Products and vendors with active disputes to be exposed.
Andrew Boon
posted 7th of December 2011
in
Boonex News.
46 comments.
As a protective measure in BoonEx Market we added a new feature that will allow Moderators to mark products as "Under Dispute" with a link to dispute topic in Forums. When a product is under dispute both vendor and the product pages will display a bold red banner warning about an ongoing dispute. Clients would be able to evaluate situation and make more educated decisions.
Vendors would be forced to settle disputes as quickly as possible, however moderators would be able to make their own judgements on whether the warning must be lifted before the end of the dispute (such as in cases when vendors cooperate, but clients don't).
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Below is the legacy version of the Boonex site, maintained for Dolphin.Pro 7.x support.
The new Dolphin solution is powered by UNA Community Management System.
The new Dolphin solution is powered by UNA Community Management System.
But... Please hurry on the D8 development.
https://github.com/diaspora/diaspora is gaining popularity with high activity.
But I don't think Dolphin needs to worry about Diaspora, because both provide different features and require different setups. Dolphin can run on a shared server with minimal effort, while see more
Once again I say, take envato marketplaces as your model..
I like the idea of this, but I have a few questions regarding what qualifies a dispute. Also, just to make sure I understand properly, this 'Under Dispute' will display in the members Profile AND Product page? Here are a few questions I have:
- If a member purchases a product, has problems/errors trying to install it, and is not getting a response from the developer for support.. Is that grounds for a dispute?
- With the above said, does 'communication' between the developer and see more
1) The developer should only be at fault if the product is faulty (i.e., the errors are because there is a mistake in the SQL statement, which is the fault of the developer), or if they promised to provide installation support when purchasing the product. I do think all developers should be required to support their products, though, but a dispute should only be considered when the problem is actually because of the developer, not the customer.
2) You'll have to explain see more
Andrew, what about companies which claim to be your development partners or ones that have a seal which state they are Boonex Official Partners? What if they too have not delivered on their promises and short changed the user? How will you deal with those cases?
I'm not Andrew, so I can't speak for him, but see more
I did, I sent an email directly to Andrew a few days ago, but of course there is no response. Did I expect one? I was hoping for one, yes. Will I get one? Not sure now that 2 days have already passed.
I think you should have some time lines setup for Developers to provide service, They just sell their MODS and disappear don't even bother about installation or service. Most of them treat customers like "crap". I have had the experience with not one but many Mod Developers, I almost gave up on Dolphin. Examples MODZZZ, He is a total scam , he made great promises before I bought his mods once he had my money he just gave me a slip and never responded to my requests. see more
If a developer isn't supporting their product, or is causing some sort of problem, you should contact a moderator (disclaimer: I'm a moderator) or administrator. You can also report the purchased products, or file a dispute in the forums. But posting a comment here isn't one of those solutions.
I'm ignoring those situations where things blow up in our (the moderators') faces, of course.
Edit: I should clarify that failure to respond doesn't mean not responding within a single day. I usually wait at most three days (more if it's the weekend) before taking action.
some of them verry smart. every day responding one time(start now) .. but not fix the problem... for my problem now almost 2years. how about this?
i have brought a few modules and had been suffering because of them....
from now on i know i will get justice...
Lots of hugs & good wishes boonex
This is one of the best things that could happen. Thank you!
add a few lines :-)
Support provided via: FORUM,PHONE,EMAIL,SKYPE within 24 hours: not specified
Support provided via: FORUM,PHONE,EMAIL,SKYPE within 3 days: not specified
Support provided via: FORUM,PHONE,EMAIL,SKYPE within a week: not specified
and take out Support provided via: FORUM,PHONE,EMAIL,SKYPE: not specified. If more than a week need for support it hurts :-)
Required
Version: see more
But I did make it clear that you should have either currency or product. I sent you a message to make sure either one of those happened.
What If a vendor has sold hundreds of products working fine and then just one customer has problems and open a dispute ?
First of all, there must be some kind of "right judgements" of what is to be considered a fair dispute...
That will take time and is not easy to do it well...