Forum RSS Block Feed Not Loading

I recently transferred my 7.0.9 community to a different control panel on the same hosting account. However, the Forum RSS Block Feed is not loading and all I see is the Wheel Icon spinning around. This is also the case for RSS boonex news feeds in my administration panel. I've tried several ideas posted in the forums here including but none have worked so far. Any ideas out there for me to try. Thanks in advance for your attention.

Your php setting are probably not set right. Compare your original working 7.0.9 php setttings (php.ini) to your changed control panels php settings (php.ini) to see what the difference is.

I'm on VPS. My PHP settings are universal for all my dolphin community sites via the WHM panel.

My other Dolphin communities are working fine except this one.

first question - is the username of the NEW control panel the same as the username from the old cpanel

Hello Professor. It is different. Not the same.

I can access the forum externally via:   mysite.com/forum/?action=rss_all

However, it does not load in the blocks on the homepage and neither do the boonex news feeds in the admin panel.

then your group permissions may be jacked up - thats what happened to me when i switched cpanels - i had to go in and change the group from the old username to the new username, and that resolved my issues.

In my case, all i did was move files from the public_html folder on old cpanel to new cpanel public_html folder. And according the the instructions, all you have to do is change the header.inc.php file. But this is not totally true, cause if the group permissions are set incorrectly, funny things start happening.

I wish i could tell you exactly how i did the group changes, i had to google it and try different ways before i could finally get it accomplished.

Hope this helps

also - the owner may be set incorrectly - as the old owner is the old cpanel username - so you have to probly fix your group and owner permissions

EDIT - check this out: http://www.dba-oracle.com/linux/chown_chgrp_command_tips.htm

Do you remember vaguely where the group settings are which you refer to?

ALL of your files and folders-

See - when you upload files to your server - the owner (username of account logged into when uploading files) and groups are set.

In my case, I have root access, so i messed up and moved the files on the server directly from one folder to the other, but it never changed the owner from the original cpanel username.

the best example i could give would be - its kind of like a hidden folder that says only the owner can do certain things - and because the owner of the files is not the currently logged in user (your new cpanel username) some features are denied access.

Go to your public_html folder of the new cpanel and try ls -l in the command line - or ssh command line (such as putty) if using ssh. this should give a listing of all files and folders in the first level with some extra stuff -

-rw-r--r-- 1 root booger 45 2013-01-20 20:52:21 somefile.php  

drwxr-xr-x 1 root booger 45 2013-01-20 20:52:21 somedirectory

in myexamples - the root is the owner, and booger is the group

so if you check both cpanels - if you have the same owners and groups - then i would guess this is the problem. If the owner and groups are based uponyour new cpanelname, thenIapologize for waisting your time, and your issue may lie somewhere else.

Can you please explain this instruction a little more:  

Go to your public_html folder of the new cpanel and try ls -l in the command line

iuse putty  - for ssh command line access to myserver - in the command line navigate  to your public_html folder of your new cpanel then type ls -l

Could you give me the general command line example to navigate to my public_html folder ?

This is what I've got:

drwxr-xr-x  3 root root 4096 Sep 22  2010 ./
drwxr-x--- 31 root root 4096 Mar  1 10:22 ../
drwxr-xr-x  2 root root 4096 Sep 22  2010 cgi-bin/

i know how i navigate to it, so i will try my best to help you out, when i login with root credentials, it takes me to my root account home directory

I then type in

ls

- which lists all directories and files. This is just for me to make sure that I am where I need to be. I then type

cd /

which then takes me to my main directory, then i

ls

again to check where i am at.

then i type

cd /home/usernameofcpanel

again -

ls

to make sure i am in the right spot - this is one level above the public_html folder, so you should actually see the public_html folder listed

your public_html folder should be labeled with username none; which is the owner - username, and group - none

then i type

cd public_html

once inside this folder I

ls -l

and everything should have new username for owner and new username for group

I am guessing you have the old user name for the owner and groups.

