPN mode.
Sometimes paypal delays payments, and in direct mode such transactions can not be completed. IPN mode should work better, because it will send notifications in the background, even when transaction is delayed for several days, like in a case of eCheck. But you need to make sure that you enter correct IPN notification URL in paypal settings.
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thanks for the reply.
everything is in order.
active
live
direct
SSL
but its still not showing items purchased. i get the notification from paypal but i do not see it in the payment admin
Try to setup IPN mode.
Sometimes paypal delays payments, and in direct mode such transactions can not be completed. IPN mode should work better, because it will send notifications in the background, even when transaction is delayed for several days, like in a case of eCheck. But you need to make sure that you enter correct IPN notification URL in paypal settings.
thank you. is that something i can easily do? or does it take more skill? lol i am inexperienced with altering things.
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thanks for the reply.
everything is in order.
active
live
direct
SSL
but its still not showing items purchased. i get the notification from paypal but i do not see it in the payment admin
Try to setup IPN mode.
Sometimes paypal delays payments, and in direct mode such transactions can not be completed. IPN mode should work better, because it will send notifications in the background, even when transaction is delayed for several days, like in a case of eCheck. But you need to make sure that you enter correct IPN notification URL in paypal settings.
thank you. is that something i can easily do? or does it take more skill? lol i am inexperienced with altering things.
it should be easy, just follow instruction here: http://www.boonex.com/unity/blog/entry/Payments_in_Dolphin
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i changed it to the IPN settings and so far it's still not working. it doesn't show in my pending or processed payments. i have no idea what people are ordering cause all the payments says is payment to admin with an insignificant number. i have to email each person to find out in the meantime. is there another trick or am i still missing something? |
i changed it to the IPN settings and so far it's still not working. it doesn't show in my pending or processed payments. i have no idea what people are ordering cause all the payments says is payment to admin with an insignificant number. i have to email each person to find out in the meantime. is there another trick or am i still missing something?
Have you entered IPN callback url in paypal settings ?
Rules → http://www.boonex.com/terms |
i changed it to the IPN settings and so far it's still not working. it doesn't show in my pending or processed payments. i have no idea what people are ordering cause all the payments says is payment to admin with an insignificant number. i have to email each person to find out in the meantime. is there another trick or am i still missing something?
Have you entered IPN callback url in paypal settings ?
yes and it appears to be working fine at paypal but its just not showing up in my payment administration. it's like it doesnt exist. i even tried looking in members carts and the site carts history to see if i could find another way but nothing is there either.
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i changed it to the IPN settings and so far it's still not working. it doesn't show in my pending or processed payments. i have no idea what people are ordering cause all the payments says is payment to admin with an insignificant number. i have to email each person to find out in the meantime. is there another trick or am i still missing something?
Have you entered IPN callback url in paypal settings ?
yes and it appears to be working fine at paypal but its just not showing up in my payment administration. it's like it doesnt exist. i even tried looking in members carts and the site carts history to see if i could find another way but nothing is there either.
Can you provide access to your site via PM to check the problem ? (ftp, dolphin admin and phpMyAdmin access)
Rules → http://www.boonex.com/terms |
i changed it to the IPN settings and so far it's still not working. it doesn't show in my pending or processed payments. i have no idea what people are ordering cause all the payments says is payment to admin with an insignificant number. i have to email each person to find out in the meantime. is there another trick or am i still missing something?
Have you entered IPN callback url in paypal settings ?
yes and it appears to be working fine at paypal but its just not showing up in my payment administration. it's like it doesnt exist. i even tried looking in members carts and the site carts history to see if i could find another way but nothing is there either.
Can you provide access to your site via PM to check the problem ? (ftp, dolphin admin and phpMyAdmin access)
thank you! i sent info to your PM
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Please apply the following fix and check if the problem solved:
http://www.boonex.com/trac/dolphin/changeset/13716
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Hi guys, I have the same problem. Just curious if you have solved it.
I was trying to look at that fix, that AlexT provided, but I am not sure how and what should I do with it, since I am pretty new in this field. Anyway, the problem is that when I tested my site and made four actual payments, nothing changes. When I log in as a regular member and purchase membership level through PayPal it works fine. I verify the payment and PayPal redirects me to my site. However when I check my membership status which I have purchased, nothing changed, however I get an email from PayPal with verification that payment was received. Anyway after I log in as an administrator and process payment. Users membership level is updated. Is there a way of doing it automatically instead of manually?
Another thing is chart, when I go to my shopping chart I can still see the membership level ready for purchase even after the purchase is completed. Also there is no information of purchase history or payments. And it doesn't display any info about processed or pending payments. And another strange thing is that user has an option for settings same as in admin panel for PayPal and 2Checkout, this is very strange. I do not think there is a need for every user to have this option available unless I am not aware of other reasons.
I am thinking maybe it has something to do with additional modules I have installed, such as Membership vouchers and affiliates.
Please answer me asap, because my website is ready to go and this is just the one but, that stops me.
Thank you.
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@cmantas
It looks like you have enable PayPal IPN mode but didn't configure it properly.
