license error when transfering my site to another sever.

matthewrazzak posted 8th of June 2008 in Community Voice. 4 comments.

hi all

please help, even Host For Web don't know what to do.

Host For Web placed me on shared hosting, sales. said rms would work ok.

Purchased ad free licenses for Dolphin and Ray, used license keys for site.

Then found out no rms on shared solution.

Host ForWeb offered and installed Dolphin and Ray to a VPS.

Now they are saying my original licenses keys do not work.

Their advice....connect Boonex..

If anyone can help, I would be so grateful. Its really frustrating that products are sold without a decent level of support.

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DosDawg•8th of June 2008

i dont know why they would not work. the only thing they would bind to is the domain, and not a servers ip. so i wouldnt know why they would not work. you created these licenses in unity licenses area? might be able to drop those license and regenerate. need somebody to pipe in that would have this type of information. but the logic says the license would work.

have you checked to see if this was in fact a true statement? hit me up on an email admin@dosdawgs.com or ymessenger:johnm_1291

it see more

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matthewrazzak•9th of June 2008•to DosDawg

thanks dosdag
always appreciate the advice!
i will add you to my messenger
If I have no joy with them today, im finished with HFW.
Gladly sign with cyberxing

cheers

Mat

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gameutopia•8th of June 2008

If you had to update your dns nameservers with the new vps which most likely you did have to do because shared and vps would most certainly be on another sever. Then with that in mind has your dns nameservers fully propogated and updated? If not it might not recognize your licenses on the new account until this happens. If you are using ip based address until it updates this could happen as well.

You might also consider checking your header.inc.php's dolphin and ray for proper paths and periodic see more

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matthewrazzak•9th of June 2008•to gameutopia

Cheers gameutopia
this sounds like the issue, lets see what happens
great advice ...really appreciate it.

Mat

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license error when transfering my site to another sever.

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