tl:dr: Do not make a thread here. It will be removed. Please open a chat or email team@boonex.com with the details, and it will be looked into. More information below.
When the dispute system first started, the idea was to have them out in the open to add more pressure to vendors to resolve them. As for how effective that is, I'm not sure, but I do know it's difficult to handle disputes over the forums, especially when personal information is needed. So disputes have been handled almost entirely over mail for the last few years to make things easier on everyone.
So from today onward, this forum is being unceremoniously retired. Save for any active disputes, all threads are hidden except for this one. New threads will be removed as seen and the author contacted. Please use the new contact method instead if you have an issue with another member or vendor.