Bite a pizza and return it!

I had a couple cases when people was purchasing modules and then claimed money back because they simply "don't like it". Without any further explanation. Usually modules are tested well and works good with minimum issues.

When you are buying digital stuff such like a software, you can claim money back only if it doesn't work completely and it's not possible to make it work. Then you got your money back and can purchase it again when it will be fixed. It's not like "buy and try and ask money back" thing. You have support forums, support emails, messengers, etc. to ask all your pre-purchase questions and get support before spending your money on something. If you purchased module and asking for money back just because you "thought" that it would be something else — without asking any pre-sale questions, not reading a forum, not looking on a screenshots or watching a presentation video — it's not a way to do business.

You can't claim your money back on workable digital product, because you simply can't "upload it back to Internet" to where you have purchased it. You still have a copy of it. If you purchased a t-shirt, didn't like it and returned it to the market, then you can get your money back. But not for digital copy of software, photos, music, movies, etc. 

If you are curious about some module, write a message to seller with your questions. Or write your questions on a support forum first. Don't buy it just to "see what is it".

You are not buying a pizza "just to try and return", are you?

Thumbs Up!!

BoonExpert,

You are very correct in saying that the vendor has the right to refuse a refund if the product they presented does what it is advertized to do. Even if it doesn't do what the customer thought the software should, the vendor is still in control whether or not a refund is deserved. Unless it could be proved without reasonable doubt that the merchandise was never used. In any case, refunds need to be more fair towards the consumer, if you want continued business. Only the vendor can make that decision. The real question, What has the vendor done to correct the issue presented by the customer who is requesting a refund? Ex. Presenting a product that requires additional software to function, called a integration,  without specifying  how much the additional software would cost and where to buy it. Or, posing a product that you know only works for Version 7.0, without making that front and center and bold that this product only works with 7.0 and no other versions of Dolphin.

  The Dolphin market does not help because they have not broken down what modules are for 7.0, 7.1, 7.2, and now 7.3. This is a disadvantage to both consumers and sellers. Also Addons or Integrations need to have their own section away from modules. As well as , modules that inhibit the upgrading of Dolphin should have a warning either that that module will  no longer be function or that upgrades on Dolphin will no longer be available once you use this product. Scary that it is not being done now.

 Being an Retail Store manager for over 21 years with a company that did over 2 million dollars a week, I can assure you that your business will not thrive if you do not err on the side of the customer. I only came to a decision that was not in the favor of the customer, when they have been known to consistently cause return issues in the store. To what extent, I once refunded something that was not bought at my store. (Had the Competitors name on it. But I did not want them to go back into the competitors store) I refunded a lawnmower that had a tire track over its crushed body, that was bought a day earlier, because the customer has spent thousands of dollars with the store weekly. I once refunded a used tire( we have never sold tires) because the customer was elderly, obviously not in the right frame of mind and only wanted the $5 that she paid for it. The customers around me at the time, heard me speak with the customer and told me that they decided to buy from me because of how i handle it and what I did for that elderly woman.

  So before a vendor says no to a customer, ask yourself one thing, would you refund that customer if it was your Father, Mother, Brother or Sister or your best friend. If you said, YES,  to anyone of those then give back the money. Life is too short and it will come back to you tenfold, if you are consistent.

Yes they have. There is a compatibility drop down on all market entries now and has been for a couple of months that allows you to select what version of dolphin you have, and it will show either compatible or not. Or unspecified if the vendor has not yet set it.

LOL. Looks like Itsawhiz didn't read the instructions fully for the market page he was describing...

This has happened to me a couple of times as well.

Problem is, in all cases where it has happened to me, buyer has not contacted me at all, made no forum posts and does not respond to my messages. I can only assume fraud in these cases.

Only one other time did i have to do a refund because the customer had facebook setup wrong, i knew it, but they refused any help. They just assumed it was the fault of my module which after selling several hundred, i knew it was not.

