Notify Letters Appear to Be Stuck

I have used the Notify Letters feature for quite some time with no problems.

However, today, it seems that my "letters" are stuck.

How can I troublshoot this. BTW, I am using Arvixe and they moved me to a new hosting server.

Thanks!

Peer

Are you using SMTP mailer? When Arvixe moved you to new server, did your shared or dedicated IP change? In cpanel, are your DNS entries (A and CNAME) correct? I just completed an upgrade at Arvixe and a server change. When I get home from work, I will try to duplicate your issue so give me as much info as you can. Are you PersonalClass, BusinessClass, VPS or Dedicated? What server name?

Also make sure you set up your cron job again in the new cpanel on the new server.

It looks like the cron job is correct.

It looks like the DNS entries are correct.

I appreciate your help on this ASAP...

Peer

I would definitely recheck the cron job again. A test that you can use is to upload a video (not from YouTube) and see if it processes correctly and can be viewed.

This is my cron job

cd /home/pplaut/public_html/periodic; /usr/bin/php -q cron.php

Site is hosted on arvixe.com

set to run every five minutes

P.

 Did you try uploading a video to see if it processed correctly?

If it doesn't, try setting your cron command to look like this instead:

/usr/bin/php -q /home/pplaut/public_html/periodic/cron.php

Also, are you receiving any emails regarding your cron jobs?

Last night Arvixe Support made the following change

/usr/bin/php -q /home/pplaut/public_html/periodic/cron.php

This appears to match your suggestion.

I have video uploads disabled.

Should I re-enable for some reason?

Thanks!

Peer

 You don't have to re-enable them if you don't want to. I was just suggesting a way that you could test to make sure your cron job was setup correctly.

From Arvixe support.

On Thu, Dec 20, 2012 at 12:04 PM, Arvixe Support <support@arvixe.com> wrote:

Hello,

I tried executing the cron job from the back end and it is working fine. I also checks the logs and it is working fine please check the logs given below.
======================================================================================================
Dec 20 08:05:36 newt /usr/sbin/crond[5102]: (pplaut) CMD (/usr/bin/php -q /home/pplaut/public_html/periodic/cron.php)
Dec 20 08:10:36 newt /usr/sbin/crond[26744]: (pplaut) CMD (/usr/bin/php -q /home/pplaut/public_html/periodic/cron.php)
Dec 20 08:15:36 newt /usr/sbin/crond[12683]: (pplaut) CMD (/usr/bin/php -q /home/pplaut/public_html/periodic/cron.php)
Dec 20 08:20:36 newt /usr/sbin/crond[2325]: (pplaut) CMD (/usr/bin/php -q /home/pplaut/public_html/periodic/cron.php)
Dec 20 08:25:36 newt /usr/sbin/crond[20566]: (pplaut) CMD (/usr/bin/php -q /home/pplaut/public_html/periodic/cron.php)
Dec 20 08:30:36 newt /usr/sbin/crond[6582]: (pplaut) CMD (/usr/bin/php -q /home/pplaut/public_html/periodic/cron.php)
Dec 20 08:35:36 newt /usr/sbin/crond[24696]: (pplaut) CMD (/usr/bin/php -q /home/pplaut/public_html/periodic/cron.php)
======================================================================================================
Please check it and let us know if the problem persists, please provide us the exact url and steps to recreate the error.

Also, I am not receiving any emails regarding cron jobs...

P.

So did your emails get sent? When you go to the mass mailer, do you see the emails in queue (at the top in red)?

They are at the top, but not in red. See attachment.

I have deleted the queue and re-queued twice in the past 24 hours..

Thanks for your help.

P.

Ok. So next, try running the cron job manually by following the steps below:

How to run a Cron Job Manually:

There is a way to manually execute the cron job also, by renaming the .htaccess file located in the /periodic folder to something like .htaccess.old.

You can then manually run the cron job by physically typing in the location in your browsers address bar. Example: www.mysite.com/periodic/cron.php

- You will want to make sure you have cleared the /cache (except for .htaccess) and /public_cache directories.
- When you navigate to your www.mysite.com/periodic/cron.php, you WILL GET A BLANK PAGE. This is normal. If you see that this page loads instantly, try clearing the cache as explained above and try again. The page SHOULD load for at least a couple of seconds.

** Before manually running your cron job, please verify that your cron job settings are correct. Also, if you have renamed your .htaccess file during this process, make sure you rename it BACK.

If this works, your cron job is not setup correctly. Also note that the number of queued emails (395 according to screenshot) will NOT automatically change to 0. It takes time to send them all. I think it sends 20 at a time. So you can refresh the page periodically once you have ran your cron job manually and see if the number changes. 

Interesting Update-

I found the following message in my spam folder... :O

   
                    <div style="text-align:center;">Database connect failed</div>
</div>
<br />
< b>Fatal error</b>: Call to a member function getParam() on a non-object in <b>/home/pplaut/public_html/inc/db.inc.php</b> on line <b>83</b><br />

See attached.

Any ideas?

Thanks!

Peer

Database Connect Failed usually always means the database server is over loaded. Happens quite often on shared hosting because they do not allocate enough connections.

So, this has nothing to do with my cron job failing...?

 Of course it could. If Dolphin cannot communicate with the database, more than just the cron jobs could be affected.

I received an email from Arvixe that I could migrate my email accounts to google gmail.

Which I did.

Is this what messed up my cron job?

P.