This is from the Computerworld Shark Tank blog.
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It's back in the days before remote-control support is widely used, and this help-desk pilot fish gets a call that's going to require some long-distance diagnostics.
Fish: "Let's start at the beginning and see where the breakdown is. I need for you to enter exactly what I tell you."
User: "OK."
Fish: "Go to the main menu." Silence. "Are you at the main menu?"
User: "Uh-huh."
Fish: "Select option A and press Enter."
User: Click, click, click, click, click, click, click, click, click, click, click, click...
Fish: "Wait! Stop! Where are you now?"
User: "I don't know."
Fish: "What's on the screen?"
User: "Well, it doesn't look like it usually does, and if I go to--" Click, click, click, click, click, click...
Fish: "Stop! Let's start from the beginning. Main menu...option A...Enter."
User: Click, click, click, click, click, click, click, click, click, click, click, click...
Fish: "Wait! I need you to only select the options I indicate."
User: "But I did!"
Fish: "Then why do I keep hearing 30 keystrokes when there should be three?" Silence. "Are you there?"
User: "Yes."
Fish: "Let's try again. Main menu...option A...Enter."
User: Click, click, click, click, click, click, click, click, click, click, click, click...
Fish: "Waitwaitwait please wait." Silence. "OK. I'm sorry, but I will be unable to help you if anything is selected other than what I indicate. Perhaps someone else in your office might walk through this for you?"
User: "OK...I'll do it right..."
