@tomakali: What about those who own payed licenses, or purchased Prime? Shouldn't they receive free, professional support, which is also what they payed for along with the license?

The issue isn't the way that email is handled, it's the fact they BoonEx has invested little to nothing in real support, and instead forces itself to believe that the community will somehow prevail, especially when all of us know jack-shit about what to do. They have released little documentation, and haven't even bothered see more to create a damn feature list, leaving some of us (even myself) to still find new things every day. It's like having us build a bridge with a pair of stone tools and no schematics: it cannot be done.

We need a full feature list, with an explanation and in-depth look at every feature, every module. We need detailed information for developers, and information on the way the script works, down to the file. We currently (and for a long time) have none of this, with the only ones who might being BoonEx and their agents, which is a small group of employees (agents) doing extra work to service over two-hundred people each.

Need I explain how idiotic this is? Need I explain how down-right stupid they have been with the way to do this? Need I explain how angered I am that people are paying thousands of dollars, and getting little in return, to the point that this company can be called an actual scam? No, I don't, because the explanations have been laid-out for myself already.