Question for Boonex Moderators

I have a clarification question for acceptable use of the Boonex forums. I have just had a truly horrible and absolutely shocking experience with a hosting services provider who was formerly on the list of Boonex hosting partners and currently continues to advertise itself as a Boonex Dolphin expert hosting service. This company double-billed my account for my hosting service, and when I asked them about correcting their error and refunding the excess amount billed to my credit card on their error, not only did they refuse to do so, they deactivated my hosting account. This is service that only sells one-year prepaid in advance hosting packages, so we are talking about $600 here.

Their boldness in such blatant theft of $600 is not only appalling, it suggests to me that this company likely has done this before with other Dolphin users. I am in process of filing complaints with governmental consumer agencies and local law enforcement office in the community they are located in. I would like to warn other Boonex community members and encourage others to report similar experiences if they have had them to the appropriate agencies. Is it permissible for me to do this and name the hosting company here on the Boonex forums?

Thank you.

We would prefer that you do not post information regarding hosting companies that you are currently in 'legal dispute' with.

Besides affiliations/advertising, BoonEx has no other involvement with outside hosting companies. I am sure.. wait.. positive that you are not the only one who has ran into issues with hosting companies. This is an unfortunate situation that can honestly happen with any business. I can understand your frustrations for sure, but this is something that you will need to sort between yourself and the 3rd party company. If you want to send me an PM with the company name, I can keep it and track whether the company continues to receive complaints that may need to brought to BoonEx's attention.

If you want to name who it is go for it.  There is nothing stopping you from doing so.  I for one would want to know and I am sure others would to. 

People have posted complaints about hosting companies before, and named them, including one that is listed by Boonex as a recommended host.  As for the "Official" policy; I have no idea.

There is no 'official' policy that I am aware of. My was request was just a 'preferred' one since the individual noted that they were contacting local law enforcement, consumer agencies, and possibly pressing legal actions. If they post the company here, then so be it.

You really should wait until it has reached a conclusion; you are still in the middle of it.