In a case such as that one, i also block the member so they can't purchase any of my modules. Why sell to a customer that refuses to accept help and assumes they are right and the module is at fault.

That drop down box is really a joke for filtering whether a product is good for versions of Dolphin. I use it all the time to gauge whether the product is being serviced or abandoned. I think its a poor excuse for site run by such a fantastic software developers.

  What should happen is that I specify what version of Dolphin I have in my profile and then the product are presorted for me. If I more then one version, they should categorize them into those versions. At the very least, when I enter into the market the system asks me which version of dolphin I am shopping for and it only shows me the software good for that version. Now that would be ideal.

I've banned a few members in the past for forcing refunds via PayPal for modules they "didn't like".  In some cases, they expected a feature that wasn't listed - and demanded a refund because that non-mentioned feature wasn't included.

Sales are final and refunds are at the discretion of the developer - UNLESS the developer can't/won't fix an issue within reason (like a module that should work, but doesn't).  If someone tries to force a refund, drop me a line and I'll look into it.

If someone isn't sure that X works with their version, or is compatible with Y, send a message to the developer.  If the version isn't listed, assume it's incompatible.  Don't make a purchase BEFORE the developer has responded and then complain.  The white zone is for immediate loading and unloading of passengers only, there is no stopping in the red zone.

Well, we have been dealing with this for ages now. In case of Dolphin we don't only let users test demo, but we also offer a fully operational free version, where one is offered to pay only for a link removal. Still, we do get refund claims on "don't like it" basis. We can revoke the license, but the premise is still disheartening. More often than not PayPal would be on our side, but we still often choose to refund, at least partially. Negative feedback hurts more than lost revenues. 

In other words, our experience is that you can challenge refund claims, often successfully, but if they keep insisting - it's best to suck it up and move on.

what about when a mod is discontinued like this one http://www.boonex.com/m/Profile_Themes_v_1_0_0 and no longer can be used on new sites.

Let me start from the point that you never do your business by selling your stuff to your Mother, Father, Brother or Sister. What are we talking about? 

1. If you bought a lemon, which has been advertised as a lemon, but you expected to feel a taste of sweet banana from it and that's the only reason why you didn't like it after the first bite, can you return it because you "thought" it will be different? I don't believe so.  

2. If you bought a lemon, which has been advertised as a lemon but it has a different taste, you can return it because this lemon is most likely broken and glitchy.

If you do refund once on "don't like it" basis, then everybody will come to you for refunds just by saying magic words "I don't like it". Will you have a great business then?

Once upon a time I have had a customer who purchased my module first and then sent me a message: "What is this module for?" I don't really know what he was thinking about while buying it. Then he asked for refund because he "don't need it". If you don't need it, why you buy it?

Somebody have made a purchase, you gave him his money back and then you see he put your module for free download on different sites just to get "points". It's not good support for your business.

If you click "Buy now" button, then spent your time for purchase confirmation, entering a password on your paypal page, confirmed again, and then you decided you purchased it by mistake? Can't believe it.

Well, there was a case when my customer purchased the same module twice from me because he forgot that he already have it from the bundle he bought from me before. I returned money as he asked, without any questions.

Hi Andrew.

Well, Dolphin is little different thing. By purchasing a Dolphin license you are not only removing Boonex link from your site, but also have a lot of opportunities such as purchasing modules with discount, having your own mobile apps, etc. 

If somebody purchases a mobile license, downloaded all mobile apps source code and then asked for refund because they don't know what to do with it, would be a good idea to do refunds in such cases? That's what I feel with the modules.

Something to make sure is there for developers is a working demo link to the module. 

Quite a few modules I look at have demo links, but when you click through them, they either don't work, or the module is not even installed on the demo site in some cases!

I think if you have clear explanation, screen shots, make it clear that if it doesn't work on latest version then say so, and a demo link you cant really go wrong. Then it's down to the buyer to read up properly on the module...

