Support what?

DolphinTemplate posted 6th of March 2010 in Community Voice. 7 comments.

I am trying for 10 days now to find an answer to a question from my "Agent", still trying..

This is not a wining post is just reality and if this method brings the answer to my question than it's mission complete.. You can even delete it afterward (as always)..

P.S. Question for Boonex: If the "Agents" are in the same time full time programmers, full time support staff and in private full time programmers and full time support for their own mods.. each having about 100 members that have chosen them as their agent and another let's say 20 clients in private.. do they even have time to eat?

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Nathan Paton•6th of March 2010

You actually reminded me to post my findings on Premium membership. Be on the look-out for it.

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Andrew Boon•8th of March 2010

Agents are not necessarily programmers, they just know how to work with BoonEx and how to get things done. I'm sure you will hear from you agent soon, but often they have preferences, like servicing customer requests first, and then, say, Market-realted requests, etc.

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DolphinTemplate•8th of March 2010•to Andrew Boon

That practically means you don't give a **** about some other clients that payed for premium.. Now really is there any other higher/more expensive membership that will guarantee a decent support?.. you guys need a change in the support system..

My customers receive support in less than 12 hours or even instantly, you guys hardly respond in 11 days after tons of messages and blog posts.. It seems that only when complaints go public you start to react..

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Art4Peace•18th of September 2011•to DolphinTemplate

DolphinTemplate said:
"My customers receive support in less than 12 hours or even instantly, you guys hardly respond in 11 days after tons of messages and blog posts.. It seems that only when complaints go public you start to react.."

WOW ... this is incredible that Adrian would say this!! And even start a forum topic complaining of his not receiving a reply from customer support on an issue he had!!

Adrian (DolphinTemplate) prides himself in his prompt and unlimited customer see more

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tomakali•8th of March 2010

I prefer Boonex Should tie-up or start an ODC in India or any other skilled Asian countries
and put Agents in charge of development and tracing
Support should be stand-alone and more prioritized than development

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jaedollah•12th of March 2010

it takes so long for an agent to respond to messages its so annoying they should hire more agents seriously

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Art4Peace•18th of September 2011

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