Please Help: SMTP Settings in DRC2

Hi Friends,

All Dolphin notification emails are going to Spam folder. Kindly advice how do we configure SMTP for Dolphin site? I am using the same domain email address. Any of you are facing this problem?

Thanks in advance,

Regards,
Tom

Any help friends?

Dolphin uses PHP functions for email. There are not SMTP settings that you can configure. Sometimes, depending on the content of your emails, your email software (such as Outlook) will put them in "Junk Mail". If you use Outlook, just right click one of the emails that was sent to you from the site and, click Junk Mail, then click "Add sender's domain to Safe List".

That will stop any other site emails from going to your junk folder and to your inbox instead.

Chris

the whole set of mail templates have spam-like consistencies, and that is why they are going in your junk mail. You will need to rewrite the mail templates so that they are not standardized and spam-like. About two months ago, all mail hop and mail servers implemented a new filtering robot, and what this done to many sites, that use automated email templates is started placing the IP on the RBL and blacklist because of the content format of the mails that were being transported. likewise, outlook or mozilla thunderbird have also implemented those same filtering techniques, if your mail is making it to your spam folder, then at least its getting that far, and you can train your mail client that the emails are not spam.

Regards,

DosDawg

Thanks a lot for your replies.

I have already added the email in my safe list and its not going to Spam folder that's well and good. But I was referring about the new users even the user confirmation is going to Spam :( Like you both said it might be because I haven't changed the email templates. Let me try in that way :-)

Thanks once again friends :-)

Cheers,

Tom

Unfortunately still mails are going to spam for new email accounts (yahoo, gmail) even after I changed the email templates. I think if they are using php mail() those mails are not authenticated and all mail providers are marking these kind of mails as Spam. This is really frustrating:(

There is no "authenticated" feature available for outgoing emails unless the user specifically whitelists the domain in their email client. Even if you change the email templates it's not going to make a difference since your domain name is the most likely culprit for getting flagged, especially if the reply-to and email domain origin are different or if the domain name was just recently registered.

Best bet: Put a message on the post-signup page to inform new members that the email being sent may end up in their spam folder. You can even add specific instructions on how to do that depending on their email host (gmail/yahoo/etc).

Good luck...