I don't get it.

I never have got the memberships, they are worthless in my opinion.

I have been on advanced membership for a long time and the difference in support between having a free license or a paid license is nothing. We can pick a Boonex agent but they can't support us nor can you get hold of most of them.

Those members on premium membership complain about the same issues.

What reason/motivation are you giving for members to upgrade? I would never upgrade to ultimate for $499 see more or any other price because I don't believe we would see any increased support at all.