mrpowless and sammie,

Agree with both of you however, The reason why so many people are coming to the blog of support questions is because the forums are not working. The overall support there has been severely lacking for some time. I personally have even posted things that never got responses to as well as seen many other posters do the same. The forums are very disorganized and even when searching for a solution yourself it’s hard to find what version or additional detail needed.

I do see more realize that Boonex Team is working on some things they recently posted to help much of these support problems. But until they are implemented and people actually get the support they are looking for they are going to be desperate and go where ever they feel they need in an effort to get answers. The other thing I might note about the forums here. They simply don’t work have the time. When you are browsing through them trying to find an answer many times the screen locks up and you have to start all over again. Time consuming to have to do that over and over. Also, there is little to no docs on how to use, modify, or troubleshoot the products. This is why videos like mrpowless and sites like the Nerd site are so helpful well overdue and needed.

I personally think because Boonex is selling for profit apps with ad removal that there should be a ticket system with a reasonable time for response for questions for those that purchase ad removals. I think if they did that you would have less people posting simple support questions in the forums as well as they would sell a lot more ad removal licenses. As stands right now I have even sent emails for presales questions and never got responses for months now. Ticket systems keep things from being lost in shuffle as well as keep people accountable for what they have resolved or not. All major support organizations operate this way for this reason.

Until you see these kinds of emphases put on the support of Q/A I personally think people are going to do whatever gets them a potential answer.

Zorro……………………………