Boonex needs to be on top of developers as well.  When you see constant complaints on developers and they are still listed as Trusted Vendors by Boonex then that part of the Market is broken as well.  It is appearing that there is no real dispute forum; and, the dispute forum is opened to any comments from any members; which is a serious flaw.  Boonex needs to find a way to present a way for buyers to enter disputes that are answered that is not part of the regular forum.

Which trusted vendors are causing problems?  I've seen a few issues crop up, but they've always resolved them.

The disputes forum used to be run like a bureaucrat's wonderland.  Using a forum is messy, and the constant posts by random members makes it difficult to handle disputes - but most do resolve themselves (and some aren't even disputes, but rants).  I think the idea is to have them (disputes) public to encourage the vendor/member to answer and resolve issues.  Kind of like the "under dispute" notice that bosuns can add to market items.  Not my style, but that's how BoonEx wants them.

Maybe the rules need to be re-enforced in that forum.  I know the topics are supposed to be closed/hidden after X time as well.  Some of the rules and duties have been updated, and bosuns are technically supposed to sit back and watch, and only be involved when the members are at an impasse.  But that kind of leads to the messy forum situation.

 For some modules such as for administration purposes you'll not find a working demo link, you'll have to ask developer to provide a link and admin access to demo site. That's exactly what I do on some of my modules and future customers are asking me for access. Even if demo is not provided and description is not clear or you don't understand something, it's not a reason to buy this thing to see what is it.

Open source software it's not "Buy and Try" thing and Business is not a MickeyMouse game.

Even with clear explanation (like a description + complete list of features) some people don't read it and don't like to ask questions. They would rather buy it, try it and ask for refund when they want to.  

Here is a live example of how some people explain things, from reviews on one of my modules:

 I agree... there is a "Trusted Developer" that, in my opinion, may have earned that rating several years ago but does not deserve it any longer.  And all "Trusted" developers should have a support forum for every product they sell on the market... and they should be reasonably quick (within 72hrs?) to respond to questions.  Seriously... it's ridiculous that such ratings appear to be permanent once attained... they should be lost after long periods of inactivity or removed in the case of recent complaints from more than one buyer.

If a trusted vendor is causing problems, please let someone (like me) know so it can be looked into.  The trusted vendor badge is only handed out to long-time developers who have earned it, and accounts that belong to BoonEx staff.

Welwel :-)
today, i asked my money back, now i see this message... ok.. i reply here too.

1. If i don't ask, it's always a NO...
2. Then i say to you, ... ok.. DOn't give money back... I want another module in the plase. (here again, if i don't ask, it's always a no)
3. I installed the module, because on the demo site, it's look great, after installed, my whole site was totaly changed.
     -css was away... (and i'm not a pro, so i don't want break my head for 12h again to make it good after a module that is not what i wanted
     -It's no logic  in the module, i instelled, and when i click on active, i must redesign my whole site, only because i wanted 2 column in 1
     -column disapear, and i haven't see a solution how to apear the column back.
     -A pizza is food, food that i consume, it's not a module.. If i buy something on internet, you always have 7 days to test it.
      (here in Belgium it's like this, how it's in your country, i don't know.. But even if you don't want give the money back, never i said a bad word about
      it. It is my fault to be so stupid to buy things before asking thing.. but in my opinion, even after asking, you can say what you want.
I only see that the module is not WHAT thought it was, and even you say 70 people are happy with the module, if you can give me references i would be happy. So i can see with my own eyes, because now... You talk about me (even anonymous) without thinking i gonna react... I thought i was the only guy that claim my money back. But if it's worth to make so discussion, than for sure it's gonna be more than me alone that is NOT happy with this module.

P.S. Sorry for my English, but Internet is global. 

 Thank you for participating this topic, but it's not dedicated to only your case. Could you please write this message on a module support forum instead? This topic is mostly for module vendors and it's about how to make things more understandable on this site. It's not a topic to discuss any certain module, sorry.

