I've got ONE profile I cannot edit their password!

A member contacted me that he could not login, I figured, no big deal. I changed it to a generic password, and told him to login with it. He tried, and couldn't. So I tried to login as him, and could not as well. I have no problems at all editing passwords for other members, I've even done so today with a couple test profiles I have. I have tried EVERYTHING. I've edited his profile as admin, I've logged in as him using Deanos tools and changed it, but nothing is working! The problem is limited to JUST this one profile! I changed all his details, and STILL cannot login as him. Has anyone else had this problem? I don't even know what the hell to do at this point, I hate to tell him to create a new profile, but it's looking like I might have to.

Has anyone got any ideas what could be causing this with just ONE profile?

ps. Each time I edit the password, I get that prompt that the profile was edited successfully, so It seems to be changing it.

1) Is the member banned or suspended?

2) Do you have any mods installed that block certain member id's or email addresses.

3) Did the user change the email address or nickname. If so, check to make sure valid characters are used and no space exists at the beginning or end of the nickname. Should not have happened, but in case of a malfunction of some kind, it will not hurt to verify it.

4) Is their role properly set in the database. Should be 1 for members, 3 for admin.

5) Is their membership a valid membership level such as Standard.

Dolphin allows you to logon with either the user id number or email address as well. So if the nickname is the issue, try logging in with the members ID or their email and see if either of those are successful.

That's just it, I changed EVERY detail in his account, and STILL couldn't get it to work. The only mod I had installed which MIGHT cause a problem was the "join by country" mod, but I uninstalled it, still the same thing. I changed his zip and email (which was a .de email address), nothing. No special characters in his email or username. He DID say that when he tried to have a new one sent, the temp password had characters in it, is that normal?

So basically, I changed EVERY detail, and it still won't work.

Passwords can contain a number of different characters and numbers.

Did you try to login using the members ID or email instead of the nickname?

 I thought you could only login with the username, I didn't try the others. I did notice in the database in his profile under "salt" (what is that even for?), it has special characters. Is that something that could be causing it?

The salt is part of the password process. It should change when the password is changed. Every members database entry has one and many of them will have special characters. It part of the encryption process. Not likely to be the cause.

And yes. Dolphin allows for 3 methods of login.

Nickname, ID and Email.

I've tried all methods to login, nothing. I've studied his profile along with other profiles (male) in the database, and don't see anything that would cause any conflict anywhere. I changed his email address to one of mine, requested a new password, and the new password didn't work either.

I hate to tell him to create another profile, as he owns a social site in the same niche as mine, and don't want him thinking HIS site is better than mine lol.

In the past I've had other members say they couldn't login, or the new password wouldn't work, but I just wrote it off as flakey people not knowing what they're doing.

I don't know what else I can do,

Well, whatever it was, was fixed by me changing his ID number in the database. What the hell could cause just the ID field to conflict with anything?

One thing I did notice that could could confuse members is when they request their password, the email they receive shows their user ID:

Your member ID: 1972

They see their username, ID, and password, that's too much for the average person, or at least my members, who are mostly 35 yrs old and up, and like things simple. I'm going to remove the line that displays their ID, they don't really need to know that.

Thanks for your help Deano, I appreciate it immensely.

Hey, I take offence to that. I am 48 and i don't have a problem with it. It really has nothing to do with age.

Just kidding, but seriously, the age crack did make be feel old.

Same thing happened to me. I've been trying to get back an account for a member for the last 4 days. Nothing worked. Word for word, tried everything that was mentioned here. Thanks to this thread I've finally managed to change the users ID and the profile is accessible, BUT

BUT the new ID means all the spy data, photo data and whatnot are not connected to the profile. So even if the user can finally log in, she won't find any stuff she uploaded, posted, shared etc, on her profile, neither the likes, comments and etc from the others. It's a solution but member gets a blank profile, really.

And yes, I'm slowly reapplying the new ID for the member in the database but this is a nightmare already. Besides, if this happened once, it can happen hundred times in the future. How come this happens? I even tried changing back to the old ID and the member couldn't login again - so to all practical purposes, a member ID becomes an inaccessible black hole - why???

By the way, this happened on 7.0.X - is there by any chance a fix or known solution yet or do the admins here know about it, at least?

this might help, it lets you login as any member from the admin area, http://www.boonex.com/m/Spy_Admin