Extensions Updates

Boonex needs to wipe all of the extension and make vendors start over allot of vendors modules are not compatible with 7.3 but they claim they are. When you purchase them and try to install them you notice that they are not and they vendors don't want to respond to your emails and fix your modules although they have already taken your money. I purchased 7 modules this month alone and only two of them worked correctly. 1 the vendor fixed but I have 4 others that are useless to me.

We have a dispute forum; if the vendors of the modules that don't work are not responding, then file a dispute, one for each module.

Unfortunately I've had the same experience. These days before I buy anything I check the reputation, user comments and then email the developers asking them to guarantee compatibility (or commit to fixing it if claimed compatibility doesn't work).

The developers that worry about their reputation will either refund or "swap" the paid money for some of their other modules which actually work as advertised.

It's unfortunate this happens though and I'm not sure why really.

Boonex has started some discussion to try and resolve some of this, for both vendors and clients, but the generally accepted process these days is for software vendors to offer time limited trials, if the client is happy with it and it works, then buy, otherwise delete it. The problem with this model in Dolphin is once the client has downloaded the software, there's nothing to stop them keeping it.

From other discussions in forums, it seems the only way control of the installed module can happen is through "licensing servers", which developers are taking the time to implement instead of Boonex.

When I look around other social networks it seems to me a bit better organised for the vendor, the third party developer and the client.

Unfortunately all I can do is empathise and share with you any gotcha's and experiences to avoiding problems in the future.

Hi GG. Does this dispute forum actually work? do Boonex themselves read it?

I filed a dispute against one vendor and never got my money back or the module they simply disappeared!

We need to get more third party vendors to this site.

I feel your pain and add my name to the petition.

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Michel ✈ Meta-Travel.com
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What comes to mind now is an Escrow service?

That is, no trial for the module, just pay for it via Escrow (which obviously will have a fee), if it works authorise the escrow, if it doesn't get your money back.

Maybe Boonex can be the Escrow? ie. pay via their Market, their Market software holds the funds until approved by the customer. I would trust Boonex to refund if things didn't work.

That solves the first half of the problem. The second being on the side of the developer ie. what if the customer isn't completely honest when needing to remove the module? maybe the developers can time bomb the code, have a licensing server requirement or encrypt it (for a demo until approved) or similar?

 Yes, Boonex does respond to disputes.  They have changed, only the member and the vendor and Boonex can respond to the dispute when it is opened.

If the time limit has not passed, then file a dispute with your payment provider; that is one nice thing about paypal or credit cards, you can also dispute a charge for a product that does not work or you did not receive.