I had no opportunity to help you out with installation. I looked at your site, advised some things, then you said you don't like it and asked to give you another module. 

<<< If i buy something on internet, you always have 7 days to test it. >>>

Ok, not a pizza. Try to buy a song or a movie from iTunes and then ask for refund because you don't like it.

Here's the rundown:

1. Confused or have a question? Ask the developer first! Message them, post in their topic, etc. and wait for a response. Don't buy the product before they can answer - if they don't answer, that's a bad sign.
2. If a feature you want isn't listed, don't assume it's there. Refunds because an unlisted feature wasn't included are up to the developer, and they can refuse. Ask the developer first, etc. (see 1).
3. Have a problem? Contact the developer and let them help. If they can't/won't fix the problem, and won't issue a refund, file a dispute (at Unity) and message a bosun.

Forcing refunds because it "wasn't what you wanted" or refusing a developer's assistance isn't an acceptable route. These are digital goods, and unlike at a department store, you can't return an item for a refund or credit. There's no way to guarantee that all copies have been deleted. Members have requested refunds in the past and continued to use the module, or resold it to others.

Bosuns and admins (BoonEx staff) can force refunds as needed, and if the developer refuses or doesn't answer, that's the green-light to file a dispute at PayPal and co. You have 45 days at PayPal to file one, so there's plenty of time.

The white zone is for immediate loading and unloading of passengers only, there is no stopping in the red zone.

 I think I will reply to your message right here, maybe it will make some things more clear for other people who have similar cases.

1. If i don't ask, it's always a NO...

Sorry, don't really understand this one.

2. Then i say to you, ... ok.. DOn't give money back... I want another module in the plase. (here again, if i don't ask, it's always a no)

Another module is the same as a refund. What if you'll not like another module as well? 

3. I installed the module, because on the demo site, it's look great, after installed, my whole site was totaly changed.
     -css was away... (and i'm not a pro, so i don't want break my head for 12h again to make it good after a module that is not what i wanted

If it looks great on a demo site, it's only means that it works. If it doesn't work for you, it's only means that it has to be adjusted for your site. Of course your site layout was changed because this module is supposed to change your site layout. I don't really know what do you mean "css was away", sorry. 

     -It's no logic  in the module, i instelled, and when i click on active, i must redesign my whole site, only because i wanted 2 column in 1

The description for this module on its page starts with the words:  "No more "rows" and "columns"! Put any block on any place on your page and set size you want." If you just wanted 2 column in 1, then why to purchase a module that supposed to do another thing? Just curious.

     -column disapear, and i haven't see a solution how to apear the column back.

Dolphin admin panel -> Builders -> Pages Builder

     -A pizza is food, food that i consume, it's not a module.. If i buy something on internet, you always have 7 days to test it.
      (here in Belgium it's like this, how it's in your country, i don't know.. But even if you don't want give the money back, never i said a bad word about

Can you buy a song from iTunes and then ask money back because you don't like such music style? I didn't say any bad words about you either, this topic is to make things more understandable and your name have not been mentioned on any messages here.

      it. It is my fault to be so stupid to buy things before asking thing.. but in my opinion, even after asking, you can say what you want.

Nobody is stupid. Just please ask before you buy anything. I can't say "what I want" because that's not how I make my business. There's no one single bad reviews on my modules. (I have no possibility to remove any reviews - bad or good.) 

I only see that the module is not WHAT thought it was, and even you say 70 people are happy with the module, if you can give me references i would be happy. So i can see with my own eyes, because now...

This thing (highlighted) is exactly what we are discussing here from the beginning. I'll try to find some sites of people using this mod and will send you. But I can't track my modules so I don't really know where they are installed.  

You talk about me (even anonymous) without thinking i gonna react... I thought i was the only guy that claim my money back. But if it's worth to make so discussion, than for sure it's gonna be more than me alone that is NOT happy with this module.

