Troubleshooting Dolphin - Videos, Migrations, RMS
Hi Members,
Since there are still many people having issues with Data Migrations and Video upload issues, I have decided to once again create a detailed troubleshooting guide to assist those who are still having these issues. The following instructions have been collected from the forum posts that I and others have given, and have proven to resolve these issues.
****** THIS BLOG IS NOT MEANT FOR YOU TO POST YOUR PROBLEMS IN. PLEASE POST YOUR ISSUES IN THE APPROPRIATE FORUMS AREA *******
FIRST - Make sure your host fits ALL the requirements for running Dolphin. For instance, in video uploads, your host MUST allow Shell_Exec and POPEN in their PHP configurations.
Second - Remove any failed videos from the admin panel>modules>videos. ALWAYS Keep your /cache cleaned when making changes. You can also try removing the caching options under Settings>Advanced Settings>Templates.
Corn Job Setup:
I have seen alot of questions regarding migrations stuck in "queued" and videos not processing. So I figured I would give some of most common reason why this happens. It is commonly due to Cron Jobs!
Here are some helpful tips regarding Cron Jobs-
Most common configurations:
* * * * * /usr/local/bin/php -q /home/sitedir/public_html/periodic/cron.php
* * * * * /usr/bin/php -q /home/sitedir/public_html/periodic/cron.php
(to find your exact /home/sitedir/public_html/ edit your /inc/header.inc.php and look for $dir['root'])
-I have also found that some Crons (depending on your host) have difficulties "calling" the cron job to run. I have been able to resolve this by specifying the location of the php configurations and manually entering it into the cron job command: (See below)
* * * * * /usr/bin/php -c /home/sitedir/public_html/php.ini -q /home/sitedir/public_html/periodic/cron.php
continued below....
The new Dolphin solution is powered by UNA Community Management System.
Video/Cron Job Processing:
-Please note that you should allow sufficient time for the video to process. When you upload videos, they may not play instantly. Some videos can take at least 4-5 minutes before they display on your home page or video albums.
-If you attempt to view a video (like from the Admin Panel) BEFORE it has time to process, YOU WILL get an error of "File not Found".
How to run a Cron Job Manually:
There is a way to manually execute see more
RMS:
- Not all RMS packages support D7. Please check with your host before asking the questions in the Forum.
- In order to take advantage of video/audio in Chat, IM, using video comments, and the use of your whiteboard, you MUST RMS installed.
- In Admin Panel>Modules>Flash Apps, click Settings. Put a check mark in Use Rms. Enter the settings provided by your RMS host.
- If all modules work EXCEPT for video comments, please note that your webhost MUST HAVE these see more
I havent found my exact problem in the forum. My migration process and moves around 1400 members from a total of 3790 members that I have in my current 6.1.6 site. The migration module stays (in process) forever. What could be causing this problem?
@Zarcon: thanks for the informatoin. It helps.... Maybe you could help me solve the issue as stated above.
1. With Plesk, from Websites & Domains click on Schedule Tasks.
2. Click Add Task.
3. Under Task type, select Run a PHP script.
4. Click the folder icon and click on your sites base folder, e.g. http, httpdocs, www, web, and then click on periodic > cron.php and then click Select.
5. Under Description give this a name, I recommend the sitename Video.
6. Click Apply then click ok.
***File size Requirements***
1. From Dolphin Admin.
2. Click on Settings and then see more