Boonex Ticket System

I have to give my complements to Boonex on the new ticket system   There needs to be some way for issues that get "stuck" in the forums to get more serious help.  I had some trouble getting a ticket accepted in the paid system but Boonex recently changed this to a free system.   I didn't think I would get a response but Igor, Alex, Leonid, Sasha, and other Boonex employees seem to take these issues seriously.   I've managed to get a few issues that were open on the forums for months fixed there, and they don't seem to be closing tickets until they are really fixed.

For the record, I never was against paid support.  I thought $5 per ticket was reasonable if it really could get some old issues addressed.  Before you open a ticket, I would try really, really hard to resolve it on the forums, and be sure to include complete access information - FTP, Control Panel, and Admin password.  

Good job Boonex people!