I didn't hide this forum thread from anybody and it was on a top whole day long, I think. For almost 3 years on Boonex I had many different situations, just like anybody else. And not with this module only. And not only me.

Please write on module support forum.

 I Also run a successful large business and find it a ludicrous comparison to his situation,  comparing  one time - small time purchases of small $$$ / nickel and dime stuff that nobody will ever even know about any good will deeds hardly compares to kissing ass in public to look good ....      

Net Guy,

   You maybe successful, I am not sure why. If you assume I did it for the sake of the customers listening nearby, you again are wrong and have no place calling me a ass kisser. So your comments are unwelcome. Bottom line, I help people everyday, not for the money, but for the gratification I get to see a smiling face that I created. Unfortunate for this world, that success is sometimes weighed by how much you earn and not how you make others feel. 

  This Forum post, in my humble opinion, has already gone too far. I stand by my statements. Boonexpert can stand by his choices. I am not sure of the magnitude of the costs, but Image all this talk over a $15 module.  Lastly, I am not in Boonexpert's shoes, nor do I know the magnitude of the situation or the details. In any case, my advice stands. 

I've been using Dolphin for about 4 years now, spent many thousands $ on the market and in general its been 99% positive.

There have been quite a number of modules in the early days where I would buy them, then find out that it was not what I 'really needed' - but that was mainly due to my own inexperience in using Dolphin. 

Mostly, market experience here has been very good. 

A number of developers on the forums here have been extremely helpful, even in cases that are not related to there products etc... The forum is a real credit to dolphin.

I also use Wordpress on a regular basis for site building, and while I have no complaints against WP, I have had issues on other communities that sell templates/plugins etc for it. I have also had to ask a refund elsewhere for a product that simply did not do what it was advertised to do!

Here though, I find if you first research what you want your site to do, then see if its dependant on the module - or on your hard work to make it happen - then you will be on a good basis to start investing in your site.

Ask questions of developers BEFORE purchasing... if you don't ask, you may not get the answer you're looking for after purchase! 

End of the line - if a module does not do what it is advertised as doing 'functionally' then I think you have basis for a refund. If it does, but you dont know how to configure it, or install properly - ask the developer for help! Most modules have their own support thread with helpful members who will have also purchased the module also...

Research research research! 

Saves a lot of grief and un-necessary potential issues later on!

 I think we are all helping people as we can.

This forum post is not about my module, but about how to prevent refunds and help customers to make right choice.

>>> but Image all this talk over a $15 module.

Sorry, where did you get the number 15 from? Do you really think we all gathered here to talk about some $15 module? Nobody mentioned any modules here, again, this topic is not for a module, but for a many situations mentioned here.

>>> This Forum post, in my humble opinion, has already gone too far. 

Everybody must have an opportunity to share their thoughts. This is what forums are existing for.  

I mean, dat when i don't ask my money back, i never know if you refund me or not.

Dear Dolphins, we are all here to do our thing.

But if you want to buy something (module): get your information and ask questions to the vendor before you buy a module!!

If you don't do that then: don't cry and don't complain.

only if the module doesn't do what is promised then you have the right to ask for money back or ask the developer or vendor to fix it.

So please, let's move on now and enjoy the rest of your beautiful day :-)

I dont want judge anybody... but like to give my statement about "bite pizza and return it". Perosnally I returned alot of pizzas and also many meals if I dont like the taste - I think its normal ... if something doesnt taste me of course I return it and if Im in some kind of serious restaurant bthey also have no problem witrh that and either offer me different meal or I dont pay of course....

 Imagine this: you bought a digital pizza, you said "I don't like it" and got your money back. But you took your refunded pizza with you. Then you copied it and put in open access for everybody. Since then nobody is visiting this pizzeria because now everybody has unlimited access to your pizza copies and enjoying it at home. What will happen to pizzeria? :)

Boonexpert,  When it gets to name calling and unprofessional behavior it has gone too far. Period

If sharing your thoughts, include that, then I am in the wrong crowd.

