7.2.1 video's get stuck in PROCESSING

new install, video's get stuck in PROCESSING I am on shared server.

thanks

Steve

Working fine on my upgrade

Do any of new guys pay any attention to what forum you're posting in? This is the 7.0 forum in the archive section.

Anyway, the usual causes of this are

• ffmpeg.exe does not have correct file permission (777)
• Hosting provider does not allow running executables in a shared server environment
• cron job not properly set up, or not running
• linux kernel too old for version of ffmpeg.exe

Has it ever worked? A few more details about your hosting might help.