Boonex Forums

usalabs posted 27th of June 2011 in Community Voice. 8 comments.

Well I geuss Boonex don't want people to interact unless they've paid mega bucks for their software, apparently, there is NO support what so ever for the free version.

The forums are completely closed to users of the free version.

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Andrew Boon•27th of June 2011

1. We do want people to interact. Mega bucks that we want from people to be able to interact is $5 one time fee, which is also not payable if they buy any license.

2. Forums are not closed to anyone. Starters can't post, but can read. Advanced (those who paid $5) can post.

3. There's no guaranteed personal support for users of free version, however we do process bug reports and often reply irrespectively of what version is used and what is the profile status. Paying clients obviously have priority.

4. see more

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okiewardoyo•28th of June 2011•to Andrew Boon

As what i said before, it's a dilema for boonex, ^_^
Boonex says , a starter can not post on forum unless pay $5 one time fee.
Yes it is good to avoid spammer.
But on the other hand, new people can not ask something in forum ^_^ at least you pay $5 to upgrade your membership.
So for a beginner, you can search another dolphin forums on the net,

if i were boonex, i will be dizzy how to avoid spammer (tons of spammer) like here.

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Nathan Paton•28th of June 2011•to okiewardoyo

Starter accounts should be able to search the forums and blogs, which should provide them with the answer to most of their questions.

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usalabs•29th of June 2011•to Nathan Paton

Hmmm, "should" is the operative word, not everything is on the forums, so, posting a new problem, other people may have had the same problem and even though he/she fixed it, there was no need to post the fix, because no-one asked about it in the first place.

I've had more problems installing and running v7.06 than I've ever had with version 6.

I posted a ticket and was told to supply FTP info, I do not use FTP, it is insecure, and dangerous, and impossible to set up on a none standard see more

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Nathan Paton•29th of June 2011•to usalabs

I think they have a fairly good chance of finding their answer by searching. I think if almost everyone searched the forums before posting, they'd be satisfied. It's possible that they may need help with a problem that hasn't been on the forums before, but they can always submit a ticket.

I'm not saying this is the best way to go about things, but there are ways for starter accounts to get the help they need. I think it'd be interesting to allow starter accounts to post, but it'd also create some see more

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DosDawg•29th of June 2011•to usalabs

sftp would suffice and its secure. seems the dolphin has whooped another professional?

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galrichesfree•14th of April 2012

i bought the $99.00 license and when i ask for support i learned that i need to ask an exact question and spell all the steps i took to get where i was at and then expound that 10 fold to the point that the support team understands what i typed. and the wait about 2 to 3 or days during the week for a response. like i said be as detailed as posible about your questions and then throw in a few more question to expound those questions. support has a very high intelligence level and they don't understand see more

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EagleII•7th of December 2012•to galrichesfree

1. Get a book on UNIX or Windows servers and read / educate yourself.
2. Developers are not baby sitters.
3. Goto http://php.net/ and read. a lot of the mystery can be removed by taking some time to learn what makes Dolphin tick.
4. Support, paid or volunteer are not baby sitters.
5. Goto http://www.mysql.com/ and read. Many more of your questions can be answered there.
6. Goto: http://www.w3schools.com/js/default.asp and read.
7. Goto http://www.w3schools.com/css/ and read.

Once see more

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