Attention host seekers
Please be aware that a single (yes that is one) dolphin site user / client can exceed the 10% cpu / memory usage if hosted with HostUpon, even if this single user is doing no more than updating their status (I kid you not).
let me explain: 36+ hours ago i was attempting to view our site which, for the last 3 weeks since sign up i have been able to access and work on without issue but on this occasion, to my complete surprise i was met with "database connect error" so off i trot to the HostUpon client area and open a ticket. Some considerable time later i received my first reply which explained: we are currently experiencing some issues with our servers which we are addressing............Time passed and to give HostUpon their due since their "Fix" i have been able (occasionally) to view our site and even upload files, video, sounds and pics but this intermittent error still exists and now we even have a bonus error!!!! :
"Resource Limit Is Reached"
The website is temporarily unable to service your request as it exceeded resource limit. Please try again later."
Now please be aware that at this time i was the only user on site and all i was attempting to do was update my status, so, Off i trot again to the HostUpon "client" area and open another ticket and this time the replies included: "If you get a 500 error or a Resource limit reached error it means you have hit your limit of 10% of the CPU usage and memory on the server." and "The high CPU usage can be due to a script/plugin or cronjob."
I should at this time point out that no script, plugins or cronjobs have been added, removed or altered in any way during 3 weeks prior to these issues arising and during which time we had no problems. These problems have only arisen since HostUpon have been working on their "fix" for the issues they have been experiencing with their own servers.
In closing i would like to point out that in the last 36+ hours we have been able to establish only that:
1. access to the site seems to be limited to one user / client at any one time or the 10% cpu / memory usage is exceeded
2. Over the last 36hrs + access to our site has been intermittent at best. It was explained to me in an email that HostUpon was at that time experiencing "server issues" and these issues would be resolved shortly but still they have not.
3. I was mislead by a member of the HostUpon online "chat support" during my initial enquiries into the possible limitations of this hosting package, I was at that time assured that this package could "easily" handle 1,000+ clients at any one time which was the only reason HostUpon was chosen.
It is my understanding that my ticket has now been "escalated" so why am i not filled with optimism. I shall of course keep you up to speed which is far more than HostUpon seem able to do.
