Dolphin 7 in TMD hosting Migrated to VPS

Hi everybody, i was hosting a site in TMD hosting in a share hosting, all were be difficult because they don´t help me with the appropiate solution for many problem then i have to looking for in internet,, forums or even hired expert  consultancies. My sites was penalized but high the resource comsumption i can understand but they didn´t a solution im not and expert in dolphin7 for that reason a lost all my user of my site.

I felt so frustrated after of 4 month of sending and receiving emails and not solution then i take the desicion of pay a VPS on hostgator company about two week but i can´t up the site until because the user and password the my last account dosen´t work. Im continuos sending a reciving ticket for the solution the problem but i dont want spend more time.

The big inconvenece if that i don´t trust in TMD hosting company and the migration is kind os difficult for me even i can´t upload of my personal backup i guess i have to start the programmig the site again in the VPS company .

What must be do?, is there any regulation to defend and end user?

thank you for your review.

Carlos Rodriguez

hello,

You can try to drop all rows from sys_sessions table and if you still can't login try to replace member.php. with a new one. Clear cache through ftp after doing this

Hostgator vps work quite good, it should be okay

Thank for your answer but i dont have access to administration panel.

It kind of difficult to find a good hosting with good support i just moved to another big company and they can`t install the dolphin7 in 1 month could you belive it?.....im paying but the installation is out of their scope...

Hello Carlos

We are truly sorry to see that you have experienced bad times with out services. If  you allow us we would like to mention that there is a slight difference between the shared hosting and the VPS environment.

When hosted on a shared hosting environment all server resources are shared between users hosted on the same server. To prevent single user on the server, certain rules are applied so a single user can not allocate given amount of resources for a period of time.

When hosted on a VPS, all server resources are allocated for your website only. Furthermore since you are the only one hosted on the VPS environment, your server could be optimized per your website's server requirements, as well as installing cache engines which would improve the load speed of your website as well as decreasing the server load. All these things are performed free of charge by our technical support team on our VPS and dedicated server packages.

Note that the website transfers to our company are performed by our technical support team. If the transfer you have in mind is performed to another company, you may always request backup of your website which you will be able to restore on the new server.

If you have any technical related questions you may always submit new ticket via your client area with us. We will be more than glad to answer your questions. 

Best Regards
TMDHosting