My final share here. If you have a problem with returns, perhaps you can provide a trial version that expires.  Encrpt or password protect files and possibly use VQMod that temporary changes/replaces the files, which seems to make sense to stop core modification easily reversed can be remote.

just throwing that out there

Thank you for your advise. VQMod is to simplify making adjustments, but not to protect files, as I understand it. Please correct me if I'm wrong.

 I have no problems with returns, but only if it doesn't work and it's impossible or too difficult to fix it, or somebody bought it twice by mistake. But I have problems with illegal re-distribution of my modules after they are refunded because of "not like" reason.

Encryption brakes the whole "open source software" concept of modules. IMHO.

 And...

boonexpert: yes ... I understand your point .. the thing is that people simply dont believe each other .... as everybody expect other one from nonethic behaviour... but I know its hard.. as really its many people who do this indeded ... so I understand your bahaviour boonexpert... but in global vierw its quite sad that everybody take everybody as thieve automatically... unfortunately thats how things are nowdays :-(

 I do not suspect people. I'm just trying to be cautious with my business.

I dont think this topic is about people reselling modules elsewhere... that will happen no matter if people ask for refunds or not. Always will be the case with any digital transaction as its always also been the case with any physical product! 

Pirates and fake will always exist where there is a market...

The issue here as I understand is when a user should or should not be entitled to a refund.

In which case, I think it's been outlined pretty clearly here by a few posts already.

If the module simple does not do what it is advertised as doing, then I think there is case for a refund.

If it does do as advertised, but the buyer has bought in haste or a non researched decision, then there should be no case for refund.

I don't think its a complicated issue.

Is it really being that badly abused?

Frankly, I think the idea of modules with a week or two free trial is the best i have heard on here in a long time..... man i have brought some junk on here in the past lol... Atleast this way I would have been able to assess the module and make a truely informed decission.

Also, from a developers point of view, there can be no come back. if a user installs the free trial and then purchases the full module then there is no way that they could request a refund without looking totaly stupid.

'lite' version with branding maybe?

My two cents.

Here in America; we can purchase something, anything just about, (not just pizza) take half, parts back and get money, use it for couple days even throw away the box and packing it came in and 98% of the time you will get a refund...

Consumers in America know they can take anything back to a store and say it was not right for them or any excuse we want to use. Pleasing them, it's called customer satisfaction. It's what I build my business on.

If they are not happy, they WILL not call me again.

But I can't track my modules so I don't really know where they are installed.

Encryption brakes the whole "open source software" concept of modules. IMHO.

Seems to be your own fault, IBDW does it and does it well!

Looks to me you seem to not get what all this is doing for your rep here..

I do not suspect people. I'm just trying to be cautious with my business.

Your actually running (customers) them away IMO.

I  had spent around $400 or so with a certain vendor here and was totally satisfied with the products until I purchased a module that was not compatible, this was before the compatibility dropdown was introduced so it was a mistake purchase as I didn't even have that version of Dolphin installed. I was told that I could receive a refund or just wait a week and the module would be updated.. OK, no problem, I can wait a week, even two. 3 months later I ask when the module is going to be upgraded, I always get blown off some sort of way, so I ask for a refund or a trade on a same value module that I can actually use. I am now told that I can not have a trade and I can not have my money because the module is exactly what I purchased, and works for exactly for what it says it does. Well, I was planning to spend a few more hundred dollars with this vendor but that isn't happening anymore. I don't at all care about the $50, it's principle. In this case, that will cost this developer more money that I was going to spend. Now someone else will get it, It doesn't matter to me, and obviously it doesn't matter to some vendors as they prey on the influx of new Dolphin clients.

