I toatally see you problem but believe that you cannot blame your customers for their ignorance. Yes, of course it's their stupidity but would it not be handy if Boonex supplied some good documentation? Not just on how to install the product, but also on the minium specs, completed with some benchmarks, so people know what they are geting them selves in to.

I have not seen much documentation on anything. I saw a whitepaper on writing your own mod but this is by far not enough for people to write see more their own mods (using dolphin functionality). If there is any documentation than it is widespread and not in 1 central location.

Don't forget, dryve-by shoppers are customers too and if this is such a problem, than you should check what you can do to reduce the number of drive-by shoppers. Maybe a simple (stand-alone) script that will check the minimum requirements is a way to reduce this. Clear benchmarks, to give the potential customer the right information, etc.

I am not 1 of these people you describe and have been following this project for over a year, installed my own copy of dolphin 7 but don't feel I understand the system. For this reason allone it is hard to troubleshoot and optimize the system. Yes, there are a lot of post but things are shattered around, (possible) bugs are not always picked up and to get better support I need to be a primium member.

What options do that leave me? I have a script that is not working correctly, there is no good documentation and to get the support I need, I have to be a premium member, which means I have to pay the money and be categorized as a "Drive-by shopper"

Like I said, I am not 1 of those people. I am waiting for dolphin 7.01, to see what issues are resolved on my site. If it's up to standards, I buy a license, if not, I'll wait till 7.1 (or longer if needed). Especially that Orca forum script, which boonex seems to completely ignore