Tag: support

Products tagged as "support"

Support Service Improvements Report

Andrew Boon posted 6th of October 2015 in Boonex News. 0 comments.

Just a few weeks ago we launched the Mission: Diligent Support, with the goal to improve our communication with customers, offer options for dedicated support and improve overall experience for non-technical users. Since that post we have made some changes in direction - got rid of Zopim chat and Groove CRM, but switched to Intercom system to do both. We've also

Mission: Diligent Support

Andrew Boon posted 7th of August 2015 in Boonex News. 17 comments.

While Dolphin Pro 7.2 work is being finalised, we decided to focus on our support system. We are a small team working with lots of clients, but we believe that there are things that can be improved anyway. Sometimes we miss important requests or fail to reply in time. Documentation is getting outdated and somewhat disorganised. A lot of clients

Updates and Support Desk

martinboi posted 25th of January 2012 in Community Voice. 0 comments.

We have spent alot of time over the last few weeks planning development and re-working some of our modules based

The New Support System

Andrew Boon posted 28th of November 2010 in Boonex News. 13 comments.

We have resources and determination to provide quality support, post and pre-sale. Unfortunately, the way we approached it hasn't been

Dolphin/Boonex "First Timers"

Zarcon posted 18th of November 2010 in Community Voice. 12 comments.

I have been noticing alot of "newbies" coming in to Dolphin. This is a great thing when it comes to

Posting Jobs in the Jobs Section of the Community

DosDawg posted 24th of June 2010 in Community Voice. 4 comments.

Boonex has brought the Jobs section back and that is fabulous. Andrew, could we get some rules written up about

Boonex 2.0

tomakali posted 15th of April 2010 in Community Voice. 6 comments.

Boonex 1.0 was great so far and have provided their best in all that what they did.

Feed the Dolphin Please

jtadeo posted 5th of April 2010 in Community Voice. 7 comments.

When I was in the first grade we had a little experiement experiment where we had to grow a plant

Support in other languages

Rappi posted 12th of March 2010 in Community Voice. 0 comments.

Hi all.

Support what?

DolphinTemplate posted 6th of March 2010 in Community Voice. 7 comments.

I am trying for 10 days now to find an answer to a question from my "Agent", still trying..

To the Newbies. Choose an Agent - IMPORTANT!

LyubovL posted 9th of February 2010. 5 comments.

Hello! While browsing forums and getting tons of mails every day, I finally

What happens when an error is produced?

tomakali posted 11th of January 2010 in Community Voice. 4 comments.

Say when we do something or the member does something which throws an error like this

Lack of Support

Xtlman posted 17th of December 2009 in Community Voice. 9 comments.

I am a try-BEFORE-you-buy type of individual and will not hesitate to pony up a bit of cash for a

Boonex Discovers Error in Translated Language Files!

mydatery posted 27th of October 2009 in Community Voice. 7 comments.

In the process of doing a build, we realized that with over 2500 Language Keys, purchasing a translation would be

To all who need help with Dolphin

hd4real posted 12th of June 2009 in Community Voice. 8 comments.

First I would like to say this post is just to give you a format on how to post your

RMS

bambie posted 15th of May 2009 in Community Voice. 5 comments.

I have notice a lot of people posting on the forums to get support on RMS, due to the fact

The big question for Boonex

clubbeyourself posted 9th of May 2009 in Community Voice. 2 comments.

Personally, I believe the new Boonex pricing is indeed spot on for the work put in and what it offers.

What do I think of dolphin a couple of weeks in?

DeeEmm posted 6th of April 2009 in Community Voice. 16 comments.

Well it's now nearing three weeks into my Dolphin experience and I have managed to stick with it. I decided

Any idea????

afigares posted 26th of October 2008 in Community Voice. 4 comments.

Hi guys, somebody knows that I must make after pay by the licenses and the installation. Two weeks ago I

I am not boonex staff please stop asking me for your licenses

sammie posted 29th of August 2008 in Community Voice. 13 comments.

In the last 4 days i have had 5 people sending me boonex support requests via pm asking me for

Sorry about support delays

Andrew Boon posted 14th of August 2008. 85 comments.

Some of our customers now have to face a delayed support service. We apologize for the waiting. Half of our

Dadniel Support

dadniel posted 6th of June 2008 in Community Voice. 8 comments.

wanted to send an open letter to all members of the Expertzzz community.

You can edit and Choose To Delete Your Blog Posts

DosDawg posted 20th of May 2008 in Community Voice. 3 comments.

these guys have done a tremendous amount of work on this site. I see where they have accomodated those of

Client does not support authentication protocol requested by server

kapaw posted 30th of March 2008 in Community Voice. 0 comments.

i get this msg when i try to install dolphin. can any buddy help

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