I personally think you lack poorly in Technical Support. If only one could give negative stars, as giving 1 star is probably too much to ask for. While I aimed at being as professional as I can be, I really think that his skills are absolutely useless, as help could not be given appropriately. Handing over all of my Admin Details for my website, only to be referred to a "developer" who never contacted me, certainly proved to be meaningless. I would not recommend this agent.