Here is some help on how to configure it:
http://www.boonex.com/trac/dolphin/wiki/DolPaymentMod
http://www.boonex.com/forums/topic/HOW-TO-Store-Payment-Setup.htm
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Also the fix is not needed if you have version 7.0.1 or newer. Rules → http://www.boonex.com/terms |
@AlexT
Hi, I am using Dolphin 7.0.9. I have submitted support ticket, but now replies in two days. Could you please have a look at that?
I have followed the rules and configured my PayPal account correctly I presume.
Please refer to additional info in the copy of my support ticket below. Also I have attached two photos from admin panel just to illustrate my PayPal configuration and problems.
Copy of support ticket:
Hello,
I have a big issue with payments in my web site.
I have made three actual payments to PayPal to check if everything works fine before my site goes live. Unfortunately it doesn't. I have installed Mambership voucher module. Created a code for 99 percent discount, registered as new member, applied 99 percent discount and clicked to purchase Silver membership level for 30 days.I have loged in to my PayPal account made a payment and I was redirected back to my web site. Everything seems fine so far. My membership status hasn't changed, so checked admin panel and found that there are some pending transactions listed (as you can see in the picture. Is it possible to do that automatically so I wouldn't have to connect to admin panel and check transactions everytime someone makes a payment? It would be more convenient for users and myself?
I have processed the payment in admin panel and it seems fine, user's membership level was changed from Standard to Silver.
However when I log in to my website as a user and click on Payments link (please see pictures attached), it doesn't display any history of payments and any of sub categories (Processed, Pending). And when I click on Settings the same screen comes up as in admin panel for setting up payments with PayPal. I am not if this is how it supposed to be, but looks rather unusual for me.
When I cilck on Chart, it shows the same item (Silver Membership for 30 days with 99 percent discount) which I have just purchased. It doesn't look good, because voucher code might be used only for one membership and some confusion might occur. I believe this item should be removed from shopping chart after sucessful transaction is completed. And again when I click on Chart History, it doesn't show any history info in there.
I am not sure if this is relevan for these errors, but have installed some third party modules, I have purchased from your Market. Membership Vouchers, Affiliate (by AQB) and Membership Badges.
And anther question is it possible to set up a recurring payments for my users, so they wouldn't be bothered with reminders every month?
Another issue is that from admin panel when I go to Orca Forum module, I het this error and it doesn't work:
Warning: XSLTProcessor::transformToXml() [xsltprocessor.transformtoxml]: runtime error: file /home/kissinlo/public_html/modules/boonex/forum/layout/base_en/xsl/recent_topics.xsl line 14 element call-template in /home/kissinlo/public_html/modules/boonex/forum/classes/en/BxXslTransform.php on line 88
Warning: XSLTProcessor::transformToXml() [xsltprocessor.transformtoxml]: The called template 'box' was not found. in /home/kissinlo/public_html/modules/boonex/forum/classes/en/BxXslTransform.php on line 88
Thank you for your attention.
Kind Reagrds,
Mantas
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Have you set "Data return url" in your paypal configuration settings for IPN on www.paypal.com website ?
If yes, then:
Please remove 3rd-patrty mods along with its modifications and test it again.
If the problem goes away - then it is a problem of some of 3rd-party mods, ask mods authors to fix it for you.
If the problem remains - post in the ticket access info to your site (ftp, dolphin admin and phpMyAdmin accesses) and readonly access to your paypal or at least screens of IPN configuration settings in your paypal account in www.paypal.com website.
Regarding forums:
Most probably you have upgraded version, so the possible solution is here - http://www.boonex.com/forums/topic/Common-problems-during-upgrade-from-7-0-7-to-7-0-8.htm
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@AlexT
thanks for your reply, yep it is a problem with 3rd party mods. I have contacted developers and hopefully they will solve it. ANother problem is with membership levels, I have just noticed that when you have two membership types for example membership 1 and membership 2. If you purchase membership 1 then after that even if you decide to purchase membership 2 which is more expensive user still keeps membership 1 and it doesn't change to membership 2. Is it possible to change that?
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Memberships are queued. If user already has "membership 1" and purchase "membership 2", then it is queued and will start after "membership 1" ends.
@AlexT
thanks for your reply, yep it is a problem with 3rd party mods. I have contacted developers and hopefully they will solve it. ANother problem is with membership levels, I have just noticed that when you have two membership types for example membership 1 and membership 2. If you purchase membership 1 then after that even if you decide to purchase membership 2 which is more expensive user still keeps membership 1 and it doesn't change to membership 2. Is it possible to change that?
Rules → http://www.boonex.com/terms |
We have 7.0.9, we set up paypal and all was well for a few days. Payments were processing and memberships were updating fine.
Then the trouble started, random purchases were not posting back to our site, memberships were not upgraded, and no email confirming payment was recieved. These were not on consecutive transactions, seemed to be intermittent.
Today, no transactions will go through properly. Paypal shows the ipn is sucessfully sent which means they are recieving a response from our server confirming receipt of that but that's as far as it goes. We do have 3 showing in pending orders, but there is no order id associated with them.
We didn't install any new modules or 3rd party software when this started. We did install Chat Summary Yesterday, but that was after this trouble started with paypal.
Please help,
Bill and Deb
Bill and Deb |
