Chat issues - anyone recommend a replacement?

Hello all,

I have been having issues with my chat system for quite some time now. It keeps losing connection with the RMS or the RMS keeps stalling. We have 2 Scheduled Topic nights a week in the chat room, and the room always seems to crash or stall on the night it is needed most. No it's not the volume causing the issue, the first person to show up usually has an issue well before the others arrive.

Actually, I don't think I want to fix this chat system, I would rather replace it with one that works.

I would like a chat system that allows open room chatting,

sub-rooms
IMs
Video IMs
and member blocking

Voice would be cool but not as important.

Can anyone recommend the best chat system in the market that will fit my needs?

Please, if you are going to recommend one of your own products, please be willing to communicate with me directly, willing to tell me all about what your product promises, willing to help with the install and trouble shoot it to make sure it works and willing to issue a refund if it doesn't work.

Thanks with your help with this issue, this is truly important to me.

Mel 

While you are waiting for an answer; and I assume you want a chat that is integrated with your Dolphin site so that members don't have to register entering chat and it uses their recognisable avatar, etc.  If I assume wrong, then mention that.

Oh, yes, while you are waiting for an answer, tell us about your RMS, is it on your server, or you using a third party RMS, or is it RMS provided by your host?  If you are losing connection with the RMS, the solution may be to move to another hosted RMS service provider.

Yes I wish it to be integrated with my Dolphin site. 

The RMS is om my host server. but I truly believe I need a new chat.