The problem I think comes when Dolphin is advertised like this - and this is an exact quote from Dolphins home page -

"You just build the site of your dreams and deploy it instantly with the ease and elegance that only Dolphin can provide. For Free."

The ease and elegance would suggest something that is simple to use. It doesn't qualify it in any way. It is obvious it has ease and elegance for programmers, but for the general population this could be very misleading.

To "deploy see more it instantly" suggests that no time is needed to get it running.

I can see how a company wouldn't want to put people off and turn them away, but by advertising "ease" and "instantly" they open themselves up to criticism from people who dont find the "ease" when they try to build their sites.

I've been building my own sites for years now - I'm not a porgrammer but I can chop and change code in templates and wordpress to create websites, I can deconstruct and rebuild flash sites, I understand cron jobs, cmods, and how php is formed... yet I still have found Dolphin to be moderately difficult.

I do however love it, and feel that it is totally worth the effort.

Also this forum has been a great help and my thanks go out to all those who have offered help, including Dosdawg. If it wasnt for people like that I may have given up by now.

Overall I would say, yes the advertising is misleading and yes Boonex do seem to be overworked and neglecting their customers. But I believe the software is great and the price is unbeatable.

I just hope that the software continues to improve and that the support one day catches up...

And you know what... if Boonex is listening, I think they should hire someone just to do customer support and service, and pay that persons salary by offering "$99 a year service contracts" for the free product, and when that person isnt busy he could hang out in the forums and help others for free.

That would solve so many problems...

I say this because I like the software so much, and I so want it to work, but it bugs me when so many people have problems that dont get addressed.

Boonex needs to start listening to its customers needs...
Start producing softarwe that has "ease" and "instantly" built in.
And keep creating great software.