 I just bought the annual license for Ray A/V chat. I love the chat as do my vistors. However after installing the ad-free chat widget, I get the error message I am using the wrong license number, and it will not let me register it. Please help my site is down until I can get this fixed.
Thank you, Roy |
Update....I found that I had to actually delete the install directory to get the license to take. The problem now is that I can not use the Chat Admin. I get an error that says this widget is not registered and can not use the cahtr admin.
Thank you, Roy |
What do I need to do to get support? Before I paid money the system worked great. Now that I have paid I have less then before I paid. Please, point me in the right direction.
Signed, Roy |
i would contact somebody from boonex unoboonex or antonlv or one of those guys listed as being part of the development team. so you had ray free, and wanted to have adfree? you are still running dolphin and orca free? it is my understanding that you have to drop the installation altogether and reinstall. also see if you can check with mrpowless on how to drop the file that has the old information where you registered your ray widgets the first time. those license numbers should be in the dbase somewhere, i would think. later, When a GIG is not enough --> Terabyte Dolphin Technical Support - Server Management and Support |
Does it show up as licensed in the Admin > modules > ray suite ..... if nor re-register it. |
Check the Ray FAQ, I think there is information in there how to upgrade (essentially reinstall some elements) from Free to Ad Free. You have to download the Ad Free version of Ray and then upload certain files to overwrite the Free ones. |
