Disable Periodic Reports or Else says the ISP

My hosting company is telling me that I need to disable the Periodic Reports or they will shut my site off.   Does anybody know how to turn these things off?

thanks,

Jay

You need a new ISP

It does seem odd that this would be a problem since they are supposedly a leading host for Dolphin, but it is what I need to do know to stay afloat.

I would give your host the finger, and find another one. That is the craziest thing i ever heard.

The periodic report is just an email message proving a report from the cron run. I have a feeling they want you to stop the cron runs. Buit if you do, dolphin will be pretty much useless.

Find a different HOST and tell them to go to hell.

Who's the hosting provider you're talking about? I'm not aware of any recommended for Dolphin that imposes such restrictions.

The host is Arvixe.   They are under the impression the Dolphin script is generating SPAM and have told me that they will only host my site if I turn off all notifications.  I am not sure if that is really a solution, it is just want I have to do right now.  Any ideas how?

I realize I will probably need to find another host, but I need to get this on working first

J

Find another host. I set up an account with Arvixe last year. Our relationship was short lived, it lasted all of 30 minutes.  When I was talking with them I quickly got the sense that they were going to be a problem. I looks like I was correct.

All,

It looks like Arvixe might have a geniune compliant here.  They sent me a sample of email that is going out and it is not a periodic report.  They are saying that hundreds of messages like the one below were going out every second.  Apparently, the Dolphin script just started sending out lots on its own. 

I realize that I may still need to change hosts, but right now, I just need to fix this. Is there anyway to turn off or at least significantly slow down the rate in which Dolphin sends messages?

Thanks,

J

1PBrWq-0000ig-NH-H
account 863 863

1268368608 0
-ident account
-received_protocol local
-body_linecount 12
-max_received_linelength 161
-auth_id account
-auth_sender account@server.arvixe.com
-allow_unqualified_recipient
-allow_unqualified_sender
-local
-sender_set_untrusted
XX
1
address@yahoo.com

182P Received: from account by server.arvixe.com with local (Exim 4.69)
(envelope-from )
id 1PBrWq-0000ig-NH
for address@yahoo.com; Fri, 29 Oct 2010 09:10:08 -0700
026T To:address@yahoo.com
046 Subject: =?UTF-8?B?TWF0Y2ggTm90aWZpY2F0aW9u?=
039 Content-type: text/html; charset=UTF-8
018 MIME-Version: 1.0
064F From: =?UTF-8?B?U3BhbmtpbmcgQ29tbXVuaXR5?=
049I Message-Id:
038 Date: Fri, 29 Oct 2010 09:10:08 -0700
1PBrWq-0000ig-NH-D

Hello nickname,

We are glad to inform you that a profile was added or modified at http://www.domain.com/ that matches yours.

Match profile:http://www.domain.com/person0

Your Member ID:7400

--
Domain mail delivery system!!!
Auto-generated e-mail, please, do not reply!!!

Looks like the match making needs to been turned off or the precentage to match member profiles should be higher.

One site I have it had to be set up to 95% for the site to stop sending so many matches.

Turn off the match makeing system. Admin->Settings->Matches. Uncheck the boxes and save.

Then using phpMyAdmin run the following queries to remove any pending messages.

DELETE FROM `sys_sbs_messages` WHERE `id`>0

DELETE FROM `sys_sbs_queue` WHERE `id`>0

Is there anyway just to turn off the email messages sent by matchmaking?  Matchmaking is one of the key components of our site.   I think our customers would be fine with us disabling those messages, but might rebel if we disabled the entire function.

Yes. But requires modifying some code.

Open inc/BxDolCronNotifies.php

Look for the following.

foreach($aMails as $aMail) {
$aIds[] = $aMail['id'];
if(sendMail($aMail['email'], $aMail['subject'], $aMail['body']))
$iSent++;
else
$sResult .= "Cannot send message to " . $aMail['email'] . "\n";
}           
$GLOBALS['MySQL']->query("DELETE FROM `sys_sbs_queue` WHERE `id` IN ('" . implode("','", $aIds) . "')");

$sResult .= "Processed emails: " . $iSent . "\n";
sendMail($site['email'], $site['title'] . ": Periodic Report", $sResult);

Then comment out that area except for one line by putting a // in front of them like so.

//            foreach($aMails as $aMail) {
//                $aIds[] = $aMail['id'];
//                if(sendMail($aMail['email'], $aMail['subject'], $aMail['body']))
//                    $iSent++;
//                else
//                    $sResult .= "Cannot send message to " . $aMail['email'] . "\n";
//            }
$GLOBALS['MySQL']->query("DELETE FROM `sys_sbs_queue` WHERE `id` IN ('" . implode("','", $aIds) . "')");

//            $sResult .= "Processed emails: " . $iSent . "\n";
//            sendMail($site['email'], $site['title'] . ": Periodic Report", $sResult);

deano92964,

Does your code block periodic reports only or does it also block the match making emails like the sample the ISP provided?

Thanks,

J

It blocks pretty much all out going mail from the site.

deano92964,

What would be the exceptions?

J