In answer to this question Can you buy a song from iTunes and then ask money back because you don't like such music style

in the uk under the distance selling act you can in fact get a full refund this apply s to any product you purchase where you have not been able to physically inspect or test/use said product to see if it is fit for purpose if bought via mail order or online .

but that is besides the point I have purchased mods from here and found them to be faulty and not fit for purpose one mod generated 3.5 million emails in a week :O) most venders have the same mentality as your self protect own interests its my work it has to be your fault blur blur .which is a shame I do understand fully that developers that stick with boonex's some what limited market should be rewarded if for no other reason than there loyalty and attrition regards staying power. but I think a trail period is the way forward .

I am aware that mr boon thinks me to wear an eye patch with a parrot on my shoulder because of the hiding not removal of the powered by at the bottom of my site .all i can say is 4 hundred and fifty thousand spammers later the hours of work to implement the necessary measures to exclude the said spammers and measures to get the email black listing lifted after the 3.5 million emails generated by the software purchased via the boonex market sort of makes me think that mr boon should implement a testing period for all mods sold or free and should make mandatory a free grace period I am sure that boonex can add a bit of code just like the extinct affiliate code in the back end that is generated with each sale  .. 

happy thoughts

 My Suggestions on The Way it Should Be with the Boonex Experience

Hello All,

After being a boonex user for the past 2 years and reading this Bite a pizza and return it (developers vs users) for the past 3 days even experiencing a situation from a user point of view. I came up with the following...

Developers:

You should offer your Products for Free to the public just like dolphin does. In fact, if all the devs would to do this right now and remove their prices, Boonex sites will increase its presence on the internet immediately, resulting in a lot of new users to your market. Dolphin will literally be Everywhere.

Offer your products  in different versions, a trial or lite version with your branding advertising and or tracking on it to know what sites are using your mods. In addition to this, offer a Pro version with ultimate features and access to free future updates, Branding  and tracking removed completely.  This way  the user/customer is paying you for updates, support and time on the Pro version, Afterwards mail them a thank you card  .

Those other sites that are leaking your current paid modules would start losing traffic and attention. People would rather visit boonex for the original product thats guarantied with warranty instead of downloading it from some noname site and taking the risk of putting their boonex site in danger of being defaced. In addition, the user gets to know more about the person who created the product they loved so much to buy PRO.  

Building long relationships with your customers should be your 1st and top priority in this market. This will limit or eliminate the amount of financial disputes between merchant and customer. Not to mention a bad review that works against progress. Word of mouth can go a long way.

Note: It only takes 1 person to leak your product so the rest of the world can get it for free. Chances are that they will leak it just because your over protective with the or pissed them off in some way for saying something sarcastic to them in a public message. This is the life of a internet entrepreneur. The customer is always right and making that customer 100% happy means the difference of respect, loyalty and hate, revenge.

Boonex:

1. Raise the price or offer your top developers a percent from dolphin purchases. They are the ones who will keep this alive for the coming years and they will obviously put more effort into creating better dolphin addons and features. Offering different incentive levels would attract many more developers who will want to create and expand the boonex experience.

2. Offer a better educational section teaching people who want to develop for boonex and earn money from  home. The educational  section should be mostly video tutorials with comment system. A forum section should also be dedicated to this section so new users  can communicated with the pros and something educational can be a result.

3. A better banning system on boonex.com should be put in place. I have purchased products from developers in the past and cant download them today because they been deleted from boonex and their products has went with them. 

5. A more pro version should be added. Name it Shark! The ultimate premium to dolphin.

6. Add better integration for forums, blogs commenting system. Such as  Integrations with wordpress, vbulletin, disqus etc. 

7. Take better thought in design of the standard template, a redesign is due. People get excited when they hear New And Free.

Q) What's Better than making a Million Dollars?  A) Making a Billion Dollars.

Hope my input helps spring up some new innovating ideas.

Hit the like button if you agree

Regards,

 I totally agree. When you have no possibility to test before you buy, you must be able to return.

Apple U.S. Returns & Refunds Policy

There are some items, however, that are ineligible for return, including:

— Opened software

— Electronic Software Downloads

— Software Up-to-Date Program Products (software upgrades)

....

http://store.apple.com/us/help/returns_refund

Is it really my fault that I'm selling easy_to_customize open_source software?

