FYI Hosting With Arvixe

Try not to duplicate posts. I'm assuming it was done by accident. I removed the other 4 identical posts.

Sorry about your experience. When you use Softaculous to install Dolphin it asks you if you want it in a sub-directory. If you don't you can just erase "dolph" from the section labeled "in directory".

I'll see if I can find out why your requests haven't been answered.

Thank you Zarcon,

Sorry about duplicate posts...thought post submit froze up on my end.

Thanks mscott,

Figured as much on the directory, but knowing Dolphin is unique - as said, went to support to make sure.  It's not important - was is, no one replied from support or sales.  I will use another host or work with my hosting at Hostgator with tech installation help on their end to ensure all is compatible with Dolphin install.

Mark,

You're welcome. I just spoke with the operations manager at Arvixe and he is looking into your situation personally so we can figure out what happened with your tickets. Could you PM me your support ticket numbers?

In case anyone is watching this post, here's the current status.  I figure if there is a Bermuda Triangle, it happen at Arvixe-at the time I signed up.  I thought mscott would be a help with contacting Arvixe operations manager, and I feel confident that he did make the contact, but it seems the operations manager can't find time to send me a courtesy email so indicating that they are looking into this matter.  Note, my hosting payment cleared my bank 11/28, so there is a record-of sorts.  As a matter of record, they have my payment information, they have my email information, as i received emails from sales(billing) and support on initial set-up on date of sign up 11/25.  This is in no way about money and/or a refund, it is purely about customer service which is foremost in any business activity.

Mark,

I did forward your email address and let them know you were unable to locate any of the ticket numbers. That was yesterday (11/29). It is now 11/30 and it is currently 7am in California where they are located. I know it's frustrating but I would ask that you please give them time to respond.

I just received this information back from Arvixe:

Ticket #1: Issue with Softaculous putting Dolphin in a sub-dir.  Responded to in 5 minutes. Provided information on how to install in the home dir instead of a sub-dir.

Ticket #2: Asking to cancel due to not getting a response to ticket #1. Responded with information that the first ticket was responded to in less than 5 mintues, and asking if you still wanted to cancel and receive a refund.

Ticket #3: Complaint that ticket #1 and #2 weren't answered.

Mark is it possible their emails are going to your spam folder? That would also explain why you never got the emails with the actual ticket numbers after you submitted them.

I have never had a problem with blocked emails, I check my suspected spam folder any time there is messages.  I did receive emails today regarding this subject, and one from sales.  So it is rather odd that I am getting emails now when I haven't changed any settings in my email in reference to unblocking or allowing emails from Arvixe.  In the last email from Arvixe they seemed rather upset over all this, claiming it was all my fault and not theirs...fault or not, it took till today to straighten all this out.  Well, I have no control over Earthlinks servers, and I could not locate the blocked emails.   Maybe they should think about a support message center for their customers, it would have solved this issue from day one.   I appreciate all efforts and considerations on this matter. 

It should be known that as little as Arvixe is, they are the most helpful, the most reliable and the most courteous out of all i have used in the past 13 years.

I have had a few sites with them for over two years and never a problem when needing support.

To me they out-rate hostgator, zoothost , godaddy and vps.

In fact I'll be getting more hosting this month!

Regards.

Glen

Tired of shared and fake VPS hostings.. I purchased my dedicated server from hetzner and my dolphin is not slow anymore..

Actually, I have two servers as I thought one will not handle the traffic now I have to cancel one...or if anyone interested I can transfer ownership.. it has Centos and webmin and anything necessary to run a phpwebsite.. Root access of course.

I'm sure Arvixe do their very best to provide professional services.  Like any business, things just happen and one does their best to resolve problems as best as possible.  In my case, since Wednesday I have received numerous emails from Arvixe,..and, none of them have been blocked.  So we'll never real know what really happen, there is no need to fault anyone at this point.  I appreciate their responses and wish them the very best with their business.