If this is the case, then we can work on changing this, but if both show the new username, then it is something else, and again, sorry for wasting your time.

Thanks professor. This is what I got:

total 2856
drwxr-x--- 26 devon nobody      4096 Feb 28 14:01 ./
drwx--x--x 10 devon devon    4096 Feb 28 10:10 ../
-rw-r--r--  1 devon devon    1780 Jan 12  2012 about_us.php
drwxr-xr-x  5 devon devon    4096 Feb 26 16:00 administration/
-rw-r--r--  1 devon devon    1949 Jan 12  2012 advice.php
drwxr-xr-x  2 devon devon    4096 Feb 28 14:01 backup/
drwxr-xr-x  2 devon devon   36864 Mar  1 17:49 cache/
drwxr-xr-x  2 devon devon   32768 Mar  1 10:11 cache_public/
-rw-r--r--  1 devon devon   12692 Jan 12  2012 categories.php
drwxr-xr-x  2 devon devon    4096 Feb 26 08:49 cgi-bin/
-rw-r--r--  1 devon devon    5043 Jan 12  2012 change_status.php
-rw-r--r--  1 devon devon    1593 Jan 12  2012 click.php
-rw-r--r--  1 devon devon    2023 Jan 12  2012 cmts.php
-rw-r--r--  1 devon devon      96 Jan 12  2012 crossdomain.xml
drwxr-xr-x  2 devon devon    4096 Feb 26 16:00 doc/
-rw-r--r--  1 devon devon 1988029 Feb 28 16:52 error_log
-rw-r--r--  1 devon devon    4984 Jan 12  2012 explanation.php
-rw-r--r--  1 devon devon    1822 Jan 12  2012 faq.php
drwxr-xr-x  3 devon devon    4096 Feb 28 15:20 flash/
-rw-r--r--  1 devon devon    5697 Jan 12  2012 forgot.php
-rw-r--r--  1 devon devon    7661 Jan 12  2012 greet.php
-rw-r--r--  1 devon devon    1203 Jan 12  2012 gzip_loader.php
-rw-r--r--  1 devon devon    1939 Jan 12  2012 help.php
-rw-r--r--  1 devon devon    6737 Feb 28 15:54 .htaccess
drwxr-xr-x  2 devon devon    4096 Feb 26 08:49 images/
drwxr-xr-x  5 devon devon    4096 Feb 26 17:48 inc/
-rw-r--r--  1 devon devon    3256 Jan 12  2012 index.php
-rw-r--r--  1 devon devon   21105 Jan 12  2012 install.txt
-rw-r--r--  1 devon devon    2199 Jan 12  2012 join.php
drwxr-xr-x  2 devon devon    4096 Feb 26 16:00 langs/
-rw-r--r--  1 devon devon       3 Jan 12  2012 last_icon.txt
-rw-r--r--  1 devon devon   19328 Jan 12  2012 license.txt
-rw-r--r--  1 devon devon    1561 Jan 12  2012 logout.php
-rw-r--r--  1 devon devon   11230 Jan 12  2012 mail.php
drwxr-xr-x  6 devon devon    4096 Feb 26 16:00 media/
-rw-r--r--  1 devon devon    5025 Jan 12  2012 member_menu_queries.php
