Hey Boon!

I sent a tech support ticket in with no response. How the hell do you install this script? Why is your script so freaking complicated and full of bugs, and available to the public?

After I delete the install folder to go to the module admin panel I get this...

Warning: require_once(/home/stobecom/public_html/flash/modules/global/inc/header.inc.php) [function.require-once]: failed to open stream: Permission denied in /home/stobecom/public_html/inc/header.inc.php on line 163

Fatal error: require_once() [function.require]: Failed opening required '/home/stobecom/public_html/flash/modules/global/inc/header.inc.php' (include_path='.:/usr/lib/php') in /home/stobecom/public_html/inc/header.inc.php on line 163

I know full well that my path directories are correct!

*If you don't know what exactly this is and have no idea how to fix it. Please avoid this post. I want an answer from the people who created it.

While you wait on Boon to respond,

did you set all the permissions correctly from the installation page? http://www.boonex.com/trac/dolphin/wiki/DetailedInstall

Install Script - Step 1 - Permissions

and then,

   Part 5: Final Step module permissions

   if you did all these then disregard this post..

 Yes and everything checked out green and ok. Thanks for the effort. It's appreciated. This isn't the first time this script has been a hassle.

...Still waiting!

 what do you see on this line?

was this an upgrade from .9 to 7.1?

On some servers, rare, but can cause a nightmare on install and problems running. Some servers specifically require a RewriteBase be added to the htaccess file.

Add RewriteBase / to the htaccess file just after RewriteEngine on and see if that solves it.

This is a common issue on many GoDaddy Hosting accounts, and 1&1 hosting. There may be a few others, but these are the two hosts that this issue crops up the most on that i remember.

It's a 4th fresh install. Which is taking up a lot of my time.

That line is my root path. I know it's correct.

I will try the rewrite. I'll be back and post the results. Thanks.

PS - Godaddy handles the URL but I host my server with Jbservers.net

Ive installed tons of scripts with out fail and I know they keep everything up to date.

Is this on godaddy shared hosting?

Getting dolphin to work on their shared hosting is hit or miss, usually miss. I'd recommend a VPS.

With support tickets - you may find that it takes a while to get response on technical support requests, unless you have a paid installation ticket. We, basically, do not provide direct private technical support. You're invited to ask publicly in forum, so that other could re-use the information.

Also, if you "want the answer from the people who created" it, beforehand, you're essentially alienating other members who may be willing to help, and on whom we rely a lot. This doesn't help anyone.

The script, in general, is not "freaking complicated" at all, considering what it does. As of now, there're NO steps in the installation process, which could be avoided with any design, or any solution, which would want to provide the same feature-set. It's as easy as it gets, for what it does. If you experience problems, please ask the community, nicely, and help is likely to be provided. Alternatively, you may choose to go for hosting services that offer pre-installed Dolphin, or use Softalacious auto-installer. Godaddy is notoriously problematic, and it's often hard to catch the reason why. It's a good idea to choose hosting that have Dolphin experience.

As for your specific issue - it would have to be looked at by one of our techs, when they get to it.

 You can try my site www.9XDomains.com - let me know if the deal os good or not and I may be able to get you a discount code too.

It's not. He already mentioned his hosting is Jbservers.net

However, the prices are inexpensive, so they are in the price range of the hosts that most commonly have problems. Not saying that all inexpensive hosting is bad.

I'm aggravated because the referred help section is just a list of random post of other people having problems.

I'm actually very sharp at searching for answers on my own. It's frustrating when things like these happen and it consumes way many more hours than it should. It's amazing that every time I have worked with this script over the last 3 or more years now, something always breaks before I can get it live. Every single time. I'm not knocking the functions or many capabilities that it has. If I did not like them, I simply would not bother.

Why not instead of me complaining about my money back, you guys set up a better searchable section in the forum for us techs to work out our own kinks - not just a general section of the forum with a bunch of jumbled posts. Call that a legit help section and ditch the other one that you refer people to instead of telling people with script problems to avoid using your ticket system? I'm not green here. Trust...

**I work with JBservers not because they are a smaller company, I happen to know the owner and he is a rock solid host compatible for everything except this script. He also keeps his server geared for special social scripts since he is also part of the team developing Jamroom, a music community script that has tons of flex and yet built like a tank.

Please forgive me, but my time cost clients money and a speedy come and go, "it's fixed" is preferred. Then I would not feel the need to harass the tech team and they can work on more important things like not allowing a beta as their official download.

Your ticket should be attended shortly and we'll see if we can help. 

As for search -  I agree that the built-in Forums search needs much improvement, and meanwhile I suggest you use the site search in the top right corner of the site - it's a Google-powered site search, which normally picks up fresh topics every day and, being a google-search is quite good.

 Just a quick question, maybe im wrong....but how did you get header.inc.php in ....modules/global/inc...??? Is global your subfolder?

 there is a header.inc.php in

/flash/modules/global/inc/

[edit] as well as in our root /inc

 Sorry , Im bad, I overlooked global folder when checked....sorry again.

Has there been any progress? It seems my help ticket has been deleted. Do you need my ftp info again?