 I bought the PRIME version 2 days ago - requested the advertised free installation and provided the required info for the server and, NOTHING!. Despite several messages I have had NO reply.
I ended up getting my hosting company to do it.
What a terrible lack of customer service Boonex! |
You arent the only one. A few days ago I reported some bugs which have been found byover 100 users. I did this per contact form and then additionaly asked them a purchase related question to their product. There was a rude asian woman, basically 6 words that I should continue conversing in the forums and then she closed the ticket eventhough my question was about sales for enterprise license and I took my time to report some bugs which I think are very important and have not been found yet. |
Hello Waynep!
We are sorry that we couldn't install Dolphin in time but your installation ticket is still active and you can use this service any time in case you need an upgrade or new installation in the future. Please, take our apologies.
Regards, Lyubov
@ Rolf_V • I'm sorry if I was rude but since the Unity forum is visited by new users who want to use Dolphin and to avoid any issues I repeat here my answer to your ticket . Your ticket in the pre-sale area didn't contain any questions, here is your ticket: " I tested osho SVN for bugs with over 100 active users and this is what I got: The Unity Tickets area is a pre-sale area and we do not accept bug reports or support requests there. We work with the pre-sale tickets only. You were thanked for the reports and asked to continue any conversation concerning these bugs on the Unity forum - the only place where we discuss any bugs. Please note, Unity forum is opened for all Unity members and everyone is welcome to take part in a feature, bug, option and new version discussion. Our pre-sales area is visible to the ticket owner and BoonEx agents only. That's why it is much better to report or suggest here on forums. Regards, Lyubov |