Module is way too small piece of software to be able to encrypt only a part of it, to not affect a customization possibility. IMHO.

I don't want my customers to complain about not being able to customize my module according to their website needs. 

I started this topic to make it clear about the return policy. I'm not trying to hide anything. As for me, it's better to talk and discuss the problem rather than sit back, do nothing and cause confusions. I don't believe that honest discussion ever did something bad to somebody.

Let's just be serious, responsible and respect each other.

jasoncruz, thank you for sharing this concept, I know what you are talking about. Sounds good to me, but it's just a different system of what we currently have.

anyone else craving pizza after reading this??.. and here it is 2:30 am and no way can i order one,, think i might have a pizza pocket in the freezer off to look now!

 SPOT on!

On another note; about it only takes one person to get a module...

I have worked on hundreds of Dolphin sites, many of those webmasters had/have no clue how to upload and install modules, fix problems with them.

The point here, I don't know how many times I have been on someones server, go to the modules and see a curious "zipped" folder, they always contain all the customers modules zipped up.

I then ask the customer why all the modules are in a zipped folder and they are clueless... 

Me: Has someone else worked on the site? 

Client: Yes, some guys from a freelancer site, hired outside programmers, and the like.

Me: Did you physically zip up all your paid for modules in the "modules" folder?

Client: No; why? 

Me: Looks to me like your last programmer snatched all your modules while they were "trying" to fix your site.

All back to encryption of the modules no matter their size or function.

I have personally collected over 200+ modules I keep in a repo because of customers loosing (not all think to make backups) or not being able to download their old module because it was "removed"  from the market because the developer is not smart enough to make it work.

e.g. I bought the "sounds playlist" because the users love it. It let's them choose music already on the site and add to there profile (like MySpace), was that updated for 7.1.x, no, will it be? No; major problem when you have many members used to a function, then you upgrade to next "best" and that function is gone, that site has gone dead over one module loss.

To be honest, the solution is simple. If you are not happy with something and can not return it then take it on the chin and just dont do ANY business with the vendor EVER again.

I have spent several thousands of pounds here in the boonex market and on custom development. Some developers have let me down, sold me crap or wouldnt accept that there were issues with modules. Guess what - "I no longer spend a single penny with them." They have lost out to the tune of thousands and I have got what i need doing elsewhere.

The customer is always right because without customers there is no business.

 Thumbed up. I agree. If you are spending your money and getting not what you are paying for, it looks not good for a developer. If you are paying for listed features and all of them are there, then it should be ok, isn't?

The first of all it's important to be a human whenever you are giving or taking. This is the main key for solving all situations IMHO.

 oooooooooooh brother grow up people, i dont know what planet your from,  it's NOT  buy and try ...if i dont like give $$ back, actually make an effort to read the product description to see if it fits your needs,  there is nothing wrong with his software,   i KNOW for a fact boonexpert Will fix any issues with his software ..... 

 sounds like you been shopping @ walmart again  hehe..... EVEN walmart will refuse returns if they feel you are simply "gaming"  the system..... i run a multi-million $$$ business and know how to treat good customers right and blow off abusers..... 

i run a multimillion $$$ business in the biggest industry in the world ( and some of the largest and most influential corps in the world ) boonex is a goodwill/pet project of mine,  and have hired boonexpert for some clients projects and KNOW he does good work and supports it, and  oooh pleeeeeeeeease don't insult my intelligence, the only " reason " ( if u want to be honest)  it is ALWAYS about the $$$$  how much we can save or make for our clients that's it ....  good will is a byproduct of it ..... @ least i am willing to admit that is why i do it ....  you can NOW afford to " do it "  for the glory  LOL   that is all coming to an end soon when the markets collapse soooon ... dow 1000  YES 1000  here we come ... remember you heard it from me first .... gold @ 1200  @ least  bond & treasury market is dying...