I agree, we shouldn't jump on hiding products without good reason. I think if the person has been waiting a week and heard nothing back from the developer, that would allow for hiding the affected products. I think developers should always announce when they are on vacation, and keep information about their support, such as where it's provided, what times, etc.

I don't view someone half a day for a reply as not receiving support. I view that person as just being impatient.