-rw-r--r--  1 devon devon   27435 Jan 21  2012 member.php
-rw-r--r--  1 devon devon    1637 Jan 12  2012 member_subscriptions.php
drwxr-xr-x  7 devon devon    4096 Feb 27 07:42 modules/
-rw-r--r--  1 devon devon   16987 Jan 12  2012 pedit.php
drwxr-xr-x  2 devon devon    4096 Feb 26 16:00 periodic/
drwxr-xr-x 14 devon devon    4096 Feb 26 18:41 plugins/
-rw-r--r--  1 devon devon    2444 Feb 26 08:49 postinfo.html
-rw-r--r--  1 devon devon    1855 Jan 12  2012 privacy.php
drwxr-xr-x  2 devon devon    4096 Feb 26 08:49 _private/
-rw-r--r--  1 devon devon    2607 Jan 12  2012 profile_info.php
-rw-r--r--  1 devon devon    3036 Jan 12  2012 result.php
-rw-r--r--  1 devon devon      56 May 31  2012 robots.txt
-rw-r--r--  1 devon devon    2442 Jan 12  2012 rss_factory.php
-rw-r--r--  1 devon devon    3545 Jan 12  2012 search_home.php
-rw-r--r--  1 devon devon    1522 Jan 12  2012 searchKeywordContent.php
-rw-r--r--  1 devon devon    4307 Jan 12  2012 searchKeyword.php
-rw-r--r--  1 devon devon   11754 Jan 12  2012 search.php
-rw-r--r--  1 devon devon    1794 Jan 12  2012 services.php
-rw-r--r--  1 devon devon    3530 Jan 12  2012 short_profile_info.php
drwxr-xr-x  3 devon devon    4096 Feb 26 16:00 simg/
-rw-r--r--  1 devon devon     416 Jan 12  2012 sites.php
-rw-r--r--  1 devon devon    2113 Oct 14 20:17 sqlupdate.php
-rw-r--r--  1 devon devon   13706 Jan 12  2012 tags.php
drwxr-xr-x  4 devon devon    4096 Feb 26 16:00 templates/
-rw-r--r--  1 devon devon    2012 Jan 12  2012 terms_of_use.php
-rw-r--r--  1 devon devon    2124 Jan 12  2012 three-level-tlds
drwxr-xr-x  2 devon devon   81920 Mar  1 17:28 tmp/
-rw-r--r--  1 devon devon   37049 Jan 12  2012 two-level-tlds
-rw-r--r--  1 devon devon    2458 Jan 12  2012 unregister.php
-rw-r--r--  1 devon devon    3514 Jan 12  2012 viewFriends.php
-rw-r--r--  1 devon devon    1892 Jan 12  2012 viewPage.php
drwxr-xr-x  4 devon devon    4096 Feb 26 08:49 _vti_bin/
drwxr-xr-x  2 devon devon    4096 Feb 26 08:49 _vti_cnf/
-rw-r--r--  1 devon devon    1754 Feb 26 08:49 _vti_inf.html
drwxr-xr-x  2 devon devon    4096 Feb 26 08:49 _vti_log/
drwxr-x---  2 devon nobody      4096 Feb 26 08:49 _vti_pvt/
drwxr-xr-x  2 devon devon    4096 Feb 26 08:49 _vti_txt/
drwxr-xr-x  3 devon devon    4096 Feb 26 16:00 xmlrpc/

