Hi I have to report a problem, I am having major issues with my websites chat system.
The problem that presents is when any one (visitor, member or admin) goes to the website and goes to the chat rooms, they can not type in the typing box, no room names are present nor is any room description.
I am hosted through TMD who are fantastic with there support. They have fixed this issue by reloading every day for a week now.
It seems once we get it working again within 12-24 hrs if you visit the site again the problem is back.
TMD did some investigating and replied:
We have examined the problem down to its core now, thus the delayed reply. The behavior of Dolphin, which you have been getting -- a chat window, in which you are unable to type, without any rooms and nothing further was recreated successfully on our side, both as administrator and a visitor. When we have advanced further into testing the problem, we have dug into the Dolphin's MySQL database, in order to find out that it contains records of chat rooms, but the flash script responsible for the chat is not querying them properly. In practice, when a new room is created, afterwords, both registered and unregistered user was able to join and chat into it.
We have now removed manually (by deleting directly from the MySQL database) the chat rooms you have had created and recreated them anew.
Upon recreating them, the MySQL database is being queried properly and it builds the rooms correctly. This appears to be a bug into the Dolphin software, which I am afraid we are not sure we have managed to resolve permanently or we have just managed to "trick" it now.
However it didn't work and sure enough when I visited the website later it was 'broken' again.
Any suggestions or help on this problem would be greatly appreciated. The website is used as a free non-profit online community to help people living alongside Autism. We would love to have the chat rooms working so parents and carers can chat to each other for support and strength.
Your help would be highly appreciated. Thanks.
Using current 7.0.5 but was also happening on 7.0.4 before the upgrade.
