I know You Can Help

Hello everybody, i have a problem with my page and all i need is a help. http://www.flirt2us.com/

its just starting to grow as i have 10-12 chatters daily but right now  my db is not properly fixed. files are jam. i upgraded to reseller hosting few days ago and now i observed the unexected in my page. site shut down because it's causing slowness in their server. is this possible of something u never experience in shared hosting and your files and members didnt increase after upgrade? am using the free version of dolphin and i need a friend to help me  with my site. please help. my email is support@flirt2us.com hope to hear from u soon.

someone should help me please

You really need VPS or a dedicated server to run Dolphin without (m)any problems - you should also administer the recommended server settings too for optimum performance on your particular set-up.

 Thats not exactly true. I currently run ALL of my Dolphin sites on a Shared Hosting plan. Now, I will say that some of these $2 or $5 a month shared hosting packages will not cut it.

Dolphin can be a beast and in order to handle it, you need to choose wisely when purchasing hosting. remember, you get what you pay for. Point is, Dedicated or VPS is not the only way to go.

i am sure if it get to the point of dedicated server that will make me pay more than 100 per month, then it will be at the verge of changing the script. i used shared hosting and i had no problem. maybe iw as being stupid and i changed to reseller why is there problem in reseller now?

something i never had in shared hosting with same files and traffic. anyhow please if anyone can help. i will be glad. this is what they sent to me

Your account was suspended temporary because it caused an overload on the server:

PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
23156 flirtfir 16 0 232m 22m 8420 R 10.9 0.1 0:00.63 lsphp5:/home/flirtfir/public_html/flash/XML.php
774 flirtfir 16 0 232m 22m 8420 R 9.4 0.1 0:04.28 lsphp5:/home/flirtfir/public_html/flash/XML.php
23037 flirtfir 15 0 228m 18m 8420 S 9.4 0.1 0:00.55 lsphp5
23174 flirtfir 16 0 230m 20m 8436 R 9.4 0.1 0:00.33 lsphp5:/home/flirtfir/public_html/flash/XML.php
........................
917 flirtfir 16 0 228m 18m 8516 R 1.6 0.1 0:04.36 lsphp5:/home/flirtfir/public_html/flash/XML.php
783 flirtfir 15 0 228m 18m 8584 S 0.0 0.1 0:04.52 lsphp5
......................
23021 flirtfir 15 0 228m 18m 8488 S 0.0 0.1 0:00.45 lsphp5
23231 flirtfir 16 0 228m 18m 8408 R 0.0 0.1 0:00.39 lsphp5:/home/flirtfir/public_html/flash/XML.php

The account should be active now. The overload which was caused from this website caused performance issues for all the accounts on the machine. This forced us to temporary suspend it to stabilize the server. It seems that the huge number of processes was caused from temporary crawlers access peak. 

In order to prevent the same issue from reappearing you should add to your robots.txt file limited for the browsers to access the website only a few times each month:

http://www.robotstxt.org/

Additionally review the website coding and ensure that it is as optimized as possible for shared linux hosting environment. In order to have any optimizations applied you may also contact an expert local web developer.

If none of the above is an option and the issue reappear you should consider upgrading the package to a dedicated one:

i am not a developer or anything. i am just a fortunate person who mistakenly know how to run dolphin script. please i need help to translate that in a very simple form. thanks. or if u can help me directly, just email and i will need all the help i can get. i beg you all

I recommend you to use a VPS that will keep your spending down and give you some better resources to run your dolphin.

It seems that she is asking for help and not exactly asking if she can go VPS or Dedicated. According to her post she stated that she never had the problem while on a shared hosting plan. It was only after she went to a reseller plan that she started having these issues.

"something i never had in shared hosting with same files and traffic."

So giving the advice to upgrade to VPS or Dedicated is not the answer. I do have a suggestion though.

@flirt2us - When you were on a shared hosting plan, was it with the same company that you are now on a reseller hosting plan with? If yes, do you not have the option to go back to the shared plan?

There are some hosting companies out there that 'say' you have unlimited, however when it comes down to it, if you start utilizing resources, they automatically try to sell  you more expensive plans or threaten to suspend your account.

Without knowing your whole story, the resolution may end up being for you to switch hosts or give into them and purchase a more expensive hosting plan.

As she has upgraded to reseller hosting, I don't think there will be any change in the settings or environment. Because both shared hosting and reseller hosting differ in privileges only.

 praveen, its not 100% accurate to assume that all setups are the same as what you would setup. in my years of using hosting services, shared VPS and dedicated, i have experienced different standards and techniques from a vast majority of hosting service providers.

so yes, it is logical to consider that due to the upgrade, the account would have been moved to a different server that is allocated for reseller accounts. so in zarcons quest for information, an inquiry of whether the environment has changed was logical. i too considered this immediately.

 now as to why this has happened, there are variables that need to be considered:

if the environment changed from shared to resellar, which we can only presume, then on the shared platform, it could have been a more powerful machine, so that more accounts are able to be ran from it. if the provider has a certain configuration or allocation of equipment for resellar accounts, and the upgrade from shared to reseller ended up on a machine with less resources, then that would be why you would see the increased resource usage degradation. it may not be that you are using more resources, it could be that there are less resources on the new environment (if you are on a new environment).

the other reason this could be, is that by moving to a resellar account, you attracted attention to your site, and or server, and it was realized that you are using an excessive amount of resources.

i dont think the number of chatters you have on your site caused this situation, the infamous unaddressed XML.php file has been discussed much on this forum.

boonex has no answer for it.

thank you everyone for your wonderful comments.

they suggested dedicated server and i can't afford that. they also said it was unlimited. i keep asking this question and they told me it was unlimited and i dont know if that is part of it. and the motor i read from their post here  was providing 24hrs service no matter the kind of request submitted. this in many times turned out to a lie.

they never told me reseller plan is only different because of what i just read here. i thought i will have more space and all that. i am novice in this and not even a site designer but unfortunate site owner. 

my site was just s hut down two days after upgrade which was never their advise in the first place. my pain now is that i paid for a year with the last cash in my account. you understand the pressure as members calling me for reasons my site was down. why teling people unlimited when you ain't providing unlimited. i want to go back to my shared hosting and they emailed me back now that there is no need for that as they are monitoring my page closely and maybe it will never happen again. this is crap. how did i get there in the first place?

i have 201 members at the moment, less than 40blogs, less than 50 uploaded picture and less than 10 sounds. is this a problem. am having 10-12 chatters daily at same time. is this suppose to be a problem? please tell me if this is it. my anger is everything that they painted happen to be different as we go. where is the unlimited, where is the support as they always refer me to free lancer even as i upgraded. and the motor they gave to the public NO MATTER THE KIND OF TICKET SUBMITTED.

tmd installed a new dolphin template for me and the forum of my page never worked till today. i put up serveral tickets and they finally told me to contact a freelancer. is this possible? i have thousands of complains and the one that worries me now is the fear of my page shutting down. the thought of it gives me heartache. i will i can get a hand.

again need to clear some doubt. i am not the one in the picture guys. i am a male. is just the photo i used regularly. dont want to be like tmd deceiving people. sorry if i created that impression. thanks.