The old username for the owner was: cornwall

The old username for the groups was also: cornwall

The new owner and groups username is: devon

What does that mean?!

that means that your owner and groups are correct - so thats a good thing, but now unfortunately, that means you have to find another reason you are having an issue.

I just thought yours may have been the same as i was getting similar results with incorrect groups and owners

What about these two lines:

drwxr-x--- 26 devon nobody      4096 Feb 28 14:01 ./
drwxr-x---  2 devon nobody      4096 Feb 26 08:49 _vti_pvt/

They are not the same.... should I be concerned with that?

Also, I have 2 more communities that I need to re-located to new control panels... is there something I should do in advance to be sure to avoid this problem from possibly occurring when I transfer those communities?

those folders are created when the cpanel account was created. it is just part of the standard template of files for new accounts. Those are not dolphin related folders, so dont worry about them.

Second - from the group and owner perspective, everything looks good.

I posted this a long time ago that might help:

http://www.boonex.com/forums/forum/Dolphin-7.0-0.htm#topic/Troubleshooting-Ads-License-Permalinks-Forums.htm

Problem: My RSS Feeds or Forum Spy just shows a spinning circle

Solution(s):

- Most common resolution is that you or your host does NOT have allow_url_fopen enabled in PHP.

- If you have permissions to override your server PHP configuration, you can create a php.ini file in notepad with the following code:

allow_url_fopen= On

- Upload the php.ini file to the root directory of your dolphin install. If one already exists, you can add this code to it instead.

- In some rare cases, I have seen that you may need to add this php.ini file with this code into the /modules/boonex/forum directory also.

-If allow_url_fopen is enabled, but RSS feed is still continuously spinning, then it maybe a firewall. Many server deny outgoing server requests at all (to prevent spammers send out mails from your server in a case of hacked server) ... or deny outgoing requests to the same server (to prevent never-end apache loops).

In this case the solution is to ask your hosting support to change server firewall settings for you.

** Always remember to clear your /cache (except for .htaccess) and /cache_public folders when making changes.

Checked with host. On VPS and confirm that I have the following:  allow_url_fopen= On

My other communities share the same hosting account and their RSS is working fine.

Inserted a php.ini in the root and forum directory and cleared cache just to test if this would help but they did not.

Still not close to a solution here.

i almost forgot something - remember the other issue you were having in regards to not being directed to forum post when clicking link on homepage? Keep in mind, I had you do a workaround to resolve the problem, and now I am wondering if that is where our problem may lie at. So - go ahead and upload your backup - keeping the new version still though - and see if you still have the same problem with your rss

Which files should I back up and replace Professor?

last time you couldnt click on a forum link on the homepage without being redirected back to the homepage. Something was going wrong with the # in the links - so, I posted this for you to try as a workaround:

Thanks for spelling that out for me. I did try that already but wanted to be extra clear on what you were suggesting. Unfortunately it has not made a difference. That problem was related to links not directing me to the actual posts. This issue is with the RSS not loading in the block.

i understand that - but - I am thinking that they may be the same original problem. Keeping in mind, I only gave you a workaround - I did not solve the actual problem. Maybe if we can find the actual problem, we can resolve both issues.

Like going to the doctor for a headache, a back ache, and shaking legs. Each one is a problem on its own, BUT - they all stemmed from one Problem - they are just symptoms of that problem.

just logged on to your site - it is doing the same thing that the forums were doing before - for me. It is going back to the home page when clicking the rss feed for a particular topic - BUT when clicking the rss feed when on forum home page - that works like it is supposed to.

OK, one thing i have noticed, but not sure if it is the problem. I compared your site to mine and created threads in both. everything is identical EXCEPT when clicking the rss feed - and i noticed this for your forum posts as well. And it all has to do with the domain name. I will try my best to explain, and hope someone comes on with the right answer. I had a problem with this a long time ago.

My  url is set as http://www.blah.com in my header.inc.php file - but anytime a page was referenced that was just blah.com - it wouldnt work. So i had to go into my .htaccess and change any requests for blah.com to www.blah.com - that worked for me.

Technically, the code that pulls in your url should pull it in as whatever you have set in your header.inc.php file, but - from my understanding - it has something to do with the way I purchased my domain name. I purchased my domain name as www.blah.com so any references to blah.com werent working.

So - my question would be - what did you purchase your domain name as - with or without  the www.

whatever your actual purchase was for, then make sure your header.inc.php reflects that exactly for the $site['url'] line.

In actuality, I dont see what the difference is cause they are the same urls. I dont see someone going to blah.com and getting one site and going to www.blah.com and getting a totally different site. But I am trying my best to help you figure out what is going on.

Thanks Prof. Tried your suggestion about the 'www' but it did not work. Cleared cache to double make sure but nothing.

will try and help, PM me your site url to start.

Problem still not resolved. Anyone out there you may be able to help me with this issue?

Not to be a smarty pants but I always start with checking the basic file and folder permissions. I have read this entire thread and don't see where anyone has done that yet.

Just sayin...

Dear Smarty! Could you please indicate to me which files and folders need to be checked and what permissions they should be set to? Thanks for your help in advance.

http://www.boonex.com/trac/dolphin/wiki/DetailedInstall