 I am getting reports from new users when they try and register at my site that the captcha is showing a group of numbers/letters... however, when they type them in, the site reports that they are incorrect - and they must try again. They try several times and give up because the captcha does not ever match no matter what they type in. This doesn't happen for everyone however... but it does happen enough to ask how to correct it. Any ideas? I am using Dolphin 6.1 |
You don't think it could be that they might be using a different "browser" or something like that? Out of 1,300+ registrations I have received complaints from about 50-70 of them of the captcha problem (I think that might be a large enough number to warrant an investigation into the problem, rather than telling them to get a new pair of glasses). Anyone else having this problem on their sites? |
Just posting something that I have noticed on other (non-Dolphin) sites doing the same thing. I had to use Opera on those sites to get past the captcha. I don't have any more details past that but thought it was worth mentioning. Maybe you can post a note to try Opera (with friendly link to download) for them to try that to register. Hope this helps! |
Try different browsers ..... No browser is consistent across the entire installation .....
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I am getting this problem too. After trying to register a few pseudo-users myself, using a bunch of different browsers I realised that there was a page caching problem with the new user page. If a user visits the registration page to check it out and then navigates away for whatever reason they get the cached captcha image from the previous visit - which obviously isn't the right one. The same thing happens if the page verification fails, because they got a detail wrong such as not enough chars in the info box. I think that this is a htaccess mod_expires problem, as some other pages had a caching issue too. but i have added the one minute.. Nope it is in the base directory, so should be getting refreshed. I did spot that the simg directory (where it seems the captcha image creation call is made) has a htacces file with one no indexes instruction, so its not here - but the simg.php script looks a bit odd, for a start it is adding a img/gif header to the .png file it outputs. I'll get to the bottom of this if it kills me. |
Was there a fix for this issue as I have been experiencing the same problem, with a new site trying to get off the ground it's not good. I've had to turn captcha off to allow people to register without problems though this isn't ideal. Be good to hear from someone who has found a solution. Thank |
