boonex callbacks causing hosting providers a headache
Dear Boonex
i would like to address the problem about Dolphin and the Boonex callbacks that Dolphin makes to the Boonex servers.
Hosting providers are taking the flack for problems these callback cause peoples sites, when its the fault of Boonex not the hosting providers.
every time you login to your admin panel it makes a callback to boonex to check licensing, when the Boonex servers are running this takes less than a second. But as over the last 2 days, when the boonex servers have been down, this then takes 45 seconds.
footers also appear on adfree sites, and crazy error messages also appear in Ray e.i. "you have 323 unregistered widgets" or chat stops working. these are issues hosting providers are getting bugged for when its really nothing to do with their services, but Boonex callbacks.
i suggest that callbacks are changed to a once a week only and if the connection fails within 5 seconds the callback is defered for another 7 days and the admin page loads, not wait 45 seconds, i run a succesful and busy site and login to admin 50+ times a day, i dont want to waste 30 minutes of my life waiting for failed callbacks to load all day.
The footers popping up because Boonex is down is really unacceptable, given that its the professional webmasters that pay top dollar for their sites and hosting, it is really unacceptable that their sites revert back to a cheap looking free version because Boonex has server issues.
i would like to know what can be done to address this.
The new Dolphin solution is powered by UNA Community Management System.
.... and this is the company that has banner ads plastered all over my site?
ofcourse it has been done, but it makes for very sloppy outcome.
I am sure things will be different soon...
:-)
Regards,
CyberXing
In first case Apache went down all of a sudden. We could not find out why. And, in the second case HFW team has suspended account by mistake. They have sent their apologies for this mistake. Hopefully, they will be more attentive with the things like suspension.
We hear you and pay great attention to your words. We have discussed this issue and considered that callback system needs changes see more
D7 & Sammie's point along with your reply is a welcome see more
Please specify what do you mean under you statement "I could not enter the site".
If you could not enter your site for over 5 hours then you should look at your hosting or other places to find the reason why your site was unreachable.
The callback is sent when you are entering Dolphin Administration panel and it times out in 1 minute or so. The callback does not influence on the whole site operation in anyway from the user side.
As for your concerns, Sammie has see more
I know its not always your Fault, as you pointed out HFW caused one of them. but if its not addressed now before something drastic happens and boonex is down for 12 hours or more then taking down 20,000 dolphin sites with you is not a good idea.
Glad you are going to make the changes in Dolphin 7
Sammie x
blog.pacdat.net will have comments that can't be censored
R
I had the same issue at first then i read that you have to uninstall your site, and reinstall it with the ad-free download veriosn of dolphin from boonex. I am guessing that this was to keep people from "hacking" into places they didnt need to be. Any how, check it out. If you still have issues, let me know. Happy hunting.