Gday all,
I have now had my 2 new dating sites up and running for about 1 month now. We were rec to use Arvixe as hosting for Dolphin which we did and i have had nothing but issues. The first week was ok the second on and off the last 2 weeks i have had endless issues mainly around 9pm - 11pm Australian time where the site just vanishes and crashes and cannot be reached. Ths happened 4 nights in a row this last week and then on average happens every second night. Today it was offine for over 2 hours again in the afternoon so again im on to support to get answers. I seem to spend most my night on the net contacting support who give me the same answers (none) each time as to why the site keeps disapearing and not being online. I am not that savy when it comes to this stuff and im here researching a new hosting company so i can transfer my site to it asap as i am losing money and my patience while staying with Arvixe. If anyone can offer any guidance or suggestions for me it be much appriciated. Thanks in advance.
Ps one of the many replies: the only explination they have ever given
Hello,
Apologies for the delay in response.
I have checked your chat and found that fatal error was due to connection issue with the Mysql service on the server.
This can be a very rare case when the Mysql process has been restarted on the server. This hardly takes more than a minute.
The other possibility that the Mysql connection was interrupted if the number of database connections are equal to the maximum allowed.
I would request you to please contact us again if you see the same issue again. We will be at it right away.
