PeterH, I had a very good luck with their service too. Igor in my case has done everything possible to get me runing. His service is exceptional. I normally get one day turnaround on just about everything. I too had a little problem getting it installed the second time but the first time they were quick.
I had remeoved their software and went to a competitor but came back to BoonEx. Their software so far look better then the others and Igors service has been the key for me staying with BoonEx. see more My site is not open to the public yet but their service has been good to me.
I hope things turn around for you too. I know for sure they are not trying to take the money and run. Good luck.