I had to chuckle here man- You evidently have an excellent judicial system in your country...Here- Innocent Until Proven Guilty are merely words these days... Perhaps a system that shows the complaint is from a "newbie"...that is the "random guy" you speak of correct? How about a number system that reveals how many complaints the "random guy" has filed maybe? It seem at least we've opened the door to explore a solution here. I think the mass majority is going to be in see more favor here....Consumers need protection, or this business simply cant grow to it's potential. Boonex has a superior solution...Vendors will be fine if they stand strong, back their product, and show integrity.